Twh - Tai Wan Hotel

Staff was rude and not value for money.

They cheated me by taking the double money as deposited and did not refund me. Also the behaviour was very bad. Please delist it from your site. This hotel cheated many person I front of me.

So dirty.cockroach.stinky.untidy. Sorry.thats the truth.please shape up

Tidy room.no smell of cockroach..messy room.bad odor.unpredictable hot and cold shower.

Nothing! It is central but you have to wait on average at least 30 minutes as it was small and you had to share it with over cooked pieces of chicken just lying on the floor or boxes of empty dishes. There is an Indian food market downstairs and they used the single lift to transport dirty dishes and “freshly” cooked food. For a 15 story building!

So much. It’s dirty. When I booked online we were sent photos completely different from that online even though it clearly states that it’s photos of the room. When queried we were told that it is the deluxe room and we can’t afford it. We were not allowed to look if it actually exists. So for 4 adults it was one three quarter for 2 adults a single bed that is just chopped in half from another bed! And the 4th bed was in a suit case under the bed. Thank goodness the bathroom light didn’t work as I shudder to think what it looked like. They switch off the geysers at 9pm we well as the wi fi. We complained the first day that our bathroom didn’t work and it was never fixed. We expected a small bathroom with the shower over the toilet but we did not expect to have to use the shower to flush the toilet. Found a used hair elastic as well as a used plaster in the toilet so it wasn’t cleaned and we found other people’s shoes under the small bed. The minute we arrived and was told cash only I should have left then and there but after a flight from Cape Town via Johannesburg we were not exhausted. My partner had to go downstairs to draw more cash as we didn’t already have. After finally getting a lift back up the man at reception grabbed that cash so fast we had paper cuts. He then lost his temper with us as we didn’t exchange our money with him. He was seriously yelling at 4 bemused adults. We then said we would rather find other accommodation as he is verbally assaulting us. We were then shown no refunds on a tiny board after he threatened to give the room away as people will pay double for it yet won’t let us go. We felt dirty, insulted and hustled and I’m from Africa so that is hard to do. People Checking out came to us in front of reception to beg us not to stay there but the man already had our cash locked away in his safe. Bottom line it’s not worse any discount or price. I left dehumanized. The fact that booking.

Just the location.

I was shocked when the price of our room for two nights was at 1,000HKD. Then she asked us to have a deposit for our room key at 100HKD when I checked out last Jan.21 together with other guest from Britain nobody facilitated our check-out. I want my HKD 100 as soon as possible.If I get it back to be deposited in my debit card account then I will send them the room key!!