Halvat lennot Jokohama

Miinukset: "Nothing"

Plussat: "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."

Plussat: "The crackers design beside the meal and different colors of the sleepers."
Miinukset: "Ear phone is not so comfortable!"

Plussat: "Polite friendly and attentive Staff. From checking in to inflight."

Miinukset: "No complaints! Not even one!"

Plussat: "Excellent and original Japanese meals"

Miinukset: "Everything was great!"

Plussat: "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
Miinukset: "Entertainment system went down but the staff fixed it."

Miinukset: "I wasn't able to pre-select my seat."

Plussat: "The legroom is comfortable for a tall person."

Plussat: "Very nice airplane with new technology"
Miinukset: "Nothing"

Plussat: "Movie choices"
Miinukset: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"

Miinukset: "Airplan so old and ac not work super hot."

Plussat: "All was efficient but no standout"
Miinukset: "Nothing was bad enough to mention this column"

Miinukset: "Didn't get to go. Thanks for selling me worthless insurance."

Plussat: "Curteous and pleasant."
Miinukset: "All packed the plane. Tight."

Plussat: "cost performance"
Miinukset: "non-flat seat"

Plussat: "Great staff and washlet toilets on board."
Miinukset: "I ended boarding last not one of the first as other airlines."

Plussat: "Last minute accommodation for Muslim meal was awesome!"
Miinukset: "Transit in NRT was too short! Didn't give me time to buy souvenirs.."

Miinukset: "being moved"

Plussat: "Always on time!"
Miinukset: "Everything is perfect."

Plussat: "The bathroom is super clean."
Miinukset: "Maybe you can make some alterations with your meal offerings."

Miinukset: "nothing"

Plussat: "checking in at chicago ohare ord was a nightmare.there were only 12 of us in line yet the wait exceeded 1 hour , we watched as the airlines next to us processed well over 150 passenger's while the japan airline moved slower than snail sex. it was painfully beyond slow."

Plussat: "on time"

Miinukset: "none"

Miinukset: "We couldn't land in Narita due to bad weather, so we did emergency landing to Haneda to refuel and go back to Narita. But after we got off in Narita, the immigration is chaos. Nobody arranging it and people just going wild, nobody knows where the line should begin. We spent 2 hours plus in the imigration line. So from the scheduled time to arrive at Tokyo 5pm, we get to our Hotel at 2am. Good job Narita airport!"

Plussat: "Foods are good, crews are good."

Plussat: "The crew were cooperative and the supplies were good"
Miinukset: "The chairs were not comfortable and the toilets were so dirty"

Plussat: "A sense of quiet efficiency. On time and courteous."
Miinukset: "N/A"

Miinukset: "Very slow boarding process in Itami"

Miinukset: "Great"

Plussat: "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."

Miinukset: "Air temperature was super hot and uncomfortable."

Plussat: "I was treated like an important customer. Many airlines do not do this."

Plussat: "Just okay."
Miinukset: "Som studies need more experience to customers"

Miinukset: "Boarding was not done by numbers or range of numbers."

Plussat: "Very comfortable with delicious meal!!"

Plussat: "Everything"

Plussat: "Everything!"

Miinukset: "All very good"

Plussat: "Boarding by rows (highest number first) was very convenient; the announcer made sure that we boarded correctly."

Miinukset: "Not enough legroom."

Plussat: "you can set your watch to their takeoff and arrival times."

Plussat: "The lovely cabin crew"
Miinukset: "Leg room was a bit tight due to the entertainment box, and in-flight entertainment didn't have enough of a movie and music selection."

Miinukset: "Low choices of movies and extremely uncomfortable seating"

Miinukset: "Your website is awkward and hard to navigate. Choosing a seat is difficult."

Plussat: "Avrithing"

Plussat: "They greet you so warmly just like in commercials. They had my low lactose meal ready and were wonderful about it."

Plussat: "Qatar is awesome. Amazing service and great new planes."
Miinukset: "All good"

Plussat: "Excellent Service and most friendly staff"
Miinukset: "Nothing was bad. But the food taste can be better"

Plussat: "Nice airplane, great crew."
Miinukset: "Beef stroganoff was terrible"

Miinukset: "I didn’t like the spicy food"

Plussat: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Miinukset: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."

Plussat: "We felt home every thing was comfortable from A to Z- unforgettable trip"
Miinukset: "None"

Miinukset: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."

Plussat: "The plane was virtually empty and the service was good."
Miinukset: "The plane from Doha to Dar was infinitely less nice than the plane from New York to Doha. It was borderline offensively unequal."

Plussat: "Great services"
Miinukset: "Boarding slow"

Plussat: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."

Plussat: "Superb service. Excellent quality of food. Flexible dining time. World’s best business class!"
Miinukset: "More shower stalls in the business class lounge."

Plussat: "Great hospitality"

Miinukset: "I used Qatar airways 3 times so far. In the last flight, were a connection has 8 hours between 2 flights, they deny me to stay in a hotel. The last 2 flights which have exactly the same schedule, I used the hotel in that 8 hours between the 2 flights. I asked why, they told me that my ticket is not eligible to the hotel, although, I bought the last two times from Kayak, with almost same price. My first flight with Qatar Airways was on July 2017. My second flight with Qatar Airways was on August 2017. My third flight with Qatar Airways was on Jan 208."

Miinukset: "carry-on did not fit on center overhead compartment unless I put it side ways (Same carry-on suitcase fit nicely on Emirates airplanes, so the carry-on overhead compartments have been made smaller on Qatar on purpose or by engineering error, and I will not fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class passengers. Entertainment computer (Android based system) ran slow and out of memory at times. Seats were not comfortable for 12hrs flight. My butt was starting to hurt. I did not have this issues on Emirates flights."

Miinukset: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides. Qatar should revise their claim of most room in cabin - this 12 hour flight was one of the roughest I’ve had in a long time comfort wise."

Miinukset: "We had booked the flight together and they ended up putting us in different rows and couldn’t fix that. We travelled 14 hours apart :("

Plussat: "They printed all 3 of my boarding passes for my connecting flights when I first checked in, made me worry about less"

Miinukset: "Extremely small leg pitch"

Miinukset: "Seats are way uncomfortable and small"

Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."

Miinukset: "Few selection of food."

Plussat: "Price"
Miinukset: "Food"

Plussat: "Arrival and departure is on time treatment is excellent very courteous For all category of passenger"
Miinukset: "South Indian food may. Made available"

Plussat: "Good legroom, friendly crew."

Plussat: "I had high hopes flying Qatar Airways for the first time but I suppose they are bound to have the same uncomfortable planes as everyone else now."
Miinukset: "I was annoyed that I could not put my carry on items in the bin above my seat. I was in front of the bulkhead so there was no other place to store my items except the overhead bin and the flight attendant took the space in my bin for some baby items she thought she might need for another passenger. I had to store my personal items away from my seat."

Plussat: "Flight was very comfortable and a pleasant ride"
Miinukset: "food service could be a bit more prompt"

Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."

Plussat: "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Miinukset: "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."

Plussat: "Unfortunately..."
Miinukset: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."

Plussat: "it was nice on the plane the guests were professional"
Miinukset: "before boarding the officials lacked professionalism"

Miinukset: "15 hours flight no WiFi...!!!!!! Last minute flight time change was sent via email..!!!! Almost 1 hour delay after boarding..!!!"

Plussat: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Miinukset: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."

Miinukset: "I had a business class ticket, when I wanted to order the food they said it is finished! and that was the only vegetarian meal in the menu."

Miinukset: "I was Told the flight form Doha back to Houston was over booked so I had to get re-routed through another city. For a $6,600 business class ticket this is very bad form."

Plussat: "First flight was okay"
Miinukset: "My return flight then follow on with Qatar airways to Baghdad was cancelled and they didnt tell me that on my first leg i could have stayed longer as i was re directed to a later flight making my total layover 18hrs in Doha i rather have stayed in Philippines that extra 8 hrs"

Miinukset: "I was sitting on seat no 15J. Head phone socket was not working. i cant charge my cell phone. It was 14hrs flight. It was very difficult for me to pass the time."

Miinukset: "is it true that Qatar treats the passengers coming to US differently than the passengers going out of US. I noticed that the crew was giving menu cards for dinner when coming back to US. Food quality is very ad, quantity is small also. same story with snacks. they don't offer enough food overall. The crew should be trained better for int'l passengers."

Plussat: "The flight service was great. We had a slight delay on the way back to Doha from Heathrow but they made up for it by getting us through security faster so I didn't miss my flight to Tokyo. Overall the timing was excellent and I got home without having to fork out any extra money."
Miinukset: "Song selections"

Plussat: "Very friendly flight staff."

Plussat: "On Time good service"
Miinukset: "Serving alcohol on board"

Miinukset: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight."

Plussat: "Everything"

Miinukset: "Again the menu wasnt good. Also as the plane was smaller the economy was a little claustrophobic"

Miinukset: "I got the last meal. For dessert I was given a hard roll, no cheese, no packaged water, no feta salad. I was bumped and stepped on by the crew with no apology. Food i did get was barely eatable."

Plussat: "On time, comfortable, decent food"

Miinukset: "Touch screens are hardly touch sensitive..you may need to replace the screens.."

Miinukset: "Not sufficient food, less quantity or quality of food, cramped seat, there was a big guy sitting next to me, unable to even rest my hand"

Plussat: "Boarding was a breeze, which I tend to find as a standard here in the US no matter what airline. The inflight entertainment was the best part of an otherwise grueling flight. Pilots did of course get us safely to out destinations which we were thankful for."
Miinukset: "I knew going into this flight that it was going to be a Mid East meal selection, the flavors are not typically what I eat.. With that being said it just didn't agree with my stomach (That's all I will say as it could get graphic.) It would be nice if the airline offered you options to purchase from an inflight menu so that you're able to cater to your tastes or body issues. I found that during my 26+ hour journey after all travel was said and done I wasn't able to really eat anything. :( Lesson learned, I will definitely plan ahead. Comfort on a 15 hour flight and then on a 5 hour flight were pretty standard for flying coach.. You're not going to sleep well even if you take Z Quill or any other sleep aid unless you have the money to fork out for business/first class. Saving grace is the blankets that were provided. Our flights on the return to the states however where not as enjoyable. Qatar security confiscates water even if it is unsealed at that gate and the airline did not provide near enough to help keep passengers hydrated. Again the food was not a hit for us. Matters where made even worse that both my boyfriend and I both ended up with sensitive tummies during our stay in Sri Lanka.. We literally could only eat the rolls that were offered with the meals. Again would be nice if we had the option to buy, which we did ask about. Long story short, I believe we would not fly Qatar again."

Miinukset: "Flight was very crowded. Completely overbooked. No space in seating. Food was completely terrible."

Plussat: "Great service from cabin crew, good food and good flight overall"

Plussat: "Comfort"

Plussat: "Excellent"

Plussat: "Boarding was good"
Miinukset: "Peanuts !! Ban them please"

Plussat: "Crew is friendly, flight was smooth and timely."
Miinukset: "Why doesn’t economy class have a passenger lounge for passengers with really long layovers? I had a 15 hour layover and nothing to tide me over during that time. Ridiculous. Every half decent airline out there caters to all classes of passengers. This is an extremely elitist airline. Will definitely try to avoid"

Plussat: "Like the cabin crew... comfortable seat in the business class"

Plussat: "The crew was up during the whole trip, offering refreshments and taking a really good care of all passengers"
Miinukset: "n/a"

Plussat: "Amenities - ear plugs and basic things are good. Dint see this in other flights till now in economy. Good movies collection."
Miinukset: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"

Plussat: "the entertainment options"
Miinukset: "The crew, instead of the usual isle by isle service kept the food trolly at the service station and bought back trays to passengers. This doesn’t have a clear logic to it, but the worst part was, was that they forgot where they were and I had to use my call button for a meal. People were skipped over and they mixed things up. Shockingly disappointing decline in Emirates service standard."

Plussat: "My flight left on time and from the moment I was greeted upon entering the A380 Airbus, I knew I was in for something very special. As prepared for departure, blankets and pillows were distributed amongst the passengers. Once in flight, dinner and in the morning, breakfast. And, throughout the night, the flight attendants attended to passenger requests for beverages and snacks. The plane was clean and, maybe I need to compliment my fellow passengers also, for the washrooms were clean and well maintained. We arrived on time and the trip seemed rather short with the entertainment of movies, news and inflight updates. Thanks again Emerates...you have brought back flying to it's original objective to give service and a safe means of travel. See you soon. Philip Dorn"

Miinukset: "Services must be improved as far as hospitality is. Concern"

Plussat: "Got upgraded to Business!"
Miinukset: "Nothing really, crew was professional"

Plussat: "Food and entertainment"
Miinukset: "Some customers were allowed to drink to excess. Staff lacked the discipline to say no. Cabin staff showed clear bias to some customers. They chose to chat with passengers and neglected their duties. Little clusters of drinkers gathered in non seat areas away from their seats causing noise. Staff did not challenge this. Female staff too busy giggling with drunk men"

Plussat: "Services"
Miinukset: "Departure time ruins the whole night"

Miinukset: "No food for vegetarian"

Plussat: "Staff was excellent. Food good. Great choice of movies."
Miinukset: "Bigger and more comfortable seats."

Miinukset: "seats should be roomier for such a long flight"

Miinukset: "I requested the waiter(Asian) to serve me a non-egg breakfast if there were any remaining. He curtly told me that if I had not pre-booked the non-egg breakfast he could not provide me. Few minutes later I made the same request to another waitress and she quickly provided me the non-egg breakfast."

Plussat: "Pretty mjuch ebverything except.."
Miinukset: "My boarding pass for second leg was not given in Colombo but in Dubai.. by then I didn't get an aisle seat."

Plussat: "The entertainment systems is good a lot of choices."
Miinukset: "The toilet are so dirty, nobody cleaning them for the entire trip that's more than 15hours, unacceptable for the price they charged."

Plussat: "Excellent service"

Plussat: "The staff is super friendly and professional."
Miinukset: "I paid for an assigned window seat (18K) at the front of the plane. However when I arrived to my seat I was told that there is a handicap person in my room and I can't sit there and was offered a seat in the back of the plane. Yes of course I understand and wouldn't want to move a handicap person to get to my seat but at the same time I believe the seat assignment fee which I paid in advance should be refunded."

Plussat: "Entertainment"
Miinukset: "Boarding was not organized Crew forget to return to you with your drinks The seats are NOT comfortable"

Plussat: "We love Emarites Airlines Service"
Miinukset: "When boardiing at Dubai entry used one gate with steps this was a minor inconvenience wth the friendly helpful assistance of the flight attendants."

Plussat: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Miinukset: "can't find anything to complain with"

Plussat: "The food was much better than on the Board of BKK-Dubai, as well the kindness of the crew."

Plussat: "Everything was terrible"

Plussat: "Everything is perfect."

Plussat: "Emirates is an excellent airlines. Excellent service, comfortable seats, great food, etc., etc."
Miinukset: "Too many crying babies."

Miinukset: "The service in business class was extremely poor. There was 1 male flight attendant who was extremely rude and refused to help when there were problems with the entertainment center. Several of the monitors/remote controls were not working. The lay out in the business class prevents you from getting up and out to go to the restroom when the person next to you is lying down and sleeping. The seats recline in a way that are not comfortable. The feet are still downwards. Overall, this plane's business class was not worth the money. I expect much more from Emirates."

Miinukset: "Flights are always good but back office staff is always careless not to bother any complaints or never solved any complaints they do not care of customer bcoz they have business thier is no other airline right now but in future may be they loose customer like me"

Miinukset: "Can you enforce the team NOT to throw the luggage to keep on the belt(s) as you guys don't have to."

Miinukset: "They cancelled the flight I want to have my money back"

Plussat: "The movie selection is always good."
Miinukset: "The crew on this flight were rude which came as a shock to myself as I usually have a great experience flying with Emirates. I wish that was the case this time."

Plussat: "The upgraded me to Business Class, an unique experience."

Plussat: "Everything was great. Crews were nice and helpful. Flight was early which was very helpful. Our luggage # was displayed on our screen efficiently."

Miinukset: "I arrived only 10 minutes late to the initial check-in (even though many other carriers do not close the flight as early at Entebbe) after not being told the close time. I was then charged $600 to reschedule for the next day. I was very displeased with these policies especially after I checked in online and arrived with plenty of time to board the flight (one hour ahead of time)."

Miinukset: "Again the same indifferent attitude by cabin crew towards student gustes and particularly females. I was sick on the fligt despite informing crew no care was taken. I lost one of my check inn bag airline is indifferent. No help or compensation."

Plussat: "ALL seats were super comfortable, the LCD screens were like suer HD! Crew was warm and everything was just perfect!"
Miinukset: "Crew didnt know about baggage transfer procedures from Emirates to JetBlue (Dubai - Boston _ pittsburgh). Knowing this shall ensure 100% customer satisfaction."

Plussat: "Hospitality"

Plussat: "Great food. Decent comfort but only because the plane was pretty empty. Crew was great but they kept disappearing. People need to sleep, sure, but I felt a little abandoned at times. Good selection for movies and tv."
Miinukset: "Boston Logan airport was a mess. There were at least 15 people working at the gate, fooling around. Meanwhile we were all sitting there waiting and waiting and waiting to board. It was a bit rude."

Plussat: "The service I received in coach felt like first class on other airlines. I enjoyed the variety of beverages and food choices provided on the flight."

Plussat: "Ten hours into my flight from Dubai to Seattle on February 24, 2016, I became very ill, from food I had eaten the day before. I went to the back of the plane in search of a place to lie down. The crew was very attentive, making a bed for me, getting my feet elevated, checking in with doctors, and providing me with appropriate fluids and medication. I was eventually moved to first class for the remainder of the flight where I was able to get some much needed rest. A lead crew member named Marco was the most involved with my care and was genuinely concerned with my well-being. I was very grateful for everyone that helped out, but most especially I was grateful for Marco. The crew waiting for me when we landed was so amazing and attentive, I felt that I was in very good hands. Overall I was very impressed Emirates. This was my first experience with the airline but will certainly not be my last."
Miinukset: "My only complaint is the distribution of water on all my Emirates flights. Whenever I requested water I received a very small serving, leaving me to ration my water intake. And the opportunities to receive water were limited."

Plussat: "Aisle seat makes Emirates Economy 10-across 3-4-3 layout more bearable than if in middle seat (especially avoid seats E & F unless you are thin + narrowbodied). Vegetarian Oriental meal was great, unlike on Chicago to Dubai flight. But stick with Asian vegetarian to get extra cheese + crackers, sauces, dressing."
Miinukset: "Gate entry + boarding process started too late, so we were stuck in a long, slow line. It got worse when 2 passengers' documents had complications, because Emirates staff did not ask them to step aside and wait for the rest of us to go first. Seriously limited overhead-bin space turned out to be another irritating problem resulting from this high-density, 10-across 777 Economy configuration. And staff forgot to give all of us the correct immigration forms for India, creating further headaches for us after deplaning."

Plussat: "A380 is so quiet and smooth. Nice to be up the front of the plane, albeit on the lower floor in economy."

Plussat: "Food"
Miinukset: "Bumping plus the conditions of the bathroom"

Plussat: "The service."

Plussat: "Excellent entertainment, food and services."

Plussat: "Good"
Miinukset: "Good"

Plussat: "The entertainment was very good which is really needed on such a lengthy flight. The food from Bangkok to Dubai was very good."

Plussat: "Spacious seats even on economy class, excellent enetrtainment service."
Miinukset: "Only breakfast was served, which was terrible quality."

Miinukset: "Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began"

Plussat: "Everything Fromt the crew and service. To checking in and deplaning was awesome"

Plussat: "Easy boarding. Using a smaller Dadh 8 on this flight meant we had a lovely view of Alps."
Miinukset: "Poor announcements."

Plussat: "all good."
Miinukset: "austrian airlines female flight attendants have to wear ALL red. it seems a bit much."

Plussat: "The personal service, the meals and the accommodations - wonderful!"
Miinukset: "Nothing"

Miinukset: "Food is appauling!"

Plussat: "thanks for the trip. all the way was fast and comfortable)"

Plussat: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Miinukset: "See previous comments"

Plussat: "Very orderly fashion onto boarding"
Miinukset: "My suitcase got destroyed"

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "I would suggest to make up some how for my lost as I had other problems derived from missing my United Airlines but so far every body has been very understanding. For example selling me a new ticket at a special price or with some benefit - I WILL NEED TO FLY TO VIENNA AND KIEV AGAIN WITHIN 6 MONTHS - otherwise; I doubt I would ever buy a Austrian plane ticket again. I AM FLYING ON POLISH AIRLINES RIGHT NOW OCT 25TH."
Miinukset: "When I try to make the change of itinerary on Austrian Airlines on the selling web page, they told me to contact the Austrian Airlines, so I did. The Austrian Airlines lady who told me that I would just lose my tickets and that I could not even pay a penalty to avoid such thing, was very VERY RUDE!! As the Austrian Airlines did not offer me an option but losing my plane ticket,"

Plussat: "The crew was extremely professional. Smiling and confident in their jobs. (The complimentary wine didn’t hurt either!)"

Plussat: "easy boarding"
Miinukset: "bad seating. you previously provided a comfort kit but discontinued it."

Miinukset: "I was at the back of the plane with the constant cold air breeze, it was impossible to avoid!. I caught heavy cold and still recovering!"

Plussat: "The plane was comfortable and clean. Internet was offered"
Miinukset: "The Internet didn't work. Although boarding was good the person making the announcements needs to know she should speak up."

Miinukset: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"

Plussat: "Flight delayed"

Miinukset: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"

Plussat: "Well, at least they didn't overbook it like the horror the connector to LAX was"
Miinukset: "Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle."

Miinukset: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"

Miinukset: "The departing time is quite bad 4:20 in the morning"

Miinukset: "My flight was cancelled! ended up flying to Athens the next day"

Plussat: "All flight members were servicing very pleasantly"
Miinukset: "Nothing"

Plussat: "The flight attendants were beautiful"

Plussat: "Very nice crew, great entertainment options"
Miinukset: "Flight was delayed by 2hours (but we did catch up 1 hour so good job!)"

Miinukset: "Crew was not friendly. Attended more to German speaking passengers and were out right rude to those who spoke no German and little English"

Plussat: "The flight attendants were very friendly and spoke English well. Loved the food and the service"

Plussat: "The crew was nice and the entertainment was okay."
Miinukset: "It was impossible to make a seat reservation--impossible. When I asked Air Canada they said contact Austrian Airlines. When I asked them they said get in touch with United. Then I was told I could book a seat 24 hours in advance. When I got email I couldn't--said I had to do it at the gate. When I got to the gate I was told I had a seat in the middle of the plane. Not true I was at the back of the plane. Just awful"

Plussat: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Miinukset: "I have no negative comments about this flight. Everything went well."

Plussat: "The seats were comfortable and the crew attentive. The movie selection was excellent and the entertainment system was excellent. The food was typical for what you get on transatlantic flights in economy."
Miinukset: "At the gate the boarding processes was very slow because there was only a single person checking the passports and the boarding passes of all passengers. Surprisingly, this airline also could not provide a plastic bag for our checked in child seat, which is standard on other airlines."

Miinukset: "Been traveling with Auystrian for a while now and so far so good, I'm very satisfied"

Plussat: "Clean aircraft, nice crew, efficient boarding, small airport (Varna)"

Plussat: "Flight was cancelled. Had to wait in the airport with kids."

Miinukset: "We finally had to resort to twitter to do our check-in which was only for the second part of the journey."

Miinukset: "I had no notification about luggage fee in airport upon registration."

Plussat: "Everything"

Plussat: "There was plenty of legroom in economy. The flight attendants were so pleasant and we saw them a lot cause they kept serving us food. Smooth flights and great service."
Miinukset: "I had an overnight layover( I didn't realize it when I booked the flight.) At the airport, the sofas were comfy, but it was so cold that I could not sleep. The flight went so quickly that it didn't seem line it was nine hours."

Plussat: "Airplane was clean. We traveled safe."
Miinukset: "They ran out of food options by the time they got to us. The arm rest didn't work. It was broken. No solutions were found to resolve the problem."

Plussat: "Short and easy. Good food, fine service and drinks are plenty."
Miinukset: "Seats not to comfortable. Boarding was a mess because they let families with children together with business class passenger and this creates confusing at the gate. There's no entertainment really...but I guess that's not important for such a short time."

Plussat: "movie selection was good. sound was surprisingly good too. crew was efficient and friendly enough."
Miinukset: "my seat wouldn't stay back. pretty annoying on a red eye."

Plussat: "Flight wasn't overcrowded Attendants were very nice Entertainment system was very good (new screens with easy interface, broad selection of movies and TV shows)"
Miinukset: "Food and beverages could have been a bit more frequent. One lunch and a small sandwich over a 9 hour flight, I felt hungry at some point"

Plussat: "Friendly staff"

Plussat: "It was the first flight with Austrian. A great service, food, on-time departures. Next trip i'll look for Austrian flight"

Plussat: "Israelis are out of control and I am one so I can say this. Austrian let people board with multiple luggage taking all overhead leaving no space for others. O non tell Aviv flights this does not happen"

Plussat: "The Austrian Airlines on-board crews are in general extremely courteous and attentive. This was no exception"

Plussat: "Seating spaciousness"
Miinukset: "Entertainment ( I enter this in this space because you did not offer a "not applicable" category. On short flight there is no entertainment offered)"

Plussat: "Very pleasant and helpful crew food was good"
Miinukset: "It was very cold on the plane"

Plussat: "Timely boarding, enough legroom space, good entertainment system, usb charger, good food, good and quick service."
Miinukset: "There is nothing special if you talk about this journey from a global level. All good but not excellent."

Plussat: "Everything was good - organization, website, staff & relatively new plane."

Plussat: "All"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "On time and friendly crew"
Miinukset: "Boarding needs improvement"

Miinukset: "The flight was cancelled and had to be rerouted on United Airlines."

Plussat: "Crew was good"
Miinukset: "Food"

Plussat: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Miinukset: "Less legroom, storage space, bad food, few movie options."

Plussat: "Good comfortable seat with extra leg room. Pleasant crew."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Nice crew pilot food and beverage"
Miinukset: "No wifi"

Miinukset: "old screens and entertainment system leg room to small"

Plussat: "Landing"
Miinukset: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Plussat: "Crew was very friendly. Nice that wine was served without charge."
Miinukset: "Announcements from the cockpit were hard to hear. Food has been better in past."

Plussat: "Employees were very friendly"
Miinukset: "The seats were very small"

Plussat: "The service"
Miinukset: "The seats"

Plussat: "The crew was efficient. Flight left on time. Food and wine served."
Miinukset: "No entertainment."

Plussat: "kLM staff was great."

Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Plussat: "Everything excellent. Comfortable seats in business."

Plussat: "The boarding was easy and you didn't have to wait inline for that long"
Miinukset: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."

Miinukset: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Plussat: "Able to fly direct to ansterdam"
Miinukset: "Have to lay over on the way back. More expensive than other airlines."

Plussat: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Miinukset: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."

Plussat: "Pleasant flight"

Plussat: "Flight crew; legroom even in cheap seats."
Miinukset: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"

Plussat: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Miinukset: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Miinukset: "They stole my money"

Miinukset: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."

Plussat: "good service"

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."

Plussat: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Miinukset: "Nothing to improve"

Plussat: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Miinukset: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Plussat: "Flight attendants tried their best given what they had to work with."
Miinukset: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."

Plussat: "Boarding was very efficient."
Miinukset: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."

Plussat: "Very good flight, excellent service and good food."

Plussat: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Miinukset: "55 minute delay was not welcome."

Plussat: "leg room economy compared to KLM"
Miinukset: "full flight, no upgrade possible"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "Flight was quick, professional, friendly."

Plussat: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"

Miinukset: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."

Plussat: "On time."
Miinukset: "Claiming that the plane was completely full (which it wasn't), They forced just about everyone to check there carry ons. When we got on board, there was plenty of overhead space. Supposedly, we should've have been allowed a carryon and a personal item."

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "New plane, new seats, new entertainment system. All very goo to great. The dinner was above average in terms of taste but the breakfast was pretty ordinary."
Miinukset: "Breakfast food wasn't very good."

Plussat: "I can't even count the number of times I have flown KLM in the last 4 years. They are my airline of choice when I fly back and forth from the U.S. thru Amsterdam to Nairobi. This last flight I boarded and then 90 very exuberant girls from London board in all the rows in front of me. I was concerned it was going to be a less than restful flight. Just the opposite. As always the KLM crew took extra ordinary care of all of use. The service was wonderful and I scooted off the flight ahead of the girls to make my very short connection. The crew is what always make the experience delightful! Thank you again KLM."
Miinukset: "It would be so nice if the arm rests came up all the way. When you have empty space on your row it would be nice to move the arm rests all the way and stretch out. Also there were not as many New Release Movies to choose from as usual, it seemed."

Plussat: "The refurbishments of the 777 aircrafts has definately improved the experience. Passengers were given full liberty to the entertainment unit. The one thing that gives that niche to the flight experience are the crew - I must say I have had 8 flights in the past 6 weeks but the crew of this holland airlines have been great on all klm flights. Please keep up the good work - your attitude is everything!"

Plussat: "cheap(?)"
Miinukset: "everything - absolutely no frills"

Plussat: "Crew is very polite and professional. The uniform is beautiful and pleasant and freshly pressed!"
Miinukset: "Economy comfort seats are very narrow and the shape of the back-support is horribly uncomfortable. The ergonomy concept is faulty in several ways: the plug for the headphone is in the inside of the armrest, the flimsy remote control is also hidden there and your thigh is covering it. The screen is horrible. Movie selection is very limited."

Plussat: "Uudet elokuvat."
Miinukset: "Ei wifiä."

Miinukset: "Ei wifiä."

Miinukset: "Tegel airport was horrible as it was very confusing. Two flights next to each other at the gates created a swarm of people. Confusing line ups at the checkout counter."