Kiova hotellit lähellä Besarabsky Market

Plussat: The staff

Miinukset: nothing

Plussat: Rooms are stunning, Internet signals, beds, quite.

Miinukset: Location is not that good to walk around. You would always need a taxi. Also, there was no bank office which would make it more convenient for guests. ATM gives only 2000 uah, there is only one machine there. Bar drinks are very expensive higher than what other 5 star hotels charge. Lobby is not good. Small and no working bar services. You must go to second floor for that !

Plussat: Location

Plussat: i had a smoking room

Miinukset: been persistently awaken by the staff because of the mistake they made. paid for 2 nights, they couldn't find it in their system, after waking me early - admitted a mistake at the desk. my minibar was empty for the whole stay

Plussat: Staff was unbelievably great

Miinukset: No minibar in room Room view: highway))

Plussat: Very good bwd/room

Miinukset: A little noise from the window facing the river

Plussat: It is a beautiful hotel, but the customer service is very much lacking.

Miinukset: Customer service.

Plussat: It was our honeymoon suite and when we called to ask about earlier check in because we needed to bring our clothes for the ceremony. The woman in the reservation department after hearing that it is day of our marriage arranged decorations in our room. Also we liked the door-man, who is welcoming guests.

Plussat: The hotel has great amenities, nice location, very good breakfast, and overall luxurious experience

Miinukset: It's my second stay in this hotel, and also having experience for the second time their "gold floor" that gives you access to extra services. Sadly my problem started in the night when I was woken up at 5:30 am by one of the neighbors knocking on the next door and yelling extremely loud "open the door". It seems that they started a party with loud music, lots of women yelling and singing that kept on going until 7 am. Even though I have informed the front desk, nothing really changed, moreover, I could hear the room service coming in with extra drinks. Just disappointing for such a high standard hotel and especially when staying in one of the best rooms on their top floor. After explaining this again during their check out they apologized and offered us a late checkout or if we prefer, an earlier check-in during our next visit (?? very weird). You have a great hotel, but your customer service really lacks quality, you need to understand that all your customers are equally important and if I call 3 times during the night you should somehow solve it.

Plussat: Everything was so amazing! Didn't expect they to speak English, or to be polite as everybody says about Ukrainian people, but I'm surprised how friendly, sweet, helpful and nice they were! Gave me a room update, late check out. Were always helping with everything, even the door man to the house Keeping were wonderful, the bed is so comfy that you don't wanna go anywhere else lol, I have spent 6 nights in there and didn't use the facilities, swimming pool and spa cos the bed was incredibly good and I always wanted to get back to the hotel just to lay down lol. Really recommend this place

Miinukset: In my last meal, my wild rice came with a strand of hair. I didn't complain to them because they are so nice, but I would give a tip about wear a type of cap when is delivering the food, but maybe was the kitchen, as the hair was really mixed on the rice.

Plussat: If you spoiled with good service and you don’t have time to experiment then only this hotel for you . Wonderful spa , room fabulous, food delicious and friendly people . And bed it fabulous!! What it very important for many people. All the best

Plussat: Only location

Miinukset: Basic hotel, the value paid is much more than what it worth's ...

Plussat: The hotel lobby bar and restaurants were very nice and luxurious. The room appointments however were only average.

Miinukset: Door staff were not friendly at all. Acted as if they were doing you a favor. Front desk and bellmen were good however. Hotel Is large and not so personal butt he public areas were very nice

Plussat: Everthing

Miinukset: Nothing

Plussat: The facilities were very luxurious. Personnel spoke English. Hotel is managed very well.

Miinukset: Room very spacious, fitness center impressive. Offered a price with or without breakfast and fitness as well. That's a great option. The restaurant (Japanese) was very good.

Plussat: Facilities, food, and staff are excellent.

Miinukset: Uncensored adult film previews on TV, and strip club in the hotel, make it a bit inappropriate for a family vacation.

Plussat: The staff went above and beyond

Miinukset: some strange clientele

Miinukset: Beautiful facilities and a great location! I wanted for nothing and the staff was great. Definitely would recommend executive suite. Great stay I'm looking to go back soon.

Plussat: Great locations, spacious rooms.

Plussat: The hotel is central , close to Khreshatik. There is free high speed WiFi , Slippers, good mini bar, good branded shower gel and shampoo. The room is clean on most points and the room cleaning lady’s doing their service very good. The Lobby is hotel is designed beautiful and worth a shot here. GM and Desk Service doing their job very Good and know who are they welcoming. Great job here.

Miinukset: Few notes for the hotel: The prices for any service in this hotel is extreme high. Pillows which you get in most 5 star hotels for free, you pay here up to 150€ for the pillow. Minibar, Room Service prices are overpriced compare to other 5 star hotels. !!! Room is not close to 5 star hotel !!! The bed is old, the design , Carpet are outdated. On most 5 star hotels , the person on door shows the face of the hotel, they will open the door for you and welcome you. Here it is not the case. The guy just stand around and not doing anything. The room have only 1 champagne and 1 standard glass for 2 guests. In normal case this this should be 2 glasses of every kind. The hotel offers a limo service with great Mercedes cars, for some reason the hotel let the driver sit all day in the car, he is forced to run the car engine all day long as it is cold outside.

Plussat: Smooth hotel experience.

Plussat: Clean nice staff 24 hour bar nice room amenities

Miinukset: Room was old Soviet style furniture typical of this

Plussat: Everything amazing

Plussat: Good place

Miinukset: No included the breakfast

Plussat: Location, Staff and design of the room made for a perfect stay after an 18 hour flight from the US. Staff were both friendly and helpful. The Man at the desk pointed us to the New Years Eve Celebration. Room was spacious, quiet and very comfortable. Kiev was -12 C, and there was always plenty of hot water. The bathroom was floor heated which was a nice amenity in winter. Very well priced. Location is central to most attractions. Metro is only 150 meters away.

Miinukset: No complaints

Plussat: The facility is amazing, the staff polite and welcoming

Miinukset: the only problem there was in the room was the particularly bad water pressure which was in the really beautiful shower

Plussat: Excellent location, clean and friendly staff!

Plussat: Good location, clean, quite large apartment. Got a free upgrade, very nice.

Miinukset: Breakfast not worth the money, many better places around, and less expensive.

Plussat: The breakfast was wonderful unfortunately I gained a lot of weight which now I have to work off. And the location was perfect for someone who likes to walk and explore all the local sites. There are restaurants, parks, historic sites and all kinds of amenities nearby.

Plussat: Friendly staff.

Miinukset: No hot water in the bathroom. The water is tepid, to say the least. Kids could not take showers.

Plussat: Good breakfast selection. Room nice and quiet.

Miinukset: I dont like the payment process. At check in they make you pay for two things. City taxes separately, which is an actual payment. Then the room etc, but this is not a payment it is just a hold with a significant added load (huge) for any extras you might use (e.g mini bar). Then at check out, have to go through the payment process again , when the hotel "release" the holding payment allegedly. Why simply not pay for room properly at check in? Then nothing to do at check out unless extras used. I heard another customer complaining they had already paid but probably not in this scenario. It is so painful at (vast majority - not just radisson) of hotels to check in and out when should be a 60 second process. All detail has already been provided at booking stage. Just give me the key after showing who I am! And stealing passport information is also unnecessary ...particularly of my partner who is not paying. It is not right to act as "big brother" to track peoples movements. Sort out these unnecessary time consuming and customer unfriendly processes!

Plussat: Good quality of a chain hotel. Friendly and professional personnel. We'll-equipped room. Modern interior design. Can see St. Sophia's church tower from some rooms.

Miinukset: The bathroom's interior is a bit old, the bathtub sink and glass had minor defects. Air conditioner wasn't working even when the window was closed and was turning on when the window was opened (seems like it should be vice versa). It wasn't clear what's free in the mini-bar and what's not (turned out, the items in the list were not free, all others - not listed anywhere - were free).

Miinukset: The hotel is dirty amd they dont change towels at all not comforters !! Nor bed sheets in 4 nights eveb if you give clear sign to change . Still nothing

Plussat: Really nice and clean place, polite staff with good English, close to metro and shops. Nice view from top floors, warm during winter, modern decoration, fridge in the room, tv with many channels, recommend to everyone.

Miinukset: city tax not included in the price.

Plussat: Hyvä hotelli. Suosittelen

Plussat: Good filling breakfast. Selection of options. Has local options as-well.

Plussat: Erinomainen, monipuolinen aamiainen

Miinukset: Liian kova musiikki aamiasravintolassa

Plussat: Location is good and the hotel staff is very courteous.

Miinukset: No fridge in the room.

Plussat: The hotel was just what I needed - close to public transport, easy to access, a wholesome breakfast each morning, central to being able to get out and about to tour and sightseeing around the city, close to convenience stores and restaurants. The room was clean, modern and functional with staff very helpful who spoke English as a second language very well. I have not hesitation in recommending this hotel to anyone who needs a good quality, affordly place to stay.

Miinukset: The room is small and there is no fridge/kettle/tea/coffee in the room but given it was a place to sleep and shower, it was fine.

Plussat: It’s clean, good size and comfortable staff. It’s a hotel you can count on and it’s value for money. It’s not luxurious etc, but is a decent hotel with all the necessary items you need and close to everything with Uber.

Plussat: Siistit huoneet, monipuolinen aamiainen, mukava sänky, kivoja ravintoloita kävelyetäisyydellä, lähellä rautatieasemaa

Miinukset: Hieman kaukana nähtävyyksistä ja varsinaisesta keskustasta, mutta metrolla nekin hyvin saavutettavissa

Plussat: Clean modern room with great location and view of the city.

Miinukset: Nothing