Shangri-La Hotel - Kuala Lumpur

Everything was excellent. Recommend staying in exec rooms with Club lounge access. Staff went out of their way for us and were incredibly helpful and friendly. I would stay here every time I visit KL.

Rooms need some modernising but everything classic and high quality

Just to note the service was exceptional from the moment we stepped in. Our room was also upgraded due to a special occasion, which made our stay even better. This was truly one of the best hotels I stayed in. Being a gym junkie, I very much enjoyed the hotel’s fitness facilities - again one of the best equipped gym I’ve been to whilst on holidays.

I have to say there was very little to dislike; however if I have to be too critical I outline a few points: - Malaysia being a Muslim country, I as a female was completely dismissed by male cleaners, they would say hello to my partner, acknowledge my partner every day, whilst I was rudely ignored. I raised this at the reception - as this type of behaviour is deemed rude in Australia, and unfortunately I am the paying customer.

Our lovely anniversary surprise in our room.

Very beautiful and inspiring garden in the hotel I like the gym, it is really well equipped with excellent new, & clean equipment. The breakfast is very good and delicious. The staff are very friendly.

I face a problem when I needed to buy something but I didn't find a supermarket or grocery around neither in the hotel.

Food

Security

Fabulous Breakfast. Value for money. Great location for shopping and leisure.

There is no welcome drink because i am not member of hotel's loyalty programme.