Mercure Hotel Koblenz

The assessment is in two parts. I could not fault the staff, the accommodation, the excellent breakfast. All of this was first rate.

BUT, we arrived about 6.30pm to be told the hotel was overbooked due to a conference and tour groups. We had no rooms despite having booked and fully paid on January 7th. We were offered two alternatives ( one 20km away). I very very politely and nicely suggested that they put out any 3 attendees because I was not going anywhere else. Felix, to give him his due, found a single room for my son and upgraded us to a lovely room on the 10th floor. You have no idea how difficult that stand was for me because I am a confrontational coward normally. BUT the hotel did accommodate us in the end and it is a very nice hotel.