The Swiss Residence

Continental Breakfast was great. Location is very good. Bed was very comfortable.

As per booking it was said there was a balcony with the room. But we were given with no balcony room. no other room was available.

THE view from the restaurant ,it is very clean on overall, Receptionist accompanied to the room and explain all the room functionality , and elevator, floors etc

I have done the booking in advance (two months ) however room was not ready due to high occupancy on the previous day , this is understand I had wait for about 45 Minutes , The receptionist came and apologies for the delay this is good , However as in the service industry it is much better she should have offer a coffee or tea during that period , because I have travel from Colombo , Cup of tea much not cost you , this is impotent with Foreign gusts ,in similar situation as we are in Hospitality business, Though I have request baloney room , I did not get however receptionist offers that it can be given in the evening , which was hassle for me to change, therefore my expectation was not met, water pressure fluctuation needs attention THE B fast location change due to Banquet Functions , needs to informed the customers in advance , by displaying a board, too many switches , it needs to have one master switch ,and others lights should be limited to maximum of from 3 switches on the each bed side, One ceiling light needs to shifted to above the coffee/tea area ,