Shangri-La Hotel Kuala Lumpur

Great value, comfortable and courteous staff

Only if pressed, dining area was crowded with an array of choices!

Fantastic buffet breakfast. The array and selection are of the highest standards. Shuttle service available. Location was great, easy access to the city centre. Amazing wedding ballroom. Very friendly bell boys. Check in staff was good. Good room size. I enjoyed the breakfast the most.

Booked 3 rooms. One room was ready only at 3pm, check in time was meant to be at 2pm, so our guest had to wait it out, not acceptable for a 5 star hotel as it is really an inconvenience after a long flight in. Requested a late check out, obliged only for 1 room although the interconnecting one which we used was not serviced during that time. The request could have been easily accomodated, goes a long way in reflecting hospitality. Front desk team during check-out was not the best. Pool area is small, nothing spectacular. Stayed at Jen Hotel Orchard Gateway - brand flagship under Shangri La- just a week before and was thoroughly impressed with the staff and their pool so perhaps it set the bar too high.

Location and overall facilities is amazing. Location is in the middle were you can go to many places nearby. Amazing staff really. They were smiling at all times and helpful. There was a person called Yousef he was an absolute lovely and professional person. He took my grab plate number in check out to load my luggage there. It was an amazing experience.

Small room not a big issue.

Location

Pool area needs to be brought up to date