Sensi Paradise Beach Resort

- They upgraded to a better room due to my birthday and let us check out at 10 instead 12 - decent enough food and nice pool to cool of although not very clean - snorkeling near by

Our poor experience is definitely due to the staff, who aren’t warm, personable or curious about you. I think the place is so big, that there aren’t really anyone that has taken ownership over it and has a genuine desire to make your stay here feel special. The resort is overflowing with staff. Still, they get your orders wrong, forget to wrap your leftovers in to take back to your room even though you’ve kindly asked three times, doesn’t clean the pool regularly. I arrived on my birthday, which my boyfriend had made them aware of several days before. They were kind enough to upgrade us, but apart from that we did not get the feeling that we were here to celebrate a special occasion, even though my boyfriend tried his best. Not once did they wish me a happy birthday, it wasn’t even possible to order a small birthday cake for the breakfast table. On the day of our arrival we saw some charming bungalows by the ocean that were vacant. We asked if we perhaps could switch rooms to one of them, they were only 500 baht extra per night than the one we were upgraded to, which we of course were willing to pay. But the receptionist told us that if we wanted one of those room we would have to pay the difference between those and the room we’d originally booked instead of the room they’d upgraded us to, meaning 1.500 baht per night, which just baffled us. They are professional enough to not let your critic go unheard, so when my boyfriend complained about a terrible massage he had had, they scratched it. Still this couldn’t make up for the fact the place lacks of ambiance and warmth. They weren’t even curious to know if we’d enjoyed our stay and had had a good birthday, when we checked out. We’ve had much better treatment at places half the price with facilities the same as here if not better. Frankly, we’re sad that we spent all this money on a place that frustrated us almost from the beginning until the end. For the price you pay you would expect more than the bare minimum.