Belmond Mount Nelson Hotel

Loved it all

Nothing

Superb friendly service

Nothing really

The staff at the Mount Nelson are brilliant , really professional. They were really helpful trying to find my suitcase that had been lost at Joburg airport. We stayed 5 days here and were upgraded from a superior room to a garden suite- wonderful. The grounds are really lovely and the terraces overlooking the gardens are great. I highly recommend staying here if you are going to Cape Town.

I loved the unique style and atmosphere the Belmond Mount Nelson. The various paths in the hotel was intriguing, the art work, the ship models all provided for a unique experience. The reception staff were extremely helpful. I also liked the location (not to far from Table Mountain nor that far from the Waterfront) but not walking distance.

the in-room food services was not of high quality and had to return food once. I was also unable to request for a late check out and seems everyone were being told the same story.. that next guest has asked for an early check in. I understand if this happens for 1,2 people but not for almost all 6-10 rooms that were booked individually by our colleagues and guests.