Daiwa Roynet Hotel Yokohama-Koen

The staff is very polite and friendly. The hotel is at a great location close by the JR station.

We stayed 4 nights at this hotel (Sadly, we had pre-payed the room. Otherwise would have gone to another hotel). When we checked in, we saw that the room was not cleaned properly. We contacted the front desk and they moved us to another room. This room was not any cleaner. So we went back to the front desk. They asked us to go out and come back later so that they could clean the room. We went out. When we came back the room was partially cleaned. We took some pictures and showed these at the front desk. They promissed us that they would take care of the rest of the cleaning in the morning. In de morning we saw that the cleaning ladies did not even have a proper Hoover. To the management of this hotel: you have cleaning ladies that work really hard. Please give them a proper Hoover so that they can do their job. If you have any allergies, consider staying at an other hotel. We posted some pictures of the airconditioning unit in de room. It will make you sick. We for sure won't be staying at any Deiwa hotels in de future.