Hotel Elan

Hotel is old for what I paid. Breakfast was terrible and no choice. My one egg was rotten

The overall experience with the hotel was ok because the room was comfortable, it was really easy to get around, lots of shops nearby, easy to find food.

There were two huge minuses about this hotel. First: I ordered transfer. The hotel didn't pick us up. We waited around at the airport and tried to find the driver or call the hotel, all in vain, for an hour more. As a result, we had to pay more for the airport taxi + wasted time. We arrived at 2 a.m. Obviously, wanted to go to bed asap, that is why the transfer was so important. My transfer was confirmed by the hotel twice - a week before and a day before!!!! The receptionist had absolutely no idea about it!!!!!! She couldn't even understand what was wrong at first. Then she started showing me my FIRST e-mail to the hotel where there was still no information about the transfer (because I sent 3 more and thery were CONFIRMED). Second, she started saying (in extremely bad English) something about that "because we had to check-in the previous day now they don't have a room we had booked". Again, we arrived at 2 a.m. (reached the hotel by 4 a.m.) That's EXACTLY why I had booked a PREVIOUS night - to be able to check-in at this time and go to bed asap!!!!! I had messaged the hotel about the check-in time and they said yes. They still let us check in but the problem is that the staff had no idea, and they gave us a room where people SMOKED before. A clean room with a very comfortable bed but STINKY as hell, especially for the first night. I checked the info about the hotel and they mentioned no smoking in the rooms several times. Totally unacceptable! Spoiled our mood a lot on the first night. Overall, if you don't have this kind of problems everything was good. Also, it is very annoying that if you miss breakfast which finishes at 10 a.m. it is impossible even to get a cup of coffee from them. Like, impossible! Kitchen's closed and no chance to get or buy a coffee! It's very annoying. A cup of coffee is easy to make, especially providing that it is not the cheapest place in the city.