DoubleTree by Hilton Izmir - Alsancak

Staff were really helpful. They tried their best to make our stay comfortable. Everyone is friendly and solution oriented. Tülay and Nevzat are both were extremely helpful and understanding. The best thing about this hotel is no doubt it is very central location.

Hotel is very dated. Decor is from last decade. Rooms are tired and not clean. Even though I booked my room weeks ago and asked for a non smoking room, the room we were given was a smoking room and it was not cleaned. Cigarette smell was unbearable and we (including my 2 young children) had to inhale that smell all night. Beds were used and there were sweets left on the floor. Shower head was not working properly. Loo seat was stained. I had to clean it with my pocket antibacterial gel. Shocking! To be fair, they changed our room next day and breakfast provided for free.