Shilo Inn Suites Hotel - Idaho Falls

Staff was rude. No hot water in the room, when I spoke to the front desk all they could say was they were sorry. They offered no help.

Old and dark. The hotel needs a renovation. The room was clean

Food at restaurant was not good.

July 2017 Stay

Staff were friendly when approached Maintenance staff repaired a broken doorknob as soon as we reported it.

- No towels in the room on check-in - Breakfast buffet was poor, had to spit out the potatoes as they were so dry. must have been sitting for hours - The TIP cards on the table are cheesy, and unprofessional - WIFI is a joke, I feel sorry for the staff having to tell customers that it is their computers or software. It isn't it's the hotel's WIFI which works well in the lobby but no-where else. - It's a tired hotel, that needs a major refresh!

Filthy room w/ gross surprise in bed

We walked into the 1980s decorated room and saw a layer of dust covering everything...turned a white cloth black as we wiped down counter tops and night stands. Then we saw stains all over the bed spread - we pulled it off only to notice what appeared to be pubic hairs on the sheets. We left and demanded a refund - which two weeks later I still haven't received.

Not a Three Star

Location, large room

Breakfast was terrible, somewhat run down, should be priced in the 59 - 79 dollar range and should be listed as a two star

Not the modern hotel expected

I like that the room was big and did have a decent view.

There are several concerns with this hotel. First, there was not a working thermostat for the room. Instead, you had to operate expand and try to guess the correct speed. Second, I was unimpressed that it was an analog TV. Watching a movie is not an option and the quality of the image was very poor. Third, the overall feel of the Hotel is outdated.

Horrible experience! Room was not ready until almo

Rooms were nice size.

Staff and their ineptness.