Katra hotellia

Plussat: Location is good

Miinukset: Badly maintained rooms and they don’t change the sheets regularly either. They charge 3 star rates but are really like a regular Paharganj property

Plussat: Nothing

Miinukset: Staff at front office having 3rd class attitude. Rooms were not cleaned. Bed sheets were having smell. Room offered was below the category booked. Staff was not ready to chnage the room and nor interested to clean.

Plussat: Nice clean property, spacious rooms and good manager.

Miinukset: Staff was moderately trained though warm in general. Bathroom toiletries were below par.

Plussat: Location

Miinukset: Rude staff

Plussat: Excellent location. Cleanliness Excellent and polite staffs.

Plussat: Comfortable n coozy

Miinukset: Reachable

Plussat: Staff

Miinukset: Area

Plussat: Housekeeping and front desk staff need proper training. Rooms were filthy. The front desk staff not courteous.

Miinukset: As written above.

Plussat: It just accepted full payment via booking, my booking via booking.com was confirmed when reach the hotel staff told it cancel, they did not confirm earlier when reach with family got shock, they told to make fresh payments as 900 per day, they would not provide any compliment, I was to force to take some other hotels, the next day I booked it through make my trip, room was given on 4th floor, same breakfast was made each day no change, room provide was half complete, room services was given when ask

Miinukset: Nothing is that we would like, just waste of money, any thing cost is 10times their original cost

Miinukset: Food quality is not so good otherwise everything is prefect

Plussat: they have charged too much for early entry and also provided rooms at 3rd floor. And one of the room for not having trible beds. Bathroom was not function properly. Specially Gyser and Toilet.

Plussat: The location was perfect,the mode of transportation was excellent. The behavior of manaqger nd the staff was really good. Roomwas clean and all facility was there.wifi, breakfast. All over awesome experience.Even the payment was not done the manager provided me the room with my family and asked to pay later, really appreciate this

Plussat: The hotel offers great value for money. It’s close to the market and the registration center as well as various restaurants. The food at the hotel itself was also good. The staff was very friendly and helpful. Our room was upgraded to deluxe and was very clean, especially compared to our previous hotels. It was calm and had a beautiful view of the mountain. The manager is guest-oriented and friendly. He extended our stay for an hour as we had a business call. Also, he arranged a masseuse and a taxi to our next destination in Patnitop. The driver (Sanjay) was the best we ever had in India! He drove responsibly and carefully and when we were stuck in a traffic jam he investigated the reason and found the best possible way to continue our journey. We felt at all times safe and in good hands - not the typical experience with drivers in the mountains. The car was also new and spotlessly clean. Thanks for this very good experience, which contributed to a happy vacation :)

Plussat: Staff is really hospitable.property is quite clean.Food is also good.

Plussat: They provide 6’by6’ beds for three persons and they hav no space for 3rd bed they charge for three when providing facilities for two how can you cheat in a place of worship and pilgrimage I feel cheated I strongly disapprove this hotel

Miinukset: Accommodation

Plussat: Room sizes are good

Miinukset: Cleaning

Plussat: Friendly staff and location of property

Miinukset: Room service and Restaurant service was below acceptable standards

Plussat: Great staff, very helpful.

Miinukset: Clean and large rooms.

Plussat: It was ok

Miinukset: The water could be hotter. It was pretty luke warm

Plussat: Early Check in support

Miinukset: The taste of Upma

Plussat: It was passable

Miinukset: Did not accept cards, can understand the reason but should have been informed beforehand. Towels were poor state. Had to pay for ride to the Yatra start which is free in most hotels. Most annoying was a 11 AM checkout reminder call.

Plussat: Location is good and property is reasonable.

Miinukset: Cold attitude of staff at reception

Plussat: The hotel was nice and the staff was pretty helpful.

Miinukset: The AC broke and started dripping in the night which was quite inconvienient but the staff was very helpful and gave another room. The bathrooms could've been cleaner and the overall polishing of the furniture could be nicer. Also more facilities would be nice.

Plussat: nothing

Miinukset: We find rat inside the hotel room , damaged my cloths , I will upload video as well as photo of rat and cloth on social Medea.

Plussat: Breakfast was good and location is also an advantage. Its was overall a good experience all together with family.

Plussat: Good locality

Miinukset: Wifi must need more speed

Plussat: Hotel location is very good and scenic. Hotel restaurant food was good and restaurant employees were very courteous and polite. Night shift receptionist was very well grommed, professional , courteous and helpful in nature. Property Manager Mr Sharma is also very helpful and knowledgeable

Miinukset: Day shift receptionist short in height decently built along with moustache guy(Not the fat guy) was very unprofessional on couple of ocassion. 1) He kept on asking for cab money again and again even before the Patnitop trip started. I have stayed many in so many national and international hotels but never experienced such bad behavior. Stay polices are not clearly defined and this led to many disconnects 2) Heater was not working on one of the days. This caused lot of inconvenience to my family due to extreme chilly weather 3) Sufficient towels were not provided inspire of repeated reminders 4) Again the same person on the day of checkout I requested him to arrange drop cab for Katra railway station, initially he denied and wasted lot of time. I kept on telling him I was informed about the same by the property manager somehow he agreed later on but that caused lot of delay and i almost missed my train to Mumbai.

Plussat: Over all the Hotel has full filled my expectations. Staff are very polite and cooperative. Lenin on bed is not to my expectation.

Miinukset: I have already given my last point.

Plussat: Breakfast was excellent in taste...only the thing i like

Miinukset: staaff behaviour

Plussat: Good for Family and children. 24 hr facilities. Nice food good staff,

Plussat: Pathetic hotel

Miinukset: Everything

Miinukset: hotel is amazing staff is just on toes working to deliver their best. courtesy pick up and drop to banganaga is really helpful. highly recomended hotel.

Plussat: The staff & all of them right from door to house keeping to the kitchen everybody 7 star performer

Miinukset: Infrastructure which is quiet old & needs a lot to be done but as a customer if I return will be back only because of serving staff who are mind blowing caring & attentive

Plussat: Location

Miinukset: Bath rooms, room service

Plussat: Staff were very helpful, they offer complementary pickup and drop to baan-ganga

Plussat: Did not have any breakfast. The were courteous to have a complimentary drop and pick up services till Shrine main causeway, but lacked coordination on travel arrangements. They missed to communicate the guest on whom to call for pickup.

Plussat: I stayed in Maharaja Inn with family and it was indeed an pleasant experience for me and my family. I'm impressed with their hospitality. Though, it was a short trip but they made sure that our experience remains positive - - Maharaja Inn Check-in and check-out timings are 12.30 to 12 noon. Many hotels which I searched over internet has check-in and check-out policy of 2pm-12 noon. Whereas, Maharaja Inn allowed us to check-in around 11.15 which was 45 minutes earlier than check-in time without uttering a single word. - Complimentary cab service from Hotel to Katra and Katra to Hotel was the best service which hotel provided to us. Cab was available to pick us in morning 5AM without any delay. - As prepaid mobile services are not available in J&K region, hotel staff provided us SIM at just 100 rupees to make sure that we can call without having any issues. - We requested for milk for kid and hotel staff provided best quality milk at very really reasonable rate. Just to give you an example how different their integrity from other hotels; We tried milk from the best branded restaurant like Sagar Ratna for which they charged us INR 52/- for 2 cups (208/pr liter) but milk was smelling and kid didn't drink it. - For one member, we had ID proof in the form of soft-copy which hotel staff accepted upon request. - Hotel and Rooms were very neat and clean. I was surprised to see that they are maintain ing decorum like 7-star hotels. - Triple sharing room was best fit for 3 adults and 1-kid. - Almirah was provided to keep our clothes and belongings safe. - Cab service from Hotel to Railway station was available at just INR 200. - Hotel staff was courteous and well-dressed. Every request was handled in the reasonable time. - They have tie-up with many e-commerce sites and did great job in retaining their brand value. I would like to thank you Maharaja Inn for their hospitality and services. Thank you!

Miinukset: There was NOTHING to dislike.

Plussat: Good breakfast, responsive staff, clean hotel.

Plussat: Staff was good and friendly. Room service and food was good. Location is also very promising and convenient.

Miinukset: Rooms were average. Was expecting pretty much better.

Plussat: Rooms are clean and staff good /co-operative and very helpful. The drop/pick up to from bhawan were extremely helpful

Plussat: We went for the Yatra to Vaishno Devi Maa. I could see Maa Abode from my room, I could do my meditation, sitting outside on the balcony.

Miinukset: This my second time there. This time there was no helicopter services.

Plussat: Nice location and good staff

Plussat: Cleanliness could be better. Otherwise an average place.

Miinukset: Turned out more expensive through booking.com. The going rate was 2500+tax. Feel cheated. Overpriced for what i paid.

Plussat: Food was good..and location..that's all I liked

Miinukset: Nice location,good staff but when I reached they said they had given me upgrade.but room facilities were not even those what have mentioned while booking..like no bedsheet on mattress.. mattress was not comfortable.. toiletries was not there.. bathroom tap was leaking..etc..I guess they give room which are going to maintenance who book online app..as apps provide u best rates..

Plussat: Everything was fine...the comfort inside the room was excellent that was due to the cleanliness maintained in the spacious room as well as the bathroom.a view of the holy mountain through the window of our room enhanced our satisfaction.it was indeed an excellent stay after a long walk to the holy Vaishnoo Devi temple.

Miinukset: Nothing

Plussat: Everything and the location of hotel is very good

Miinukset: Nothing

Plussat: Facilities of parking and Atm within hotel premises garden for doing yoga and movement central hall is spacious all staff is descent curtious behavioural attentive

Miinukset: We stayed in hotel for two days 10-12 July location is super prime management and subordinate staff was cooperative &behaviour was descent gedger and rooms airconditioner were not working properly old room furniture and senetory items tap toilet seat wash basin etc should be replaced by new designed and modern looking items as per ranking of hotel

Plussat: It was not as shown in photos not good value for money

Plussat: I did not experience even an iota of discomfort during my stay. Our train arrived early and without any hassles, I was provided with an early check-in. Got a garden facing room on 3rd floor, which was extremely cozy. Ordered various food items from their room service. They were all tasty, hygienic and reasonably priced. Staff was courteous as well. Property is hardly 5 mins walking distance from niharika bhawan. All in all, a great value for money package.

Miinukset: nothing

Plussat: Location

Miinukset: Cleanliness of rest room

Plussat: Nothing to like.

Miinukset: The worst hotel ever I have visited, including staff, facility, cleaning, service.. even they did not honor the package given by you. Dinner was included in package but they refused and were ready to fight.

Plussat: Helpful staff who guide you over and above their duty

Plussat: You guys have killed your image in my eyes atleast. Has anyone ever verified this hotel by actually going there. I am an owner of Airbnbs around India. This kind of listing never gets listed in Airbnb. Remove this listing and refund the money.

Miinukset: Everything.

Plussat: The only positive about the property is it's location, it's near to katra station and also to banganga check post ( the starting point for vaishno devi trek).

Miinukset: The property isn't worth the money,the staff lack professionalism. The hotel is not well maintained,it's full of dust. At first we got a room where the AC was not working,the flush knob in the bathroom was broken. The room was not like the one shown online.after complaining we got a slightly better room. Then there's the problem of constant power cut,the AC doesn't work in case of power cuts.

Miinukset: room was not as per the photos shown on website

Plussat: Not at all worth what they are charging. Not at all recommadable.

Plussat: we have reached at 6 in the morning. and as per my request, the friendly staff allowed us early check-in without any hindrances.

Miinukset: Hot water not available

Plussat: The location of the hotel is very good 2 min walking distance from the bus stand and 10 mins from katra station. We found 2 ATM s also in the hotel parking which is very good. Cleanliness is also very good.

Miinukset: What I didn't like is the deal we got, I booked my room from booking.com 3 days ago before my journey and the website confirmed my booking as well, but when we reached to the hotel The reception manager said that he didn't received the booking details and gave us the normal room which we didn't found value for money, as the hotel has many more rooms to give but they gave us the normal room which I didn't liked. All over the stay was good except the room compared to the price.

Plussat: Location and view ok

Miinukset: Service, cleanness, etc.

Plussat: Balcony view

Miinukset: Room Service (cleaning) Food Intercom not working

Plussat: view from property

Plussat: Location is good...

Miinukset: Rooms are not maintained... Bedding were not cleaned.. TV was not working.. No tea maker in room... Dirty windows and washroom... Windows were broken and opened

Plussat: Location and view from the back door

Miinukset: Everything. Locks of rooms were not working, bathroom taps leaking, staff was very unresponsive and rude. No taxi pick up from station was provided despite of having taxi service tie up, we were willing to pay for the same as it was raining very heavily when we reached. Though after we reached the hotel, they misguided us that palkis have to be booked beforehand, so we gave the hotel taxi (charged 300/- of course) , we went to the palki booking only to find out we dont have to book in advance. The restaurant was absoulutely disgusting.