Grand Villa hotel

The location is good.

The staffs are rude and no one else the manager speak / understand english. The room was not clean and there was a spider comb which i complained several time but was never cleaned. The toilet condition is very bad. The manager said that this is a old property and hence we can not do anything. No willingness to make the customer happy. The Breakfast is not good either as staffs are not friendly and not much options. The bread and Porridge finished much earlier than 9 and they don't top up. The wi-fi connection is very poor and no safe box is provided in the room. The picture on the website is trick photography as the hotel is no where near to the pictures. They can ask you to check out at midnight if you complain for anything..That's how they do the business. There are lots of spider in the room and reply from the reception is that as the property on the hill, it is normal. There was a hole in the cushion and they didn't bother to change.

- Friendly staff, though couldn’t speak English almost at all;

- Pictures of the room posted on booking.com have nothing to do with real rooms; - Mould in the bathroom; - Toilet looks terrible, take a look at the picture; - Breakfast was horrible, I would hardly call that as a”breakfast”. They served some beverage tasted as coffee, boiled eggs, variety of “chinese style” pastry stuffed with sweet meat, and tasteless rice porridge as a cherry on the top; - The hotel premises in general look like they haven’t been refreshed for ages;

Nothing at all its bot what it appears in the pics.

The room was filthy dirty n stuffy