Madison Manor Boutique Hotel

The location of this venue was exceptional as it overlooked the bay. The rooms were spacious and clean and the beds were comfortable. The bathroom was spacious like the bedroom and clean with plenty of towels. Leonard who works mostly in the restaurant was a pleasure to meet. Though the breakfast had a limited cold selection the hot breakfast was good and served by Leonard who could not do enough to help and make us feel welcome. Raven on reception was also helpful and provided us with information about the amenities in the area.

There were areas that we (as a group) felt let this hotel down. We had driven from Cape Town and arrived at about 7pm we decided to eat at the restaurant. We ordered drinks including white wine that was served warm and though there were efforts to rectify this, it was surprising that this was not attended to in the first place. Whilst we could have overlooked this, it was our food taking over an hour and 20 mins to arrive that unfortunately let itself down. There were only a few tables being served so it was not that busy. But the fact that we had to raise it spoke volumes about the attention to detail that this was acceptable service! We ate out after this and though we raised this later there was no desire to address it. We had booked 6 nights but we decided that we would leave a day earlier and return to Cape Town where our stay in our final resort was perfect! The other points that we also felt let this hotel down were, that we had to ask for water to be provided to our rooms as there was none in the fridge and had to remind staff twice. We had asked for one of the sinks in the bathroom to be attended too as it was blocked this was not attended too. The water pressure in the shower was low which could have been because the hotel is quite high up above the town but this is a note for other travellers particularly if you like a full pressured shower! On one of the days two people in our group tried to get some rest but there was a lot of noise with building work outside rooms in the courtyard but residents were not informed that this would be occurring. Though it was advertised as providing wellbeing there did not appear to be any on offer or was ever alluded too when we arrived, so not sure but worth checking on before you book particularly if this is something you want. There is a pool but it is small but functional. Having stayed in other resorts in SA this faired average. The attention to detail is what let it down unfortuantely.