Mamilla Hotel - The Leading Hotels Of The World

Great location, 10 minutes by walk from Western Wall. Very nice interior, like jerusalem stone on the walls. Comfy beds and very quiet rooms. Fast check in, friendly cleaning service. Shopping mall (street) Mamilla with caffees just few steps away.

I was not informed, that opening of the fridge means I have to pay. No space for own drinks. The refrigerator is more as an vending machine than a fridge. Even after 5 days I didn’t understood the lighting system. Unprofessional service in breakfast room. All the time chatting about private things (yes, I understand little bit arabic) and nose picking on the floor. Breakfast not really tasty, shakshuka too sweet, old fashioned bufet like from seventies, bad coffee. No breakfast a la carte. One evening we went to Mamilla Rooftop Restaurant. Which is sold like restaurant with unique panoramic views. We had an reservation, but nobody was at the entrance so we were waiting and had to ask someone to take us to the table. When we finally sat down the ugly plastic jalusie went down and the view was...over. We asked the waitress about it and her answer was „it is broken“. We told her, that a few minutes before it worked and she said „I will check it“. From this time she completely ignored our table, she sent another waiter with diner to the table and a barman with drinks even though she was clearly all the time with her back to our table. After everything was eaten and glasses were empty we asked somebody else to pay, because we‘ve been still ignored. Her behaviour was so unnaceptable to the point that we didn’t go to that restaurant for the rest of the week. Next day the lady was in executive lounge. We ordered two tonic waters, we received just one. Without ice and straw but with sour and pissed face. Btw., nobody at the executive lounge is informing guests, that they are serving non alcoholic drinks too. But the worst think was the check out. There was a 30$ Room Service which we never had and it took about 15 minutes to explain it. But they asked me to return them my credit card, cancel the transaction and do new one with correct amount. The reception supervisor assured me, that first ammount will be back on my card in few minutes. Unfortunatelly it was not.