Promenade Hotel Kota Kinabalu

Nothing!! Damn disappointed

Have great expectation on our trip. But found me and my wife not been proper taken care of ! Big toilet , Bath tub non usable , drainage stopper missing! Despite highlighted to to DM on the fist day night time, we found it still not fixed upon returned from our day trip on 2day night! Unbelievable ! While doing our booking, they already new is 2 pax, but the toilet amenities set up is lousy, only given 1 toothbrush, and a bottle of body wash, shampoo, condition and lotion. Feel like been cheated for the price i paid and been given and treated such lousy service and treatment! No one seem take ownership, from House keeping, Duty Manager and GM. How can they check in guest to a problem room?? And i do not see any following up action from DM to GM too! That is upon my complaint on 2night, then the DM upgraded to for their club lounge at L11. But why cant they take a more proactive approach? Will not recommend anyone to stay if they have a choice !

Breakfast and location was good. Near waterfront.

Smell of dried seafood in the lobby area. There is a dried seafood outlet in the lobby. Stinks.

Location was central to ameneties - food and nightlife

Was first checked in to a room with only 1 small window. This is not like the deluxe room that I had booked, and had waited till 3pm for room availability?? Then was given a bigger room but the living room had no windows. Finally after much meeting and discussions with reception (Mr. Daniel was nice about it), was given an acceptable room (deluxe or not, I do not know). The air-conditioning level does not work. So either how or cold?? The toilet was stuck 4 time Day 1 and 3 times Day 2??? Room and facilities "looks tired and worn"