Hotel Isla Caracol

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First of all, they charge your card 50% of the amount before you even get there. But ok. We checked in at 10pm, and all we wanted was to take a shower. There was no hot water. The receptionist who doesn’t speak english kept saying “wait 5 for minutes”. We waited almost an hour, and then he said never mind, wait for tomorrow. We went to sleep smelly and disappointed. The next morning, the manager told us that they need to move us to a different room for 1 night to fix the problem, and then a day after we need to return to our old room. We asked if we can stay in our new room for the rest of our stay and they said no, because its slightly bigger. The next morning, we packed our things and went to the reception to get a new key. The manager refused to give us one before we pay the other 50%. So we payed & went to see the room, which was 2 separate beds. We payed for 1 king bed. We asked for our money back for the rest of the nights so we can go to another hotel, and the manager gave us the second 50% but not the first one. Not before she said: “you israelis are problematic. Everyone is always fine except your people. “ SO DONT STAY IN THIS HOTEL.

Staff was very friendly and the room was relatively big with a lot of amenities. Good location (close to everything but not in a busy street). Hotel is nicely decorated with lights in the trees, etc. We also met lovely people from Canada who are now locals.

The funny thing is, I read some reviews about this hotel and someone said as a negative comment: ‘the pillows are too big’. I laughed and asked myself: ‘how can pillows be too big?’. But they really are ‘too big’. They are stuffed so much that they are really hard. My boyfriend and I both woke up with a sore neck (because of the pillows) and a sore back (because of the hard/ small bed). Because of all the lightning in the room and the noise of other hotel guests we woke up at 7am and couldn’t sleep anymore. We were really tired of staying the night there. Also, be aware that the bathroom door doesn’t close because it is blocked by the bed so you don’t have any privacy. Besides, when we arrived there was a utility guy scraping off paint right above the swimming pool. The whole pool turned white of the paint falling in. They partly cleaned it but you could still see al the paint on the bottom of the swimming pool. Imagine swimming in that... we didn’t. We also felt like the hotel hasn’t been cleaned well in a very long time... there was dust everywhere, sand from previous guests, layers of black in our kitchen cups etc. I wouldn’t stay here again.