Mövenpick Resort & Spa Karon Beach Phuket

Siisti hotelli, hyvät uima-altaat ja harrastus mahdollisuudet.

Iso osa tarjoilijoista ylimielisiä. Huoneet myydään täysin soveltumattomasti. 4hengen perheelle oli vain 2 sänkyä. Ilman mahdollisuutta lisäsänkyihin. Tulisi tehdä selväksi varatessa.

People at the front desk was a bit rude. Our room was not ready and they did not even offer us a courtesy room to change our clothes. We had to change at the lobby’s toilet with all of our stuff open in the floor. Additionally they told us to come back again to the front desk in “1 or 2” hours to check whether our room Was ready or not, when under my point of view they should have asked me for my cell number and call me as soon as my room was ready. Not the best first impression and definitely not the kind of service that you would expect from a 5* star hotel. Also we experienced various problems with the deposit of my credit cards and I had to go back to my room to find my wallet and pay. I felt like they we could not do anything unless it was already paid (I had to pay my stay upfront!)... like they believed that we were going to run away without paying or something... not the best feeling when you are trying to relax and you just want to enjoy your time!.