Levni Hotel & Spa

The hotel had the best location we could ever wish for. It's really central in Sultahnamet, however, in a quiet street. All of the major sites (such as Hagia Sofia, Grand Bazaar, and so on) are in walking distance and that makes it really convenient. The breakfast is absolutely marvelous! The Spa Section is state-of-the-art and is as good as any high-end hotel. We really enjoyed the hammam treatment Our room had a wonderful bosphorus view, even from the hot tub. The room was spacious. All of the team was really attentive and helpful. Specially the host of the restaurant: we felt he took care of us in a professional and welcoming way, Also the front desk team was really nice, knowledgeable and fast to answer to most of our requests.

There weren't many, but a few issues did make our experience a little less enjoyable. At first we stayed at room 1405 - really roomy and with a nice (although partially blocked by the own hotel's building) view. The only issue was that the shower door did close properly, so, we had a flood every time we took a shower. We addressed this on the first day and there was no quick solution. The issue dragged for several days! After that we addressed it with more emphasis. Front desk was courteous, but did not offer an easy solution. When they did, it was a downgrade from our current room. No refund was offered for a downgrade nor was it addressed with transparency: that was the biggest downside of our whole stay and a reason for disappointment with the staff. They even tried to convince us that the other room was as good! After we offered to pay for an upgrade (which should be offered by a professional establishment in such a case if there is no similar room available), they informed us that room 1503 would be vacant on that afternoon. Although it was not as roomy as room 1405, room 1503 had huuuge windows and a view that made up for it. The shower doors were still not perfect, however... there was no significant flood.

Love this hotel, would highly recommend, location perfect for sightseeing and staff go out of their way to answer any questions, if you go to Istanbul stay here,

Location, location and location!

Room too small.