Krasnaya Polyana hotellia

Plussat: Friendly Staff, good and clean rooms, Restaurant good.

Miinukset: The location is a bit inconvenient but neglectable in the total Evaluation/review.

Plussat: The price performance ratio is very good, except the price for the (great) sauna is for individual users not appropriate. The restaurant offers very good food at fair prices and attentive staff. Despite language barriers, one solution each could be found. The guest house is off the main road and it goes up the hill, but it is quiet and can be compensated with a great view. On the last day of my stay, the mountain panorama finally showed up.

Miinukset: Unfortunately, the weather did not show his best side, so that the spacious terrace and other outdoor areas could not be used enough. The view from my room to the backyard of the neighbors was less pleasant.

Plussat: Very kind staff, quiet and huge room, very clean, very comfortable bed, parking just in front of the hotel.

Miinukset: Very minor remarks: no lift, the hotel would need some renovation (but it's spotlessly clean).

Plussat: I was there on my birthday and The hotel located a very good and quiet place, you have your own BBQ in the villa and the staff was very good and polite and ready to help, I think the price can be better but doesn't matter I enjoy there too much, so I will come back again there very soon. Thank you

Plussat: This was the second time I went there, so I like everything there, room clean, big spacious room, positive atmosphere, the very polite and good staff they ready to help you and they are very friendly. I will come again

Miinukset: Everything is so good.

Plussat: Banya and barbecue were very good. All of the staff were very friencly and helpful.

Miinukset: The beds were not as comfortable as I expected.

Plussat: Every thing

Plussat: Not bad !

Miinukset: I wish I could have met more polite and humanity of staff to my problems ! They didn’t check in us, we arrived at the hotel late night ,they said that didn’t have vacancy rooms, so we had to spent one night in another hotel.

Plussat: The staff and breakfast is good

Miinukset: I booked a room with a view on mountains, and I paid for that extra money , but when I arrived they gave me a side view . They told me to wait and they will try to find another room with a center view (as I booked) , I waited till 5 o clock and nothing was done regarding that. For me personally I will not return to this hotel because there are better hotels with better prices there.

Plussat: the personal

Plussat: Location, cleanliness, service

Miinukset: Not sufficient railing (protection for kids) on windows. Our 3 years girl, was very close to falling out of the window of the 3rd floor.

Plussat: Amazing deluxe rooms with river view Tasty and diverse breakfast Helpful staff Fast Wi-Fi Good cocktails at the lobby bar Center location, 3 mins away from ski lifts

Plussat: One of best hotels in the region

Plussat: Spacious nicely decorated rooms In general staff is polite and helpful.

Miinukset: At check in the hotel asks you to sign a permission to collect, process and store your personal data for INDEFINITE time. At check out guests have to wait while the staff checks the room's minibar. Furthermore they somehow checked the wrong room and tried to charge me for something i didn't take. Quality of food at breakfast is mediocre.

Plussat: Very kind staff, mainly the ladies at consierge. Good quality dinner.

Miinukset: Poor service and infrastructure at the beach. There was no own dressing room, toilet, shower. You had to use common facilities.

Plussat: The hotel team was very helpful and kind

Plussat: The location, the cleanliness, overall nice hotel.

Miinukset: We did not have any beverages in our mini-fridge. They were going to charge us but we argued. It was resolved.

Miinukset: No flexibility in checking in or out even if it is charged

Plussat: We stayed at this property for the second time and were this time positively surprised by staff attitude. Facilities were good and clean, indoor pool and sauna always a nice-to-have after daily walks in the mountains. Birthday cake and a bottle of wine in the room waiting upon our arrival was a really nice touch that made our day. Will most likely stay here yet another time next year!

Plussat: Great location and view

Miinukset: Cleaners didn't clean the room properly and they opened the balcony door and kept it open while im out

Plussat: Incredibly clean. Loved the swimming pools and baths. Friendly and helpful staff. Wide restaurant offer.

Plussat: Pools .Kids club.

Miinukset: Very expensive. To use spa you need to pay separately.

Plussat: Great swimming pool, perfect for doing 50m laps.

Miinukset: The staff is friendly but poor English. And only size S for bath robe.

Plussat: The facilities were just incredible. We especially enjoyed the pool. The breakfeast was exceptional as well. Overall, a great time!

Miinukset: *** at the most. Soviet atmosphere.

Plussat: Clean and cozy rooms. Nice block. Tasty breakfast.

Miinukset: Bathrobes for SPA, but no slippers. The desk administrator was awkward, but informative.

Miinukset: The spa is opened only from 9am to 6pm. So, you cannot go to spa after a long day of ski. Unless you book it with extra fees. It was not clear on the website of the hotel.

Plussat: -Lovely charming hotel in “a-cabin-in-the-mountains” style. -Very clean, the cleaning lady deserves a compliment. - SPA - Good breakfast

Miinukset: - Coffee - The bed cover was too small

Plussat: Nice bathroom. Presence of bathrobes in the room.

Plussat: Amazing breakfast, comfortable room and there is a pool! Within walking distance of all resorts and the train station. Minimarket in the same building.

Miinukset: The pool closes too early.

Plussat: The staff were very friendly and helpful, and the room was pleasant and comfortable. Recommended.

Plussat: Every things. Was great.

Miinukset: Very good

Plussat: Rates are good , great location , gym is nice although mostly just cardio machines . Room is not bad

Miinukset: Staff looked tired , poorly managed and under paid perhaps . Breakfast very plain and tasteless . Rooms need a refresh touch here and there .

Plussat: Location location

Miinukset: Staff

Plussat: Kids area

Miinukset: Late check in

Miinukset: Clean good breakfast good location.

Plussat: Location River view Clean Friendly staff Good breakfast

Miinukset: Nothing

Plussat: I asked for river view but I got a normal view

Miinukset: Location, friendly staff, rooms are clean and comfortable

Plussat: Big nicely decorated room with a mountain view. Huge ski room on the ground floor. Breakfast is of decent quality and with with a spectacular view. Massage chairs on the floor (appeared to be unexpectedly cool thing).

Miinukset: Why don't you offer a minibar and room service?

Plussat: Staff was extremely polite and helpful! Room super clean and comfortable! Location can not be better than that! 3 stars for this hotel is not much, should be at least 4!! Thanks for everything!! <3

Miinukset: Nothing to mention! I really enjoyed! <3

Plussat: Good breakfast, cozy big room, easy to access the slope, a lot of restaurants in the area. Ski room with drying for boots in the hotel. If you 'd like to stay only in GORKI Gorod it's perfect. If you prefer Roza Khutor better to stay in the firs level, because it's easier to get from there.

Miinukset: Everything was good, but in the main hole was constant smell from the ski room.

Plussat: Breakfast was great, you can see magnificent mountain sights while eating.

Miinukset: Can't say anything about the hotel, I wish it was not raining when we arrived :-)

Plussat: Offering practically as much comfort as the 4 stars and even on some points 5 stars that are situated at Gorki Gorod +960 (Room comfort and skize, ski room, breakfast, reception, decoration and aspect). All in all excellent price quality ratio and well adapted for skiers.

Miinukset: Difficult to understand how the heating system panel works (already read remarks about it before my journey) although its a very minor issue. And note that there is no radiator where to put ski cloths to dry in the room.

Plussat: All

Miinukset: Nothing

Plussat: Happy to get out of there

Miinukset: we have find out that we are not staying in the hotel but next door building. Building was rather neglected. Room was far too small. Noise insulation was so bad, that in the night I clearly heard next door person snoring. Toilet and bath has been very small, shared by 6 guest, no window and no ventilation. Breakfast was very poor and served in a small, overcrowded dining room. Therefore, we decided to leave just after the first night rather than being there a week. When checking out we have filled in all the required forms to get money back and promised to get it within 10 days. Moreover, we have find out, that we were double charged during the check in. After couple of days, we were asked again to present all the invoices and documentation of the payments yet again, incl. those, we got in the hotel itself. We asked several times to get money back (incl. double charging). Therefore, after 15 days we asked booking.com to intervene. Booking.com was responsive and happy to help. However, after more then a month after leaving the property, they informed us that the hotel is not responding and therefore we will be reimbursed by booking.com directly. One moths after we left the hotel, we are still awaiting to get back some 800 EUR! Needless to say, the holiday was spoiled totally. We are grateful for booking.com helping us, but wondering why this hotel is even listed. We are deeply shocked by the fact, that hotel is simply not returning money neither to us not to booking.com. We have no doubts, if would bokk directly, we would get nothing.

Plussat: Location. Kitchen staff was very accommodating. We got back so late from snow boarding and they accommodated us withno problem. The cook was very nice to us to try and accommodate.

Miinukset: WiFi And pillows are not very good. Staff does not know English. Front desk should know english since it’s a tourist destination.

Plussat: Good lolation, the bus stop is very close. Plus, there is a free shuttle to the slopes. Overall the place is descent.

Miinukset: The hotel wanted to charge us for slippers that were not provided. Extra towels also were not available.

Miinukset: The receptionist wasn’t very friendly

Plussat: SImply perfect stay...and beautiful staff))))

Miinukset: raining first day

Plussat: Beautiful mountain view, swimming pools, spa/massage and good location with possibility to access with public transport from Sochi/Adler.

Miinukset: Room cleaning have to be improved. But it is not a big problem taking into account the price of room.

Plussat: Nice food and spa, you have almost what you need

Miinukset: In all picture of the hotel, was very good But in one week, twcice we was without water on morning

Plussat: Unpaid transfer to Gorki Gorod, Gazprom and Roza Hutor. Open unpaid swimming pool. Good personal.

Plussat: Kids loved the outdoor heated pool with the amazing view and burger bar. We were on a skiing trip so the spa and pool we added bonuses. The shuttle to and from Rosa Khutor (2 times a day) was convenient. There is small shop and ATMs on site along with a couple restaurants. Free water in the hallways so no need to bring your own. Liked the SPA, simple but effective. Finnish, Russian and Turkish saunas. Nice staff. No problems at all. Rented skis on site. Wonderful views and a quick drive to the major sloppes.

Miinukset: There was plenty of food in the cafeteria, but of so-so quality and taste, but it is "all you can eat" so if you are need quantity, they have plenty of food. The SPA needed cleaning, and the rail was loose to the spa pool was loose. Not enough soap dispensers to go around. Hotel is on the top of the hill so getting down to shops/restaurants is difficult, esp. if you have small children. But once down below, plenty of restaurants and shops for snacks and beverages.

Plussat: Nice staff, awesome guy at rent equipement, bowling right in the building, great view from the room! Decent breakfast. Sauna, turkish bath and finnish sauna were a perfect way to relax after skiing!

Miinukset: Cafe was closed due to end of season. Hotel placed on top of hill

Plussat: The value for money was good for this area. The staff was very friendly, welcoming and helpful.

Miinukset: Breakfast could have had better selection of food in general. The room was not cleaned during our stay.