Thavorn Beach Village Resort & Spa Phuket

Rude front desk

Worse experience ever the front desk lost our reservations refused to listen to me speak and shouted over me the whole time “your credit card declined cancelled your room reservations you call Expedia “. Expedia called and the hotel lied told them they found reservation then turned around and charged us more then double the price for the room not beach front as requested either. We had no choice because it was late and raining out plus we were with our 5 children. The location is on the beach but only easily accessible if in a beach front cottage. Tons of mosquitoes and the staff was rude. I think this place is scandalous so stay away.

They only care about making a buck off you stay away!

Probably the beach view, gardens and pools.

Poor cleanliness of room (antz all through the villa, mold all over the bathroom tiles and sand in our bed sheets?), lack of staff assistance (tried to stick us into a 'sea-view' bungalow until my finance told the manager where to go- the only view we had at that stage was the back of another villa. 20 minutes later another villa became available...) and paying for internet useage. The Vibe of the resort is very poor and do not drink the milk (we watched staff stand around and talk, allowing the cats to lap milk from the outside tables saucers).