Alzer Hotel - Special Class

The hotel staff was very friendly and helpful I would like to thanks all of them

Room size

The location at the Sultan Ahmet Square is very convenient and cleaning staff very good.

The attitude of the Front Desk Officer Salah al Deen who checked us in - he was not willing to extend check out time (1200 hrs) by even 30 minutes as we had a flight at 1925 hrs. On the day of check out another Officer allowed us to stay around 1300 hrs. Upon arrival when we asked Salah al Deen to provide a map of Istanbul, he only provided tour operators brief map and said he has no other maps. In fact he was actually trying to promote tours, which gives the hotel a bad image as if they are making commissions out of it. The next morning Mr. Solchuk provided us a detailed map which was available at the Reception Desk. I feel Officers like Salah al Deen give a very bad image to the hotel and he should be IMMEDIATELY REPLACED.

The location is fantastic, the view from the breakfast room stunning and the little restaurant / bar at the front a pleasant place to spend a few hours watching the crowds, relaxing or quenching your thirst.

The beds aren't super comfortable, the towels lack a bit of spring and it was a small, dark room, but for a brilliant city like Istanbul where you should be out and about it hardly mattered. The location and the staff make up for my over critical / use to staying in 5* resort views.