Hotel Skt. Annæ

There Was No Water

Staff were all very nice in dealing with a poor hotel, facilities, and management. I do not fault the staff for the low quality of our stay.

We did not have the right room, but were moved to a room that resembled the one I booked. In the morning there was no water. No cold water, no hot water - no water. We were told we could shower in another room and given a key. Luckily, the water was restored, but only after hours of waiting. Do not stay here until all the construction is finished.

Noisy

If your room is around the main courtyard, you will hear crashing noises that keep you awake all night.

waiting to hear from you

my flight on SAS 5/21 was cancelled due to Pilots strike so it was impossible for me to honor my res.at Hotel Neptune on 5/22. I called kayak to arrange refund and was assured that this would happen and you would call me back to confirm. As of today I have yet to hear back from you. Please let me know when I can expect to see the refund on my CC. If you need further documentation regarding the flight cancellations and pilots strike I can provide though I would assume you know about it since that is your business. Regards Jimmy Galle