Hotel Playa la Media Luna, Isla Mujeres

Location on Caribbean ocean and accessible to both North shore and Centro

Pool was constant mess. Owners 4 kids dominated the pool our last two days. Our room was beat location on ground floor by pool. Forget enjoying any peace by pool listening to ocean or resting in your room. Constant squealing and yelling a good 8 hours each day and even into the night. There were other kids there but they were well behaved and their parents were around. These kids were unchecked and eating beef sticks in the pool...not their fault because they are just kids. They would play in sand and keep jumping back in instead of rinsing off. Pool was cloudy, heavy sand and pool toys broken into a hundred pieces—even after we asked to have it cleaned they waited till next day to do anything. I knew the WiFi was poor and the breakfast skimpy but this place, albeit great location, cannot be and should not EVER bill itself as a 4-star resort. No way. Many chairs were broken and bar was being repaired (construction) during the week. Workers On the bar blared music one morning for several hours and ran people from the pool as well. Our 25th anniversary and it was anything but paradise. We are leaving and staying down the Malecon our last few nights. Quieter with pool, cleaner and almost half the cost. Ownership needs to get their act together. This place should be a 10 of 10 and not the 7.8 of 10 it is rated and deserves. I’d give it a 5/6 this week and not worth the good money we spent. Sorry for negativity but others should know and be aware.

Location and sea view

Hotel, breakfast, staff, rooms