Krabi Pitta House

Sijainti oli keskustassa.

Huone oli pieni ja haisi ummehtuneelle ja kadulta kuului liikenteen ääniä. Ilmastointi oli äänekäs ja sängyt olivat kovat nukkua.

It was a good value for the area, breakfast was simple but filling, the bed was comfortable enough and the AC worked well, plus it wasn't a far bike ride or walk from the town. Mostly the staff was very friendly and helpful and could help you book transfers.

The three reception staff we met were extremely kind and helpful (Gim, Faa and another lady whose name escapes me). The room was cleaned every day when requested and restocked. The cleaning staff were also very kind! Great price, though recommend renting a car from the airport or moto upon arrival to facilitate moving around outside of Krabi.

When we first arrived and learned there was a surcharge associated with paying by card we explained to Gim, the receptionist on duty, that this wasn’t mentioned anywhere in the reservation or listing. She called the manager Wan, who immediately escalated the situation saying that we could cancel our reservation and go elsewhere if we didn’t accept the fee or have cash because that was the policy and they were not going to let us check in without paying. Mind you, all I had said to Wan was that I had the reservation in front of me and didn’t see any mention of fee. There was no request to check in without payment or any sort of aggression on our side. We accepted the fee, which Gim later offered to reimburse, to avoid any issues. Overall the staff are really so lovely but the manager Wan has zero customer service or training in resolving situations rather than escalating them. Shame.