Hotel Royal Hoi An - Mgallery

Location was wery good. Bigger pool was nice. Mr.Kim was very Helpful and professional.

(We have visited Vietnam and also Hoi An many times. We travel a lot and stay in every price range hotels and hostels. And the reason for this poor review is that when we payed this much money IN VIETNAM, we expected much more.) We booked this hotel because of the rooftop pool, 2 months earlier for 8 days. Paying 300€ more (and without breakfast) than the next best hotel. They closed the pool after 2 nights for renovation and informed about it the same day they did this. We heard that the management made the decision that day and thus was not informed earlier. Greetings to the management: Why on earth was this necessary? Bigger pool was nice, although not very clean. About breakfast: It was ok. Meaning OK, NOT 5 star OK. You can get this kind of breakfast in every 3 star hotel in Hoi An, not to mention in Saigon. I would never ever pay 21$ for this breakfast in Vietnam OR in Europe. Room was very noisy, although we asked and was given the quiet room. Very noisy cleaning crew with radios and talking. You can hear the upstairs and neighboring rooms and their business very clearly. We explained the situation to the staff, and although mr. Kim was very helpful and professional we were not given any compensation. Except one massage, which we would not accept, cuz come one, the total bill was well over 1100€ and one massage was 16$. So... Do not expect anything 5 star. It is just a ridiculously expensive, regular fairly good hotel.