Islamorada hotellia

Plussat: Lovely staff, great location, good on-site restaurant!

Plussat: Nice rooms and good facilities and in the main the staff were great.

Miinukset: Lots of bugs around which is a hard thing to mark the hotel down on but it meant that we weren’t always as comfortable as we could have been.

Plussat: The room was very nice. Balcony lead out to the pool. Pool was very clean. Grounds are very pretty. Excellent beach and beach activities, No hidden charges. I was very pleased.

Miinukset: I thought the breakfast buffet pricey for what you get and there was no menu for breakfast. Also the poolside room I had was poolside but blocked from seeing anything by foliage. Didn’t affect my stay but if I was expecting a view I would have been disappointed. Also, the shower could have been hotter.

Plussat: I love the room landscape and the staff

Plussat: Loved it here. The property is gorgeous. Very family friendly. The pool is fantastic. There’s a lot for kids and family to do. The rooms are spacious and beautiful. The screened porches for each room provide a wonderful space to hang out in the shade. The patio furniture on the common courtyard with the splash pad is beautiful and comfortable.

Miinukset: The only mildly disappointing part was the actual beach. There’s not much of a beach or much sand for the kids to play with. The pool area and play area generously makes up for that.

Plussat: Everything

Miinukset: Nothing

Plussat: Rooms are beautifully redone. Resort is clean and very nice.

Miinukset: Although there is a beach, it’s totally not what I expected. The sand was very hard and u had to use stairs to get into the ocean. There were no water sports available ..at least no one was at the desk. We actually left a day early (and paid for that day) because we were so bored.

Plussat: The location was excellent and the facilities were superb

Miinukset: The prices at the Tides bar were very expensive and the quality of drinks were poor. Also the bar staff were not particularly friendly compared to bars nearby especially Lorielli across the road where the staff were so friendly y and attentive.

Plussat: This Resort was everything we could have imagined. When we had an issue with the lock on our room, Hotel employee at the front desk was professional and accommodating to make us happy. 5 stars for him as well.

Plussat: Room was very comfortable and roomy!!! The grounds are gorgeous.

Miinukset: Can't think of a thing.

Plussat: Did not have breakfast but bed was super.

Miinukset: Cant make any suggestions

Plussat: The property has such amazing landscaping and lush gardens! Panoramic views of ocean with lots to take in!

Plussat: The landscaping was lush, well planned and will invite you to explore and enjoy the hotel's amenities. Also the layout of the room is very relaxing with great cozy niches.

Plussat: One of the most enchanting properties in the Keys. From the rooms to the grounds, stress is left at the entrance. When in Islamorada, this is the hotel we love to stay at.

Plussat: Amazing extras like yoga and paddle boarding and amazing location right on the water. We saw manatees and dolphins and had a great trip out snorkelling on the property’s boat.

Miinukset: Better standard of bathroom.

Plussat: The view was amazing. It was peaceful and tranquil. A very relaxing respite. The "island" is a little jetty with a nice private pool area and we were able to paddle board out to sea. Also the service of everyone ( other than the woman who helped at breakfast) was amazing.

Miinukset: The breakfast is limited, especially if you have dietary constraints like me if you can't eat cereal and bread. So I had to make an additional purchase of eggs each morning. I just think they need a bit more variety. Additionally, the woman who cooked up the additional food or brought out coffee was either not very present or responsive. It was the only slight "ding" in the trip.

Plussat: Complimentary breakfast. Cleaning staff were great and friendly. Front desk staff was very helpful. Very quiet, exclusive, a great place for couples to vacation.

Miinukset: Television service was difficult to navigate and was not the best

Plussat: Beautiful property. If you are looking for privacy, this is the place. We enjoyed it a great deal and would stay here again in a heartbeat.

Plussat: Everything! The snorkeling tour and the sunset cruise were amazing! Captain Bill is so professional and experienced. We will definitely recommend Casa Morada and we will be back very soon! Thank you all! Thank you Ronnie, Helen, Captain Bill and the rest of the staff I can’t remember their names.

Plussat: the hospitality was wonderful and the whole resort setting was stunning.

Miinukset: Comfort of the beds was the only complaint, and it was not earth shattering. we are more likely just used to our own beds.

Plussat: Erittäin kaunis paikka.

Miinukset: Kun hinta on kova niin voisi odottaa edes vesipulloa ilman laskua.

Plussat: The view, all the activities, super clean room and bathrooms, and the complete hospitality!! This place is really super Amazing . Any one that does not try is really missing out !!! CASA MORADA YOU ROCK!!

Miinukset: I didn’t like there was no table in the room.

Plussat: Location, staff, accommodations everything was perfect!

Plussat: Private and beautiful

Plussat: The location

Miinukset: Nothing

Plussat: Clean great staff

Miinukset: Sea weed at dock

Plussat: The location was wonderful and the staff were extremely helpful. The rooms were very clean and were big enough that we would have been comfortable staying for a much longer time (we only stayed 2 days). We are definitely planning on a return trip to Islamorada and will be staying here again!

Miinukset: The air conditioner was pretty noisy at night.

Miinukset: Umbrellas on the property would make it so much better!

Plussat: Clean and nice, friendly staff.

Miinukset: There’s no sand beach access, but nearby properties doesn’t have it too.

Plussat: Staff was great. The property looks very nice but I was with my children and the air condition of the room was broken. Imagine all night with two kids 5 and 3 years old crying all night because It was too hot.

Miinukset: The room air conditions......

Plussat: The pines and palms is a beautiful peaceful place! It is clean from the room to the property! If you are looking for a quite place to unwind, this is it!! You will not be disappointed!

Miinukset: The only thing that was different this time was not being allowed to bring your own drinks to the pool... considering that the bar opens “around” 2 this was annoying! You would go to get a drink and no bartender! The bartender Chris was often late or just not there. This was a change from our previous visits and we found this to be an annoyance considering your on vacation and would like to enjoy adult beverages while lounging at the pool.

Plussat: Beautiful spot, very convenient, nice pool overlooking the ocean. Apartments clean and well equipped. Very friendly helpful staff

Plussat: The staff was awesome. Called me to make after hours check in arrangements after office closed. When we arrived late the cottage was open and ready for us. So welcoming and so appreciated after a long day of traveling. Thank you so much.

Plussat: It was truly the best stay in Islamorada (not first time in Florida Keys). Room (actually little apartment) was big enough, extremely clean, AC was working perfectly. There’s kitchen and big supermarket near by (Publix) so you don’t have spend crazy money eating outside. Registration took us 2 min exactly, thank you, Kristin for her hospitality, friendliness. We feel like home. Territory is very beautiful with amazing bay front view. Great addition was all Watersport rentals (kayaks, paddle boards) plus bikes. Salt water swimming pool is nice surprise, we didn’t really wanna go to swim in the ocean, did it in pool. I guess my husband and I found little piece of paradise in Islamorada.

Plussat: We loved this resort. Its so quaint and peaceful.

Miinukset: Bed could have been a little more comfy. A little too soft. A/C made an irritating grating noise at times and it was next to bed.

Plussat: location was great

Plussat: Water front Small/cozy Beachy feel

Miinukset: Shower was small, old, and dirty Air conditioning unit didn't cool well all night Room was old There was a little plate full of something weird ontop of the toilet cover. I looked like wet salt. Not sure what that was for.

Plussat: The location was great. Zac and Stephen were awesome. Helped us in a pinch. I would definitely recommend this little spot in paradise

Miinukset: The boat slip was a bit tricky.. but loved our stay

Plussat: Location nice, everything ok

Miinukset: Noisy neighbors, hotel had to quiet down at 10:30pm Villa nice except NO railings on the steps up & down, dangerous Villa door did not close without pulling & deadbolting, scared dog would get out Nice job with renovation, few odds & ends still to do Continental Breakfast VERY small & limited .

Plussat: The staff was very welcoming. We were able to use the amenities while waiting on our room! The availability of the kayaks and paddle boards was awesome! The corn hole and the lounge chairs in the sand!!! I was able to get the room for a discounted rate.

Miinukset: I wouldn’t say I didn’t like but a recommendation would be to have a nice size mirror in the living area so more than one person could get ready

Plussat: Location was great. Layout of property was great. Very clean. Beautifully maintained. Very safe feeling for kids to run around. Free kayaks and paddle boards for your use.

Miinukset: Paying extra for a villa thinking we were going to get more room when the standard hotel room is double the size of a villa.

Plussat: This hotel is pretty old but it was very clean. The staff was great. When there was an issue with the toilet in one of the rooms, they immediately moved us. The pool area was nice and the sandy beachy area was like a television commercial.

Plussat: The location is perfect. It is also pet friendly.

Miinukset: The beds were way too short and I'm just average height, 5'6". The bathroom does not have air conditioning or exhaust fans.

Plussat: On the route to key west and cheaper than key west prices, no cockroaches that I saw

Miinukset: Beach was full of garbage, nowhere to swim or lay out, furnishings REALLY old and deteriorated, "ocean view" room had a nice view of the flooded parking lot, staff(owner) was arguing with another family and treated them very rudely, not a relaxing stay whatsoever, would have preferred to sleep in the car

Plussat: Roomy, very clean , and comfortable with nice view

Miinukset: Simming poor was too small

Plussat: We liked the location the fact there was a boat ramp and it was a clean place.

Plussat: New and clean

Miinukset: Wife needed a full length mirror in the toom

Plussat: Amenities, kayaks, breakfast, bicycles, cleanliness.

Miinukset: @Unfortunately, we were given the room that has the fire alarm system next to it (room #115). The system is mounted directly above the bed on the outside of the cabana on a thin wall. This fire alarm system runs constantly and makes a loud noise that is extremely disturbing at night. Impossible to sleep, as all you can hear is the constant noise from the system. It ruins the whole experience of staying in a wild location. The next morning, we explained the situation to the front desk and we got a symbolic small refund on the price of the reservation. Although we appreciate the gesture, the refund was too little to really show the intention from the management to resolve the matter in a fair way. The right way to handle the problem would have been to give at least a 50% refund, which did not happen. The fact is that it is not fair that room 115 is available for booking. This room should never be offered to paying customers. It is absolutely not fair and we suggested the management to remove this room from the available bookings for future customers. If you stay there, simply be cautious upon booking to request any rooms but the 115.

Plussat: Location and view.

Miinukset: Wasnt cheap

Plussat: Staff were really friendly, rooms were a nice size and clean.

Miinukset: Could off been a better selection for breakfast, pictures of the resort are slightly misleading, it looks as if there is a sand area with sun loungers by the pool and not hard yellow grit, also looks as if there is direct access to the sea but there's not overheard other guests saying the same thing, but other than that our stay was perfect and we would stay again.

Plussat: the pool

Miinukset: parking

Plussat: From the moment we stepped inside the property is stunning. We were given a complimentary room upgrade to an ocean view room. The pool was spectacular and we enjoyed using the free kayaks at the resort. The staff went above and beyond for us! We enjoyed lunch poolside and went to dinner down the street at lazy days after a recommendation from the bartender. We will definitely be back!

Miinukset: There were some odd hours for the lobby restaurant. Not a major issue because you could also go to the pool bar.

Plussat: The comfy decor and size of the room was awesome.

Miinukset: Two things, Ugh the quality of toilet paper is that a trashy gas station. Second, we expected a USB since the resort has been recently upgraded.

Plussat: The pool was lovely

Miinukset: When we arrived there was no one to help with our bags from the car. We had to ask for our bags to be brought up to our room. The customer service at the front desk was not the greatest it was if we were a nuisance. The rooms have nowhere for your towels to be hung up and the door didn’t lock you could open it by pushing on it hard.

Plussat: The staff was very courteous. Always had fresh towels.

Miinukset: Pillow was too soft.

Plussat: Location and How nice the staff were.

Plussat: Everything... the views were amazing - the staff was exceptional and went above and beyond... the access and amenities were fantastic! The rooms are great and clean. Very romantic!

Miinukset: It was amazing there weren’t anything’s that I could complain about.

Miinukset: It has super loud rock music in a Tiki Bar in an island, which does not go with the vibe. The breakfast was ok, and few people im staff..

Plussat: Proximity to beach, tiki bar

Plussat: The room was actually very nice and the hotel styling is good. . And the staff were helpful and friendly when we interacted with them. The pool was nice view was also very good.

Miinukset: The $35 a day “resort” fee for included amenities was absurd. These immunities included the following: a couple of new bottles of water in your room on the days when the housekeeping staff ACTUALLY made it all the way down the hallway. It usually took them about 5-6 hours to get down to our room. The nonexistent beachside hammocks. Beachside is also a strong word considering it was more like a concrete slab covered in sand in front of some dirty murky dock water. The in-house restaurant, Reel Burger, was overpriced, over cooked, lacked selection and featured a menu without a single appetizer. Speaking of food, breakfast was not included despite the daily resort fee and almost $2000 price tag for 4 nights. This hotel (it’s definitely a hotel and not a resort) featured an overpriced tiki bar by the pool that lacked any kind of good service and a bar in the lobby that I only saw open once and that was when they were closing it down around 8:30-9:00 in the evening.

Plussat: I did not eat there

Miinukset: I enjoyed my stay

Plussat: Very clean and great views

Miinukset: No

Plussat: Food exceed expectations, location is perfect

Miinukset: Construction. Dirty, noisy, and disruptive.

Plussat: Beautiful property

Miinukset: The horrible stench from the sea. Can’t use the beach at all. Staff were nice but housekeeping was terrible. Our room had a condensation leakfrom the air conditioning vent, constant water dripping in the hallway. Floors were never mopped the whole time we were there, couldn’t walk barefoot inside. We had to ask for soap or shampoo the whole time. Robes or floor mats were never replaced. Mostly we were really bothered by the constant smell of the dirt and algae on the beach, terrible

Plussat: Ocean view room was wonderful. Beds and pillows were very comfortable

Miinukset: Having to leave

Plussat: Service

Miinukset: Aftersun or sunburn lotion in room would have been helpful

Plussat: The overall hotel team were very plesant but lacked training (clearly a management/organizational problem, not the actual team members).

Miinukset: Facilities were limited - one pool under construction, water sports not available (due to winds according to staff), game room closed early, room had no dvd player, overall a dull enviorment (no music in public areas such as the pool and lobby bar, however, there was constuction noise), room service options were limited (many 86'd items such as unvailable beer and dessert options that were listed on the in-room service menu). Inconsistent restaurant staff- some seemd to have not received any training (Asian restaurant) and others seemed very accomplished. Food was uninspired and below what would be expected of a resort of this caliber.

Plussat: Room and staff were as expected from our 12 visits to the property over the years

Miinukset: Check in took long time and the lobby smelled like sulfur from what we were told the seaweed rotting on beach

Plussat: Most of the staff were extremely courteous and helpful.

Miinukset: One staff member was rude. The shower failed to work on our last morning.

Plussat: Location, clean, friendly staff, great room on the ocean front view. Great fishing off the pier.

Miinukset: Very noisy and dusty construction of new pool right next door to the family pool. We weren’t informed until 3 days before arriving.There is no way it will be ready by end of September as it is progressing at slow pace and a contruction expert we met thought that unlikely to be ready before end of October 2019. Check before you book if you like lying by the pool!! It won’t be quiet and relaxing . The buffet breakfast is very poorly presented and very sad looking.

Plussat: Everything

Miinukset: Nothing

Plussat: Rooms were clean and comfortable but expensive

Miinukset: Pool was closed and was never notified prior to reservation.The seashore was full of seaweed.No real place to swim.

Plussat: Staff was amazing, we weren't sure to go air bnb or resort since it was our first time in islamorada. But after staying and seeing the competition well never book anywhere but here.

Miinukset: Food was priced as a 5 star but was more like a 3.5-4 star...and my wife and I aren't super picky or hold high expectations. Than again, this goes for most restaurants down there.

Plussat: Staff was great

Plussat: Not only the staff (2 gentlemen at night in particular), was so nice and helpful, but also the amenities are awesome, this hotel is a dream! The outside area is wonderful you can even paddle / kayak / bike for free! The rooms are decorated with taste (we had room 134) and ours was overlooking the beach area that is private to the hotel with 2 rocking chairs. One of the thing I was impressed about was the smell in the rooms and on the towels: it smelt just like a Spa: a dream! Even though the weather was not ideal (mostly cloudy), this didn't impact in any case our stay there. We loved it! One more comment: the staff and food at the Grill restaurant which is part of the resort was above expectations! I will definitely come back!

Miinukset: I enjoyed everything the only thing that I might say is that I would have loved some bacon / waffles or scrambled eggs for breakfast, but again that is just a tiny little thing the breakfast was still delicious.

Plussat: Very clean room and updated

Miinukset: It was across the street from the main facility but still very nice.

Plussat: The space and privacy

Miinukset: Busy road wouldn’t be good with small children

Plussat: When I asked about internet clerk call her manager and they moved us to a new room onsite it was wonderful and she went the extra mile. This was a birthday present for my wife and this clerk made the difference thank you.

Miinukset: They have a off property room with no internet.

Plussat: Viihtyisä huoneisto, iso terassi. Hotelli sijaitsee kauniilla paikalla meren rannalla, mutta ranta ei sovellu kunnolla uimiseen, toki auringonottoon ja oleiluun. Ilmaiset vesiurheiluvälineet plussaa. Aamiainen hyvä ja kohtuullisen runsas.

Miinukset: Rannan uimakelvottomuus, liukasta, levää, "ui omalla riskilläsi". Pettymys. Sijainti 20 min päässä palveluista (Marathonin ja Islamoradan välissä), keskellä ei-mitään. Huoneisto oli muuten kiva, mutta ei yhtään haarukkaa (!) ja pikkulusikoita vain 1. Omituista, kun keittiö muuten hyvin varusteltu.

Plussat: Everything was fine and will come back

Plussat: The location and amenities were great. I liked that it wasn't a really commercialized neighborhood and it was close to the attractions we wanted to enjoy. There was a slight issue with the room and the staff rectified it immediately. The breakfast offered was very good.

Miinukset: Can't really think of any. We were very happy with our stay.

Plussat: Beautiful situation!

Miinukset: Nothing!

Miinukset: WIFI im the room didnt work but we got a discount

Plussat: The amenities were great. We went during the week and the beach was pretty empty and lots of fun things to do. The condos were very nice and the location was great. We loved almost everything about this place.

Miinukset: Crossing the street from the condos to the resort felt very treacherous on that busy highway, especially with children. It would be nice, since the resort is on both sides of the highway, to have some type of a crosswalk and even lights to caution drivers.

Plussat: location

Miinukset: Parking spots are small so if you have a truck and two other trucks are on both sides of you, you wont fit.

Plussat: The location was peaceful and beautiful. The rooms have great views.

Miinukset: The only thing was ants by the sink but that may be a problem anywhere in the Keys.

Plussat: I would like to have Free boat dock

Miinukset: Breakfast need more variety

Plussat: Activities included

Plussat: Everything was awesome! From the staff, to the room, to the water (scenery) and pool... Everything was great. It was our wedding anniversary. The staff put a cute bucket with champagne and glass in our room, along with some rose petals on our bed. We had a wonderful time and will most definitely be returning (hopefully soon)!

Miinukset: Only thing my husband and I didn't like, was that we had to go back home!

Miinukset: the rooms did not have enough lighting.

Plussat: The property offered so much for the price. We had access to kayaks, stand up paddle boards and there was also life size chess and ping pong. Another great thing was we had the option of going to multiple pools and private beaches.

Plussat: Typical type products. OK for a qjuickie breakfast.

Miinukset: Hot water temperature was scolding hot. One could easily get burned. Area around refrigerator was very darkm. Needs some kind of light.

Plussat: Breakfast was excellent in choice and taste.

Miinukset: Facilities fee!!! In addition to room charges.

Plussat: The resort staff and amenities.

Miinukset: The window outside my room was partially blocked by a tree. But the balcony was great to sit out and see everything.

Plussat: The staff and location

Plussat: Everything! Views from room were great. Bed very comfortable. Staff extremely helpful. Lots of activities and the sister resorts were also very nice!

Miinukset: If there is any complaint, it would be the hot and cold water. Hard to get it to stay on one temperature. Had to adjust constantly. A very minor complaint for all of the good!

Plussat: This property was absolutely beautiful. My family had a wonderful time. The staff are friendly & courteous. The rooms are clean & comfortable. I would definitely recommend it to anyone.

Miinukset: I loved that there was access to the adjoining resort & that the use of kayaks, paddle boards, bikes & snorkeling equipment was free. We had a wonderful time at the Pelican Cove.

Plussat: Breakfast was good for a continental breakfast, but bacon eggs would have been great.

Miinukset: I was really looking for (beach). Although there was about 30 feet of beach, it was less than desirable. However I found this true of a lot of the keys beaches. Sister property Amara cay was much nicer property.

Plussat: Our room was on the ground floor ocean front so we could walk right out to the water. Loved the pool and grounds. Everything was super clean. Tiki bar was always busy.

Plussat: We liked the activities they offered, the pool, beach and lounging area.

Miinukset: Room without a view is too expensive for what it has to offer. The room itself is modern but it’s more of a motel room, that costs $150 a night.

Plussat: Everyone so sweet and helpful. Rooms amazing

Plussat: Location was awesome. Loved that kayaking and paddleboards were included. And a swim up bar in a salt water pool.

Plussat: Friendly staff and great location

Miinukset: All goo

Plussat: Bed was comfortable and the resort was super nice with all to do! The staff were GREAT! Would recommend highly. We plan to return when raw bar is finished.

Miinukset: The second pool in the garden was a little un-kept.

Plussat: Staff was extremely helpful with one exception involving the front desk. Outdoor environment is amazing.

Miinukset: Front desk staff made a placement mistake requiring us to change rooms two times on the first day.

Plussat: What a brilliant location and i loved our ground floor room by the beach and the pool area was fantastic.

Miinukset: Their honestly is not not to like about staying at the Postcard Inn.

Plussat: All amenities, activities, comfort,! The view is spectacular! It's paradise at it's best!

Miinukset: Liked it all

Plussat: Location was beautiful.

Miinukset: Need to make air conditioner quieter.

Plussat: The staff was extremely friendly and accommodating. The property was clean and over exceeded on expectations.

Plussat: We loved our oceanfront room. The front desk and all the staff were very helpful and friendly. We will definitely be staying there again.

Plussat: Super location, with a friendly staff.

Plussat: location was fine. Liked the pool. room we were given was a little secluded. Everything in room was new.

Miinukset: No dresser to put clothes. No towel racks in bathroom. Only place to put toiletries was window ledge and under sink. Only one electrical outlet in bathroom was near the floor about 4 1/2 feet from the sink and mirror. Hair dryer cord was too short and had to stand against the wall to use. Floor was not swept for 6 days, then swept in the middle. Toilet was not cleaned for 6 days and no brush in bathroom to clean it ourselves. No kitchen cabinets to place dry-goods.

Plussat: It smelled fresh and clean. Inside was nicely decorated and modern.

Miinukset: The bed was not the most comfortable for my husband.

Plussat: Great location. Lovely sea front property with free kayak/paddle board rentals. Large spacious rooms. Friendly staff.

Miinukset: Some bed sheets and towels were stained. The coffee facilities were not replenished daily. The floors were not swept/wiped daily so they were dusty and sandy.

Plussat: The staff was welcoming. The room -gorgeous!

Miinukset: The box spring creaked a lot with movement.

Plussat: beautiful location by the water, nice garden with sunbeds and hammocks, several free amenities like bikes and boats, free parking

Miinukset: some hairs and dirt in the bathrooms and beds but we were able to overlook this due to all other positive impressions

Plussat: We drove from Miami to key West and decided to stay here for one night. We were able to get a very spacious studio with a sleeping area, living room area, bathroom, and kitchenette for a very affordable price. When we arrived the staff was very friendly and were good at telling us about l the water amenities available to us (kayaks, paddle board, etc) for free. The location was great, very close to great restaurants that we easily walked to. I was honestly surprised at the value of the hotel for the price we paid. Would stay here again.

Miinukset: The pool was a bit on the small side but did get crowded with 6 people in it.

Plussat: Location was excellent.

Miinukset: I'm 6'2" and could not stand fully upright in the shower. I was an inch from the ceiling light in the main room. Room did not have a closet of any kind, just a hook attached to the wall. Air conditioner was under powered for the room, could not get the room cooler than 80 degrees. The marketing for this property is far better than the property itself.

Plussat: Very nice and Quiet and Cozy. GREAT LITTLE PLACE.

Plussat: The view from the porch was perfect.

Plussat: Loved the place, super cute and clean! Great location!

Plussat: It was so nice and clean. Everyone was very helpful.

Miinukset: There was not a microwave in the room.

Plussat: The location and The View was very nice The swimming pool fence was all shattered from the hurricane the hot tubs were unusable and the alarm clock in the room above us went off at 5 in the morning and ran for half an hour

Plussat: It was close to where we needed to be

Miinukset: There was a constant dripping on the roof over the bed. Also had to pay extra for a third person and then didn’t have the extra set of towels for that person.

Plussat: Was nice and cozy. Very clean. Spacious.

Miinukset: Lighting was awful in bathroom. Also no place to sit anything in bathroom when doing hair and makeup. Had to put things on floor.

Plussat: Peaceful and quiet location. Very nice owners and a great staff.

Plussat: Julie was very nice. Great ocean view, very clean property. Its an older "motel" type property, but is very well kept up. Laundry on property was nice and the pool was sparkling clean and actually cool on a 90° day.

Miinukset: There is a little bit of construction that needs to be finished due to hurricane Irma, so there is no dock to hang out on...but they are working on it. Did not negatively affect my stay.

Plussat: Clean rooms , great staff

Miinukset: noNo

Plussat: Rooms were clean and very unique like cute little bungalows would definitely stay here again

Plussat: *ABSOLUTE WORST HOTEL I HAVE EVER STAYED AT.... DO NOT BOOK A ROOM HERE* On August 6th 2019, my family and I made a reservation for 4 adults and one minor (under 16 years of age). The total cost when making the reservation came up to $203.63. Upon  arriving at the hotel, our credit card was instead charged for $254.26. Once asked why a miscellaneous charge of $45 appeared on the invoice, they claimed that the base price only covered *2 people* and so they charged an extra $15 per night PER every additional person ($15x3 people) despite the fact that upon making the reservation we CLEARLY stated that 5 adults would be occupying the room and at that at no point did the website state there would be a surcharge. Never in all my years of travelling have i ever encountered a hotel that requires you to clean the unit/room following your stay; however this place does. Unbeknownst to me, upon checkout once again I was charged an ADDITIONAL $25 because of this unstated/unspoken rule. Additionally, the person working front desk stated that during inspection of the room she noticed there was a towel missing and said she would on ANOTHER $15 surcharge if it didn't turn up. We quickly went into the room cleaned the kitchen and promptly found said towel draped over a chair. At this point, we had now been threatened to pay a total of $100 in extra fees and were getting sick of the treatment we had received thus far so we asked to speak Daniela (the manager) via phone call. Once we explained the situation and the horrible hospitality we had been subjected to, Daniela completely brushed off our complaints and THREATENED us saying that it was best if we simply left the property (without any refunds for the extra charges) before she called the police and had us escorted off the premises. My family and I are still in complete shock over the whole experience and can honestly say this was the absolute worst hotel that I have ever stayed at.

Plussat: Rooms were good

Miinukset: Not so good around the property, not able to swim in the sea

Plussat: Location and view the pool was awesome and we got to use amenities at all the sister locations

Miinukset: All good.

Miinukset: Maid service was marginal. Floor and BR not cleaned. Only 2 beds were made

Plussat: The location is very good. Very calm and quite. The room has lots of equipment and space

Miinukset: The breakfast location. Staff not very nice.

Plussat: the staff was friendly and courteous best part of resort.

Miinukset: A/C read 65, more like 78, had to turn it down to get 70ish. hotel does not seem to enforce their own rules, Miami was down, music was playing everywhere, lots of people in rooms that seemed to exceed limits. Doubt they payed for the extra people.

Miinukset: The toilets wouldn’t flush.

Plussat: Friendly staff,location was great,cleanness,spacious room,(kayaking,surf paddling,biking) were all included in price. Pool was big,spacious and has heater. Has connection with other hotels you can also visit at no charge.

Miinukset: Breakfast was included but there was not much choices.Only had cold boil eggs,cereal and bagel. For drinks there was coffee,orange and cranberry juice.It didn't have a place to do bbq on and you aren't allowed to do any either.Trash cans to small

Plussat: Location and staff

Miinukset: Breakfast area, It really lets the place down

Plussat: The cleanliness, the staff were very helpful and friendly The amenities were great

Miinukset: Nothing I loved it I want to recognize Guerline and Marilyn in the front desk and Yeni

Plussat: Every thing

Miinukset: Nothing

Plussat: Breakfast was ok, not many options but ok.

Plussat: Beautiful setting - great pool and staff.

Plussat: Great location! We really like room and people. Everybody are friendly and helpfull.

Miinukset: Website says there's a pool but wasn't open when we arrived at 8:00pm. States free breakfast but no breakfast due to hurricane damage. Black mold on ceiling of room due to hurricane damage. Balcony overlooking garden was overlooking messy construction

Plussat: I like that the property is close to the beach but that’s anywhere in the keys. So practically nothing.

Miinukset: The hotel is old, bathrooms were dirty. When we ask for towels they said they do not have anymore. The stairs to the rooms were broken. The pictures that are on their websites are not actual pictures of how the facility looks. The complete opposite.

Plussat: The location was good. Limited dealings with the staff was very pleasant.

Miinukset: The hotel appeared to have been an exceptional resort at one time but it was definitely a mess in February 2019. Most of the compound was closed off for construction from Irma and the room provided was very dated and in poor condition.

Plussat: I liked rooms and pool and the cost to stay the nights it made me stay 2 more nights liked the beaches and closeness to dining and shopping

Miinukset: a lot of the hotel had work and repairs so did not get the full use of it I understand a lot of storm damage was done there to

Plussat: the pool was clean. I could park right in front of my room.

Miinukset: the air conditioner was noisy. there was a gap under the front door, so bugs could crawl in. everything about the room was out-dated and worn.

Plussat: Staff was very courteous and helpful specially Christine Tejera. She was very nice and kind enough to recommend us the most popular local places for dining and entertaining.

Miinukset: Though we enjoyed it very much the pool, it's a shame that it is not available at night because lacking of lightning. Also the A/C can be a little tricky to understand how it works and get it to cool.

Miinukset: Very old, room was dirty. Someone had been there just before, there was old coffe in the coffe machine of the room, opened bottles of water that where not ours. Needs to be updated. Very expensive for what it is.

Miinukset: Hotel is old and over-priced.

Plussat: Pictures on booking app

Miinukset: Is condition

Plussat: Close to restaurants and Starbucks for my morning “fix”

Miinukset: Bathroom too small; didn’t have room for even my flat iron...had to sit on toilet when not using.

Plussat: Dirty and uncomfortable , never again..,,,

Miinukset: Nothing but the location

Plussat: The hotel is located on the water with access to boats and water activity. There is also the convenience of a bar and restaurant on site. The room was clean and the space was adequate but I would not stay for one more night. The AC problem was reported to the general manager and she said they would fix it when they cleaned the room which did not solve the problem for us or offer any type of compensation.

Miinukset: I came to this hotel for one night for business. The AC was not working from the time we entered the room. We put it down to 60 degrees and sweat the entire night. The door to the room was extremely hard to open and close and it did not close completely leaving a large gap.

Plussat: The staff was very friendly and welcoming.

Miinukset: The smell of the cleaning solution was overpowering. Had to leave the room for a while. Also on our first nights stay our coffee pot was left on and we noticed it the next day when we went to make coffee