Hilton Garden Inn Indianapolis Downtown

Service level and friendliness of all employees was exceptional. Breakfast buffet was very good-tasting and offered individual while-you-wait choices such as omelettes, waffles, and pancakes. Aesthetically very upkept and artistic. TV service great.

Advertised as close to convention center--actually five blocks away (too far to walk with small children). Ice machine and one elevator out of service entire four-day stay. No dresser in room. Water tasted bad. Spooky gym/pool in basement.

The room was nice size.

Sitting room thermostat was not working properly as we set it to lowest setting and the room kept getting hotter. I told the front desk and she said they would send someone to check on it, but that never happened. Also told her there was 3 of us so we needed 3 washcloths, but they kept giving us 2 (had to keep asking every time). No safe in room. We were there Wed - Sun and had to request our sheets be changed because they said they only change between guests. With the hot room and high temps outside, we were sweating so the sheets needed changed. Doubt we'll stay there again. Had much better experiences with less expensive hotels. Not worth the high price.