Mamilla Hotel - The Leading Hotels Of The World

The location of the hotel is fantastic. The architecture is breathtaking. Lovely appointed rooms. Outstanding breakfast.

The concierge was rude. I had requested a driver from the hotel pick me up from the airport and received confirmation that this was going to happen. Upon arrival from a long flight, there was no driver and I had to take a taxi to the hotel. The concierge then told me that it was my fault that the driver did not pick me up and that he would not send a driver without knowing that I could "pay" for the driver first. In a hotel where the rooms cost well over $1000 US a night, it is insulting that the hotel will not send a driver without accessing whether or not I am capable of paying the driver first. The hotel has 5* amenities, but the staff does not offer 5* service.