Dream Bosphorus Hotel

location

very small room, didn't really look like the pictures, rundown bathroom

Dream Bosphorus Hotel Worst hotel ever i have experienced! While making a booking the hotel sent me emails with saying that they can’t arrange property for my stay which led me to make multiple reservations. I thought there is technical mistake happened or i missed something while doing reservation. I called and sent them email to confirm if my reservation is booked and i was ignored. After 2 hours i called again and only then they answered the phone , confirmed booking and charged right away some amount for each reservation. My attempts convincing them that it was technical hotels mistake came out with hanging the phone on me and keeping saying that the reservations are non-refundable. When i arrived to the hotel i requested to arrange meeting with general manager , the manager with name Rashit on his early 20s told me that he is the one who is handling everything in the hotel and he is a manager and general manager and son of the hotels owner and any decision and action it is their wish. Then I’ve been asked to move from my room to another room, what i refused to do, and I’ve been told that if i won’t do it by my own they will move me by force. I even suggested them make charge for 2 nights from each reservation and the rest refund , and Rashit said they can give me 100$ which suppose to be commission for booking.com . From a thousands they have charged me, they was giving back just a 100$ ( which i didn’t take ), it looked like they had fun of me. On next day after my arrival i wanted to use one of the booked room for my parent, Rashit accepted and asked for my parent passport. My mother checked out from another hotel and after 30 mins was at Dream Bosphorus Hotel, and Rashit refused to make her check in with saying that he has already canceled all my reservations and put my mother out of the hotel ( my mother is 62 years old ).

They canceled my reservations without informing me. The stuff is friendly but hardly speak english, and hotel owners have no manners and respect to their guests and respect to the age. I don't think they care about guests feedbacks. Rashits father ( hotel owner ) always presents in the hotel stands behind his son , never say anything just quietly watching, listening and giving instructions. I planed to meet my mother in Istanbul and have fun time together as we are living in different countries. It was most tiring and stressful trip i had, battles with the hotel and the area is very crowded with many foreigners jumping on you and selling their goods. The place is very noisy , for those who have problem with sleep better to avoid this hotel. The Hotel itself is VERY small, it has 6 floors and each floor have 4 very tinny rooms, for two adults will be hard to move. My room had high humidity , at nights there was horrible smell of sewerage coming from the toilet, shower cabins are SUPER small. The sea view rooms are not really a sea view, the metro station down with next low rise buildings are spoiling all view(picture attached). The pictures on the hotels website faraway different from reality, breakfast sometime was fine, sometime food wasnt fresh (picture attached). There are plenty of different hotels around , bigger and better, every step is different hotel. So, before making a reservation read the feedbacks, it will help to make a right choice!