Austin Heights Bed & Breakfast

Location was excellent. Room was comfortable and very clean. Kiakoura was lovely and we thoroughly enjoyed our visit there.

The property is up for sale and our impression was that the owners are emotional disengaged from the business. Would benefit from a folder containing emergency information eg local pharmacy, GP, emergency services, earthquake procedures. There may have been one but we didn’t locate it, neither were we introduced to it. There were no toiletries available. We always take our own but if you went expecting them, as stated on the booking form . . . . If you’re upstairs it’s a struggle with luggage. We were charged a credit card fee twice but we didn’t pay using a credit card at all. We had no reply to an email query re this charge and no resolution over the phone so the issue was settled via Booking.com and the charge was refunded. The first fee was automatically included so check what you’re being charged before you complete your booking. Poor cooked breakfast. Vegetarian couple staying when we were there advised to remove bacon from pre prepared meal! Not offered any alternative eg boiled eggs when they declined to do so. The whole experience, although pleasant, we felt was overpriced, slightly regimented and isn’t one we’d wish to repeat.