Autonvuokraus Jerusalem

Budget Charged Me $100+ More Than the Contracted Rate

Plussat: It was a very nice car (Toyota Corolla in very good shape)

Miinukset: Prior to arriving in Israel, I called Budget and was told that my rental fee absolutely included liability insurance as that is required in Israel. When I went to pick up the car in Israel I was told that I had to pay an additional$100 USD (approximately) for liability insurance or they would not give me the car. I feel that I was cheated by Budget ("bail and switch").

continued drop in quality and service

Plussat: Very little

Miinukset: Car was dirty and in poor condition, broken rear shelf, missing fuse cover, low tire pressure, and dashboard alarms. Check in and check out was slow and tedious as they are understaffed and the available staff are slow and not customer oriented.

Allowed reservations for time when office was closed

Miinukset: I made a reservation for a Saturday in jerusalem... Not knowing it was sabbath and everything shuts down. I received a confirmation that said the office hours were Sat 12am - 12am...which made it seem like it was indeed going to be open. Wrong. After making a long distance call I ended up having to go to the airport, spending $100 on a taxi (b/c it was sabbath an no transport was going!) and then rent a car from there. Renting from the airport means extra taxes and fees. Had I known all this I could have just rented a day sooner and saved a lot of headache. So very frustrating. Why would the default be to allow someone to rent when the offices are closed??

Terrible rental

Plussat: Nothing

Miinukset: The car was old, dirty inside and out. Plenty of scratches and body damage, filthy interior w dusty seats.

Not expected of Budget

Plussat: The service in the desk was very good and proper.

Miinukset: The service in the car park was neglecting, bordering rude. Car was not ready, so they took a couple of minutes to wipe off dust, but wheels stayed black, covered with brake dust. On closer inspection the interior looked as if someone had lived in there for some time. So the cleaning department definitely leaves wanting. The Nissan Micra I recieved was obviously not properly maintained. Engine sounded as if on its last breath and in dire need of oil change. Same with the clutch - a lot of slipping. The car had dents here and there (off panels ocasionally mended with rivets), which is understandable in Jerusalem traffic but you would expect the doors close properly. The driver's door was hanging a bit loose, so the sensor thought that the door was open, which prevented the electonics to apply central locking. Nor could you close the door with the key alone for the same reason. So you couldn't leave anything in the car. Most of these niggles you notice after you've already taken the car. I wouldn't expect much from such a simple car for such a small amount of money (not so cheap after insurance and over limit distance btw) because that was my choice. But I would expect a decently maintained and safe vehicle.

Old car, not so clean, tires already probably damaged.

Plussat: The staff was friendly and flexible, location good.

Miinukset: Car was older, not so clean when I got it, and from what I could tell the tire already damaged as the pressure light came on after the first or second day of driving but there was no problem withthe tire. In the end they charged me to repair it.