Fairbridge Inn & Suites Idaho Falls

Location and staff seemed friendly

Yes, old outdated needs a remodel. Tub backed up and I had to shower in another room. Also, the water was turned off by the city and the hotel staff did not tell us in advance about it.

Room was okay, bathroom was not as clean as it should have been, bed is past its prime. The curtains did not close There was no breakfast. When we got up in the morning it had a sign saying it was closed for maintenance but we had been told it would be open at 6 when we checked in.

Breakfast was horrible rooms smelled like a ozone was run to try and cover smoking and was dirty. Linens were worn and stained. Etc. etc.

The willingness of the staff to assist with the room issues

Requested a king room. Upon arrival it appeared that the bedding was not changed. Got moved to a queen double room which we did not mind moving. The queen room was better but a wet washcloth was left in the bathroom and it appeared that they had no vacuum s as both rooms could have used a vacuuming. The second bed in the queen room looked clean but as if someone decided to sit down and relax after the cleaning...? There is a need for better cleaning process. The breakfast food was cold and the man maintaining the food seemed very unhappy in his work.