Haadtien Beach Resort

Beautiful place, we absolutely loved the beach, pool and room. Also the breakfast was good. Great service to the pier/ sairee beach every night.

When we checked out, we left our bags at the reception and went for breakfast. They assumed we were going to the pier , so they decided to already send our luggage up there without asking us. However, we weren't going to the pier.. So after breakfast we found out our luggage was gone. They said they would send our luggage to the location we were going to ourselves, but when we got there only 1 bag arrived. We had to get to the pier ourselves to get our second bag, which just stood there without anyone watching it. No service for a 4 star hotel. Prices are high compared to the rest of the island (European standards).

The Burmese staff were courteous, the rooms were decent and clean, the resort was clean, the beach was very beautiful.

Extremely rude and disrespectful guest relations manager. The staff needs severe hospitality training as they really do now know what to do and the food is horrible Arrival: We had called a few days before to check on the hotel pick up the car; they had informed us it was a van but it was an open-air bus. Now normally this wouldn’t have bothered us but it was Songkran- Thai New Year (I’ve lived here a long time and my husband is Thai) so if we would have known this we would have prepared the appropriate clothes and wrapped our luggage. Since we were informed it would be a van we did not. Even the other guests on the bus did not know, many of the guests including our luggage were soaked, my electronics were wet luckily not damaged. The buses had clear plastic roll down sides for rain but the drivers did not think to put them down. Check-in: when we arrived at the resort I felt like I was cattle being herded into and forced into a small reception on a very hot day. The woman who was guest relations and in charge of the reception Eiei (this was the name the staff told me) to take care of us, rather she was extremely rude and again treated is like cattle and little kids. She was trying to explain some information about the hotel shuttle and taxi but all the guests were busy filling in the check-in forms. So she became annoyed that we were not listening to her and trying to speak with the staff about check-in and our rooms. She was angry the staff was not translating in Thai as they were trying to help the guests first and she cannot speak Thai but bragged about how she is bilingual. She then yelled at the Thai staff in front of the guests because they were not translating her information while trying to assist us. She stopped and yelled something along the lines “I will not speak anymore no one is listening and no one can speak English here” well I can my husband who is a doctor can and so can the other foreign guests.