Hohhot hotellia

Plussat: The beds at the executive suite we stayed in was extremely comfortable. The receptionists at the front desk were helpful when there was some confusion with booking.com booking reference number.

Miinukset: The buffet breakfast was not enough to cater to all the guests. The hotel should have anticipated the number of guests during our stay there during the National holiday. By the time we reached there at 9am, there were not much food left though it was stated that buffet breakfast ends at 10am.

Plussat: -Location is good, convenient for airport and railway station, no traffic jam

Plussat: It was my Wife's birthday and the staff wheeled in a birthday cake for her and Sang happy birthday

Miinukset: Nothing

Plussat: This is an excellent hotel! Great location. Only 15 minutes from the airport. Walking distance to the major museums. Shopping mall next door with western food restaurants. Very comfortable!

Miinukset: Nothing.

Plussat: The concierge area Mr Billy geng very helpful and friendly!!!!!

Plussat: Henry the Hotel manager is so nice, he personally speaks to all the guests. Amazing guy! No wonder the hotel runs so well!!

Miinukset: I wish I could stay Longer

Plussat: Nice breakfast – mix of Chinese, Western and local Mongolian offerings. Stunning foyer with an enormous carpet hung from the roof. Comfy beds. Gorgeous view of the busy road and skyscrapers.

Miinukset: A few electrical issues in the room. One plug and one light didn't work. Otherwise everything was perfect. The The Mongolian yoghurt at breakfast wasn't quite as good as the more authentic yoghurt at the museum we tried later. Not complaining however. All very good!

Plussat: Great hotel, friendly helpful staff. Nice pool, steamroom and sauna. Breakfast and dinner buffet really good value for money. Definitely recommended!

Plussat: Everything was clean and well done in the hotel. Room was very nice and shower was great. Staff provided fruits and snacks.

Miinukset: Lobby had a slight smokey smell, but that was very mild. Everywhere else was great and had no smoke smell.

Plussat: I would have rated 10 if there was a staff could have speak english. I had very hard time to order in room dining due to they couldn’t understand. Overall highly recommended.

Plussat: Easy check-in and checkout in good English Large room overlooking a sport field Buffet breakfast with different cuisine Short access to bus line 56 to downtown

Miinukset: Style is a bit old

Plussat: It was awesome. Our family got to the swimming pool and it was fantastic. I loved it so much

Miinukset: The receptionist changes everyday of course but one receptionist couldn’t talk English

Plussat: Good location

Miinukset: Noise level in room due to connecting door which allowed neighbours’ noise to spread

Plussat: Everything was perfect

Miinukset: Nothing

Plussat: Very nice staff

Miinukset: Nothing

Plussat: It was good the staffs can speak English very good .

Miinukset: It’s a old hotel. But if it get reconstruction it will be fantastic

Plussat: We had a great stay at Holiday Inn Hohhot! Our roomes were nice and clean. The breakfast had many choises in Chinese and Western dishes. The staff behind the desk spoke English and were very service minded. A special thanks to Jula who helped us with everything we needed. We would love to stay longer!

Plussat: Great hospitality! It’s one of the best hotel I ever stayed especially the service. Thanks Vivian , Han Wenfei, Gao Wen, Yinxian and all the other staff. Hotel arranged car to send airport. Already recommended to friends. Thanks. It really makes my trip so warm and pleasant.

Plussat: Hotel is not far from the main attractions like DaZhao Monastery. Bus stop just outside the hotel with direct bus to the museum at 1rmb. Clean room and friendly staffs. Excellent service from Collin, front desk manager and 李银仙 for housekeeping.

Miinukset: They did't unlock my room fee even i've already paid with another card.

Plussat: Clean

Miinukset: Breakfast

Plussat: Comfortable bed, clean rooms Staff in restaurant serving buffet was friendly , efficient. Food in buffet was delicious. Good variety. Staff in Chinese restaurant was slow to respond, food took a long time to be served. Love the gym. Very well equipped & clean. Liked the small room to practise my yoga. Yoga mats available. Liked the indoor pool & jacuzzi .

Miinukset: Check-in staff took a long time to check us in. We checked in & out on different days (12, 14, 16 Aug) during the week & the process was different each time. But always taking at least 20-30 minutes. They either couldn’t find my booking or seemed to have difficulty with the whole process ... perhaps you need to have a proper system that all staff can follow ? The staff also cancelled my booking on 14Aug, just because my surname was the same as my friend’s. My friend cancelled one room but the staff cancelled my room instead! They insisted that it was me who sent the email to make the cancellation. Couldn’t they read that our names are different? Also at check in, the first 2 occasions they did not ask for visa but on the 3rd occasion on 16Aug they asked for visa. Why the difference in the process ? On 12 Aug , we ordered drinks at the lobby. The staff did not know how to prepare a Shirley Temple and a Florida. They took more than 30 minutes to prepare. We saw them referring to a ‘recipe book’ to check. When they served the drinks, they could not tell us which drink was Shirley Temple and which one was Florida. Please ensure your staff gets the right training. On 12 Aug, our room was also not properly cleaned. The staff cleared the bin in the bathroom but not in the bedroom. They also did not replenish the tea/coffee. The fridge was locked as well and we had to call to get it unlocked . I think once your staff at check in gets proper training for a faster more efficient check in process , it will certainly make the stay at Sheraton a much better one ! Thank you !

Plussat: Room, facility like Gym

Miinukset: Service is poor. Towels taken away was not replaced. Restaurant staff were average, not service incline. Food at the counters were taken away without giving ample time for diner to eat. Overall, bad customer experience.

Plussat: as handy to where I wanted access

Miinukset: Cold room service from the restaurant

Plussat: Not too crowded

Miinukset: Smoky room; unclean windows; inefficient front desk staff.

Miinukset: Staff do not speak English. Location is bad. No air-condition. Management has decided to shut down air-condition in from the evening and throughout the night... although it is hot so we struggled sleeping. I suggest you choose one of the other hotels in town. Plenty of better alternatives in the same price range.

Plussat: Staff

Miinukset: Rooms need renovation.

Plussat: Got a room upgrade and stayed in a suite. It was fantastic. View on business lounge is great too

Miinukset: Very busy when I stayed so getting a table at breakfast was challenging

Plussat: kindness of Mr. William Sun. He took a good care of me

Miinukset: no complain

Plussat: Bed and bathrooms

Miinukset: Not very clean