Simena Sun Club

We had a very bad experience. We have been travelling to Turkey on holidays for the last 20 years, and have never faced this. We were given a room that had absolutely rancid smell. It was apparent to us that staff knew the room was unsuitable once we complained. They tried to avoid us, but the smell was so bad, that we could not have possibly stayed in the room - it was impossible to stay there for 5 minutes, let alone overnight. We were told that there are no other rooms available, and given a garage type of room with no windows to stay overnight, as we had nowhere to go. We did enjoy the beach trying to look on the bright side of things, and the food was good. I think the reason of bad service was overcrowding, and the property in need of urgent renovation. The rooms are quite run down (the toilet was broken). The rooms look nothing like those on the pictures (unfortunately)

As I said , I love Turkey, the hospitality, and the service. However, this time, it was awful. The staff clearly new that the room was unsuitable when they checked us in. They were not nice, and not helpful. I called Booking . com in the morning, and in fairness, the staff member I spoke to was nice and helpful. We were refunded for the remaining nights and left the place. I was assured that the first night will be reimbursed to me by Booking.com, but when I called them after my return home to UK, I was told that there are no notes on the system about the refund for the first night! I was appalled. No one took the complaint about the state of the room, or state of this property seriously. I wish I had taken photos, but we were too tired after a long travel, too hot, bothered, and upset!