Hsinchu hotellia

Plussat: Still the friendliest staff of any hotel in Hsinchu. Vastly superior to the Ambassador Hotel, which I stayed in one time.

Miinukset: One of the clean-up women in the dining area for breakfast wasn't especially friendly. She was a little older with round glasses. Everyone else was terrific. This is only a very minor issue and it would not stop me from staying here again.

Plussat: Close to shopping mall, very convenient.

Miinukset: No.

Plussat: Breakfast was delicious and had many options, I especially liked the fruits. Rooms were always clean and, by the way, the TVs were not old as in the photos, but rather new and thin. Staff was friendly and willing to help. Location was the best I could ever wish.

Miinukset: We always wish the price was a little bit less, but as compared to the near-by hotels, this one is an excellent option. Maybe having a gym would make it 11 out of 10 for me, but since for most travellers it's not important, it didn't affect my opinion whatsoever...

Plussat: Breakfast was great.

Miinukset: Water pressure and temperature. Gym and other amenities are not available unless you are there for extended business stay.

Plussat: The staff in the front desk was friendly and helpful. The location was quite convenient.

Miinukset: The room had an odor like smoking. The frame of mirror in the bathroom had some red paint on it. There was a cockroach in the room. The staff in the restaurant cleaned our dishes even we didn't finish yet.

Plussat: I like the bed everything is good

Plussat: Good location, good service.

Miinukset: The carpet in the room is too old.

Plussat: It is clean. Hotel staffs are very kind. The location is really good. Parking is convenient, too.

Miinukset: The bathroom ground would accumulate water when you take a shower.

Plussat: Service is excellent

Miinukset: The service is excellent

Plussat: The overall ambiance of the hotel.

Miinukset: Unavailability of a family room. Due to this I had to book two separate rooms though we wanted to stay together.

Plussat: Very good for Business travelers. Nice staff. Got a free room upgrade. Asked at the reception for an Airport shuttle and it has been well organized, and was not that expensive.

Plussat: The swimming pool for kids is great. My son likes iit a lot!

Miinukset: The morning party for kids. The question and answer competition with prices disappointed my son.

Plussat: Kids' attractions.

Miinukset: Beds are too soft.

Plussat: This is a excellent hotel for couples and families. The room was superb with a downstairs living area and an upstairs sleeping area. The breakfast catered for all nationalities and the bar and bar food was relaxed, friendly and reasonably priced

Miinukset: The hotel was quite remote if you didn't have your own transport and taxi drivers were not always sure where it was. The pool was packed with children -no adult only time/ lane.

Plussat: This place is super children friendly, they provided us with baby cribs, bed guards, extra shampoo and bath soap, a stool in the bathroom and even a basin for children, it's just more than we expected. The play area was fabulous, the children had so much fun there, and it's safe and clean. The pool for the kids was soooo fun, with slide and water shower, and the adult pool has lots of massage facilities which we enjoyed very very much. I highly recommend this hotel for families with children.

Miinukset: There were no restaurants or shops nearby except for a convenient store. The staff was very friendly and help us to call a cab.

Plussat: everything.

Miinukset: dislike nothing

Plussat: Kids have a lot of fun, one of the best we have been

Plussat: 1. Big parking at basement 2. 2. Chinese Restaurant served delicious quality food at reasonable price. Staff are attentive and courteous.

Miinukset: 1. Room is worn and need improvement. 2. Buffet breakfast spread is not appealing.

Plussat: The staff were great

Plussat: The staff was nice and the hotel is not far from Hsinchu downtown

Miinukset: Only indoor swimming pool and the place could have been cleaner.

Plussat: For essentially a five-star hotel, it certainly had the luxurious decor that one would expect. The swimming pool area was very well maintained, and the towel distributors were the nicest and friendliest of all the staff that I encountered.

Miinukset: The staff, especially those running the check-in counters were disappointing. They don't smile. They don't even greet you. Katie Cheung was the veteran employee training the young man who helped me. He was friendlier than she was. She never even cracked a smile one time. In fact, she barely even made eye contact. The service at the Ambassador Hotel is not good, especially considering what you're paying for. I've stayed at the Lakeshore Metropolis Hotel half a dozen times, and while they don't have the facilities that the Ambassador has, they have the friendliest staff I've ever encountered. They greet you when you enter the building, including the front desk people! They also greet you when you leave the building. And you pay almost half what you pay at the Ambassador. This is the last time I will ever stay at the Ambassador Hotel. All of my future stays will be at the Lakeshore Metropolis Hotel.

Miinukset: Some staff were impolite.

Plussat: Review by Mr and Mrs Pinto: this is the most luxurious hotel we have ever stayed in. Everyone was very polite, and helpful - the staff frequently bow to you, even when you get into the lift! The food was delicious - we experienced both the spectacular atrium restaurant (so many choices!) and room service. The room/bathroom were stunning, large and spotlessly clean, and the huge bed very comfortable. The hotel is located just a 10 minute walk from the downtown shops and cafes; if we return to Hsinchu City, we will be sure to book here again.

Miinukset: A few minor negatives from Mr and Mrs Pinto: We didn't like the hi-tech toilet seat (heated and incorporating a washing system - seems a bit unhygienic). In his enthusiasm, the young (trainee?) waiter cleared away plates which we had not quite finished with! And using the business centre was a bit of a mystery - we were directed by the attendant to use her own workstation (all programmes in Chinese!) but then she disappeared, leaving us to guess where the printer was by just its sound - it was in the next room!

Plussat: My daughter broke the glass cup by accident. When I reported to the front desk, one of the staff cared first about my daughter instead of the damage of the property. She asked if my daughter was injured and told me not to worry about the broken glass. I was really grateful. This is not my first time staying at your hotel, and I will definitely choose it next time I visit Hsinchu!

Plussat: Food, staff , the room and especially the bathroom was amazing. 10/10, would definitely return.

Plussat: Clean room, nice view, good location.

Plussat: The swimming pool, sauna, and fitness room!

Plussat: (1) Room was quite spacious (2) Location - close to the biggest chopping mall in the area - “Big City” (3) Free Parking - If you’re driving, this will matter

Miinukset: (1) Getting a bit old - Some facilities need to be updated, i.e. Shower room and parking area (2) Check in counter is situated on the 12th floor but there is no signage on the ground floor pointing that out (3) Parking entrance is in a back alley so need to look around a bit

Plussat: bed was so comfy and everything was nice here!

Plussat: Comfortable bed, white/crispy sheets, bathroom amenities, helpful staf, elevator,view, flower arrangements

Miinukset: Nothing to complain.

Plussat: Staff friendly. Laundry good. Buffet just OK Gym VERY basic.

Miinukset: The gym is very basic. More machines, more space, and add mirrors to check out form.

Plussat: Good location

Miinukset: Pricy and difficult to book

Plussat: Spacious room

Plussat: View & shuttle bus to high speed railway station.

Miinukset: N/A

Plussat: Staff was helpful. Made an effort to bridge the language barrier. Breakfast was great and diverse. The pool was fine. The room was very good, A/C worked perfect. Shower, toilet etc everything was good.

Miinukset: The street outside is noisy, that is sometimes a plus when I wanted to get some street food, but sometimes it is a bit much.

Plussat: Excellent room and service. I went to the restaurant at the second floor for dinner. The buffet was excellent with a good variety and the price was also fair (high quality). I also had the breakfast there and it was excellent as well. I will come back here for sure in my future business trips in this area of Taiwan.

Plussat: Nice and clean hotel, very convenient location from science park. Close to HSR Hsinchu stations and TR Shinchuan station. A Shuttle service to science park, Hukou industrial park,HSRHsinchu and TR Shinchuan is very helpful. Happy hours on Wednesday and Friday night is quite good.

Miinukset: None

Plussat: Very convenient to access Science park. Room is clean and comfortable. Shuttle service is very useful.

Miinukset: Non.

Plussat: Service is great . The door man and front desk is kind and very willing to help.

Miinukset: Nothing can complain

Plussat: Excellent spacious room with a nice view of the city. Efficient and helpful staff. Good choice of restaurant and café facilities.

Plussat: Staff were impeccable. Atmosphere very good.

Plussat: Breakfast is good, but not many things to choose. The employees are helpful.

Miinukset: When check-in, the front desk asked for depositing a certain amount in advance. However, it seems to be charged since I saw the SMS notification that the hotel has charged me the amount. This might need to be improved as the feeling of guests is not so good.

Plussat: the breakfast is delicious, nice room, huge bed, quiet, near university. the location is near the freeway, very convinient.

Plussat: Location

Miinukset: The TV remote faulty

Plussat: Overall this place will become one of my top two choices to stay at Hsinchu City. First of all, the room and its cleanliness are exceptional. The room I stayed had a bathtub and it was remain as clean as I can imagine. The bed is comfortable at just right point. I also noticed they installed an elegant acrylic windshield at the windshield at the air outlet to prevent cold wind hit directly to you while sleeping. The night view around the hotel is also decent. Although I don't have the chance to use SPA, gym and go to the roof bar, I found there bakery at the lobby was also phenomenal. I picked some sorts of bread and they were all quite tasty. I also noticed there is a noodle shop looks nice next to the lobby, which I didn't have chance to try this time. Last but not least, the parking system is highly advanced. Not to mention the auto license plate recognition, while you're staying with them, you only need to tell the front desk your license plate number once. After that, you can simply go in and out to the parking lot smoothly. No more standing in front of the machine to waive the fee. It's really an easy in and out process.

Miinukset: There are only three very minor disadvantages if we really want to address. First of all, I think if you prefer Uber in stead of taxi, you may need to get yourself more time for the Uber driver to pick you up, there are just not so many Ubers surrounding by this location. Maybe you can ask front desk to get taxi for you, but I didn't ask them so there is no comparison actually. Secondly, I found the channels of TV are many but not interesting actually, and my controller is kind of hard to use, which means I cannot switch the channels so easily. For a such nice accommodation, I expect to check out no later at 12:00 pm. However, it was 11:00 am certainly. Other than that, I'm satisfied with my stay experience this time.

Plussat: Quite satisfied with all the surroundings, including the service, this is the second time I've chosen it, undoubtedly, I will still make the same choice if possible.

Miinukset: Hopefully the equipments in the fitting room will be more plentiful.

Plussat: Attitude

Miinukset: TV channels not many selections

Plussat: the location is perfect to me, and convenient store restaurant are also in walking distance.

Plussat: Loved the variety at breakfast and the staff were really good and went all out to make me feel comfortable and welcomed!

Plussat: The front office staff were excellent and very welcoming! The breakfast menu was good and efforts were made to change the menu so I have something new to try everyday!

Plussat: Coffee/tea availability in lobby

Miinukset: nothing

Plussat: The bed is very comfortable and the room is very clean. Staff are very friendly too.

Plussat: Location is close to train station.

Miinukset: The bathroom design is ridiculous, there is no door. The door for the shower box is broken. The whole hotel is dated and need to get upgraded. It is not value for money.

Plussat: Staffs are very friendly and helpful. Even upgrade my room to a better one.

Miinukset: The gym room is a bit small.

Plussat: location

Plussat: Breakfast, location and eateries around.

Miinukset: No luggage rack. Could not find the Taiwan TV channels.

Plussat: Location, cleanliness, comfortable bed

Miinukset: Parking is 10min walk if no lot available on site.

Plussat: comfortable beds, spacious room

Miinukset: none

Plussat: We liked that the staff were very helpful and friendly, there was always someone there for help 24/7 literally; and were always smiling. Their English speaking ability was excellent as well.

Miinukset: What could have been better was a change in breakfast varieties everyday. Yes there were a variety of things to choose from everyday but it was the same set of things to choose from everyday. Also by the pool, the water that's placed directly in front of the steps is a hazard to both children and adults alike. No one is expecting a basin of water to be at the start or at the end of a flight of stairs to be aware or mindful of it. My dad hurt his back and hips from that slip down. We also saw a little girl fall in it. Also Foreigners aren't keen on washing their feet in the same water everyone is using to wash their feet either. Its unhygienic and for me as an architecture student I saw many different areas where that basin of water could have been places to ensure their facilities be kept clean as well as guests being aware of using it before entering their swimming area.

Plussat: food good

Plussat: Excellent location, clean and good service

Plussat: Reception is good for the smile and service

Miinukset: AC is a little bit noisy

Plussat: Excellent location, right in the centre of downtown Hsinchu, walking distance to some of city’s tourist attractions. Room is very clean and well presented, love the spacious bathroom. Great facilities inside the room with fast internet access. Staff members are very friendly and supportive. The hotel also offers a great selection of Taiwanese and western style buffet style breakfast. Will stay here again for sure. Highly recommended!

Miinukset: Nothing much really, but to be really picky, the position of the token/car swipe machine at the exit can be adjusted so that it’s easier for drivers of non-Taiwanese nationals to reach or return the token to the machine.

Plussat: Great stay

Plussat: include more vegeterian foods, hang a clock on wall in canteen, good location than before

Miinukset: can not say

Plussat: Most everything on the breakfast is great. The salad bar is really nice and has a range of yummy options such as olives, succulent leaves, cheeses, pickled silverskin onions etc. Also the coffee machine is decent, and the jams and butter are western style. The fitness suite is tidy and in good condition. The showers in the room was really powerful and the water was hot.

Miinukset: The fried processed meat on the breakfast instead of real bacon.

Plussat: Good location. Excellent service by staff - will help to make restaurant reservations automatically.

Miinukset: Room is central heating so may feel a bit warm

Plussat: The hot/cold water run so well.

Miinukset: It said queen bed, but actually it was 2 single bed merge together, and the bed aren’t the same high, so we can clearly felt the line. Besides that, the bed is hard and a little worn out since I can felt the coil springs. The room was cold even when we open the heater or maybe the heater didn’t work, so we decided to close the heater. Don’t expect anything from the breakfast.

Miinukset: Friendly staff esp qian qian

Plussat: The staff were extremely friendly and helpful. They helped me arrange a car service for my bird watching trips, and also assisted with other questions. They really made my trip memorable.

Plussat: Friendly staff, nice room with plenty of space, nice decor and they have smoking and non smoking rooms.

Miinukset: The bed was a bit uncomfortable but most of all was the poor wifi connection in the room. This must be due to the location of the router as the signal strength was low.

Miinukset: noisy , not clean enough , aroma management was bad ,,,especially in lift

Plussat: Breakfast was excellent. Good service. Room is very big and enough for 4 persons. Pay movie is actually free of charge, but we encountered a technical problem that it kept fast forwarding, so we called to the reception regarding to the problem and they sent a staff to solve the problem immediately. We will stay again if we go to Hsinchu again!

Plussat: Modern clean hotel of good size

Miinukset: Breakfast area a little too simple. could had allowed guess to use the other bigger restauant

Plussat: Everything is OK

Miinukset: No coffee service because the coffee machine is out of service.

Plussat: The location is good to reach.

Plussat: The staff are extremely helpful and very friendly/ professional when addressing our thousand questions.

Miinukset: Transparent glass toilet door... haha. Small thing but even a couple may want some privacy at times. Otherwise, everything about the room and people have been great!

Plussat: Foods & 7/11 nearby

Miinukset: We just staying for 1 night.... Only negative feedback is breakfast area is located at basement & with lift... As I'm travelling with senior.citizens.. It's a bit difficult for them...

Plussat: The hotel was located conveniently within walking distance from Hsinchu train station and the various points of interest such as the night markets and shopping district. Lots of eateries to choose from, especially since we have a vegetarian with us - we could find several vegetarian eateries within walking proximity. Staff were friendly and breakfast was substantial. Recommended!

Miinukset: NA

Plussat: You can early checkin as long as your room is already prepared.

Plussat: clean and comfy room

Miinukset: no cable channels like National Geographic or Discovery channel

Plussat: The breakfast was exceptionally good!

Miinukset: Everything was great for the price paid

Plussat: very spacious, very clean, and very comfortable

Miinukset: no cable channels like National Geographic or Discovery channel some kind of sort...

Plussat: I think the service is very good

Plussat: Room is big enough and comfortable.

Miinukset: Facilities is slightly old.

Miinukset: The interior is a traditional and certain corners may appear old or wornout. Can’t complain much as we needed a decent stay closer to a local university.

Plussat: if You asked for help the staff were very helpful.

Miinukset: The staff didn’t go out of their way to help you.

Plussat: good location

Plussat: The location was farther away than we expected from train station, but staffs are really nice and helpful, we love their service. Their breakfast was great and we really enjoyed it,

Miinukset: It would be nice to do a little renovation for the interior of the room.

Plussat: GREAT DEAL!!! The staff was very friendly and helpful! It was very easy to go get Taiwanese breakfast near the hotel as well :) Free self laundry available 24hrs!

Plussat: My stay was good and staff are friendly and courteous but at the end I had a problem which I am still not resolved . They charged my credit card in my a rival and they said they wil not proceed so I can have choice to pay either by cash or to use my card . On my checkout day I handled my fruit card and I found my self that I was charged twice and when I called I found difficulties to convince staff that I was twice charged and I had to take screen shots in my credit card details to show double charges as one in feb 3 and second on feb 5 and joe I have to wait for 2 weeks to see if the money god back . I am just wondering if I only had Jose money to survive in my trip and find my self without money. Hey just train staff to look first at the payment procedures s before proceeding on check out .

Miinukset: Staff aren’t well trained for payment procedures and also. Accounting department they don’t know what they are doing neither about credit card procedures

Plussat: Breakfast was buffet style with good variation including Taiwanese food. There was free self serve laundry.

Miinukset: Initial room had an electrical issue. The staff promptly changed my room. Long walk from railway station.

Plussat: Upgraded room due to proximity to the other rooms.

Miinukset: Breakfast can be made better

Plussat: The staff were very friendly and attentive and the room and bathroom were good sizes.

Miinukset: There was a cigarette burn in the bedding and the decor had seen better days. Overall it's a very average hotel.

Plussat: A peaceful place and the staffs were hospitality and approachable. Also the transportation are very convenient wherever you want to go

Miinukset: The serving time of breakfast,if possible can make it earlier

Plussat: I like the place and everything.

Miinukset: none

Plussat: Its clean and comfortable

Miinukset: None. Its all good

Plussat: Location is fine cause close to the centre of Hsinchu

Miinukset: Staff was very rude and people are don’t have any respect for their customers even that staff charged me 2 time with cash also charged with my card too then after that staff was laughing very rude staff.

Plussat: The fixtures all worked. Good hot water. Free WiFi and free bottled water. The free breakfast is good food for Eastern or Western palates. The rooms are very large even the bathroom is enormous. The location is good with lot of shops just outside. The room has an enclosed balcony/porch for fresh air. Two elevators and helpful staff.

Miinukset: Stains on the carpet. I saw two roaches. The property is quite old. There are not a lot of extra amenities.

Plussat: delicious comfortable

Miinukset: everything is good

Plussat: Big clean room with comfortable bed. Breakfast is good. Staffs are friendly and accommodating.. Will surely recommend this hotel to friends and family.

Plussat: Hotel was in a good location near to restaurants and the major businesses nearby.

Miinukset: Hotel furniture and carpeting were a bit old. Could use an update. Difficult to get a cab in the morning.

Plussat: Staff is very friendly and helpful. Free shuttle service to nearby businesses.

Plussat: Just stone throw away to eatery places

Miinukset: A bit old, bathroom not so clean and doesn't feel safe as the lock is easy to break.

Plussat: In the center of busy eatery market.

Miinukset: Old and rundown.

Plussat: Location, private, flexible pricing for extra time before checkout (2 extra hours = $6.63) Can't beat that. Taxi outside the door. comfortable breakfast area, not crowded at all. Stinky tofu on right side.

Miinukset: Check in is 15:00, checkout at 13:00; jacuzzi style tub but bring bar of soap. there is a soap dispenser on the left of tub but you continually lean and reach for soap/shampoo and --- it's just dumb

Plussat: The room looks spacious.The interior design is beautiful.

Miinukset: The breakfast served is not that good. It's more on vegetables and bread. I'm expecting something like fried egg omelette, chicken and meat but there's none.

Plussat: Location good, price good, good air conditioner.

Miinukset: Weird shower/bath with no curtain or screen so water went everywhere.