Ibis Innsbruck

They readily accommodated my request for room with a Mountain View. The room was renovated and the bed was comfortable, though on the hard side (which works for me). Location was good as it’s right outside the train station.

The room wasn’t squeaky clean, nor was it cleaned after the first night. The receptionist was not very friendly and seemed uninterested, when I asked for a restaurant recommendation she seemed like she did me a favor to recommend one place. No info on trips, sightseeing etc. it wasn’t necessary, but makes guests feel more welcome. It’s easy to walk from the hotel to the city center but I wouldn’t stay here in winter as it’s a bit of a walk.

Great central location right across from the train station, very easy to get anywhere. Early check in time as well was helpful

Had an issue with payment- was charged both at the beginning and end of my stay, despite my showing the receipt from the first payment. The staff was very incompetent for this occasion, and rude whenever we tried asking any questions. Lots of construction noise- obviously the hotel can't help this but it's very loud even with the windows shut Housekeeping is minimal- only two towels are provided (no hand towel), soap is a "all in one" type which is attached to the wall, and staff had an issue providing us an extra pillow. There are no extras- even a cup of hot water will set you back 2.50