Golden Pen Hotel

Location and welcoming team

Too small room, too old towels

The location

No air-con

The hotel automatically cancelled our booking and English Language was a little difficult for them to understand despite 2 phone calls and 3 emails to booking.com and the hotel to secure our booking as we were going to reach after midnight or the next day although our booking was going to start lets say 15 but we are going to reach on the 16th early morning and we did not want any surprises ... the hotel could call us or write to us that we are going to cancel your booking if you do not show up before x time... but no they just cancelled ... and we got angry at 1am and they gave us rooms... all was fine until breakfast

Breakfast no food for vegetarians... and coffee is supposed to be paid for... so the next time we book a hotel we will ask them to tell us what is included in the breakfast and this kind of surprises are a learning process for us... We generally carry our own supplies since it is hard to be pleased and the last thing i want is someone to no give me food when i want it.. so carry own food and the supplies to make it ..