Kutchan hotellia

Plussat: Great onsen Small so not too busy during mornings or onsen time

Miinukset: We are a family of four so one bedroom suite is tight. Try to get one connecting room to the one bedroom suite if traveling as a family.

Plussat: Everything!

Miinukset: Price....? Haha

Plussat: This was one of the highlight of our trip in Japan. Absolutely perfect ,breakfast delicious (The best we experienced at the hotels while traveling through Japan ) Great location,Beautiful view of Mt.Yotei.We have tried private onsen,hotel is very well organized and clean. I would like to special Thank to Ms.Chie(I apologize if I didn’t spell your name correctly) She has been a huge help with our issue with the trasnfer. Believe me,If you have an issue with anything try to find her ,she is amazing.

Miinukset: there is nothing We didn’t like at all,I Would just say that if you make a reservation in high peak season for transfer shuttle to/from Sapporo airport make sure you triple check it’s still on... This was just a little issue,But No one’s fault really,Just miscommunication. Ms.Chie saved us lot of $$ as we as family of 5 would need a two cars which is not really cheap.

Plussat: Fantastic breakfast. Van drop off at lifts every 10-15min was excellent.

Miinukset: Grand Hirafu accomodation is expensive but the quality and service was excellent.

Plussat: The location is fantastic for both access to the hill and the Main Street restaurants and shops. The shuttle service to the mountain is all of a 3 min trip but really worthwhile. Certainly recommend the ski hire that is pat of the hotel. Fantastic helpful service and an excellent range of the latest gear.

Plussat: Outstanding customer service from Rike Erdbrink across our entire stay. Rike is an excellent ambassador for the Hyatt brand. Half price happy hour drinks was also great.

Miinukset: Some staff struggled with speaking English, which would help to improve things given that all guests were English speaking. Also suggest that more options for room service be considered, just pizza isn’t enough.

Plussat: Great location with lovely views, clean, modern style, friendly & helpful staff

Miinukset: Onsite hot tub or Onsen would be ideal

Plussat: Cozy and plenty of space, lots of complimentary services with plenty of nice staff. The location of the hotel is absolutely amazing, it is practical!

Plussat: location ok. shuttle was provided regularly eateries within complex were good staff helpful

Miinukset: more regular cleaning as only on 5th day

Plussat: Location Breakfast

Miinukset: No hot spring

Plussat: The appartment was very spacious and had a nice outlook. It was quiet and very well equipped. We found all the staff very friendly and helpful. Having a well equipped kitchen was great and there were washing machines and dryers just down the corridor.

Miinukset: Not much at all.

Plussat: The penthouse probably the Most luxurious room in Hirafu Village !

Plussat: Price You can't beat the value of this hotel. At this price, at this time..it's impossible to match Breakfast It's simple but tasty. Never had a problem having this consecutively for 3 days.. Room It's a nice cosy room. Small but with a very good old looking heater that's extremely useful in the winter.

Miinukset: Staff While some staff are indeed polite, some are less amiable. I understand that spikes are not allowed in the hotel (I didn't see any signs, there might be, given the benefit of doubt). One of the staff sternly told me, no spike allow and walked away. I always thought Japanese to be polite, even in situation that's not so positive. I might be wrong here. Room The ensuite toilet is pretty cold, but I think it's just the room I was given. It's an extension to the building, and the toilet part is towards the outside. And that probably explain the coldness.

Plussat: Great spot. Onsen bath was nice. Excellent breakfast

Miinukset: A smalll chair for sitting would be nice

Plussat: Location, facilities, onsen, service

Miinukset: None

Plussat: Down the street from the slopes. Close to bars, restaurants, etc.

Plussat: Great location, service and facilities. Staff were friendly and very helpful

Plussat: The check in and out are easy, thanks to the the great staff. They are super nice and helpful. I like the the variety of drinks you can buy from their vending machines. And the locker room is so handy for skiers and snowboarders to keep their ewuipment overnight.

Miinukset: Nothing really, except that the washing machines are a little old.

Plussat: 1. The owner was very attentive to our requests. 2. The common areas (Dining area on the first floor, common corridors, lounge on second floor) were very well kept. We especially liked the lounge on the second floor. It offered lots of privacy, had good views of the surrounding buildings, and was very spacious and cosy. Not all Japanese Pensions offer such a space. 3. There is a Lawsons that is within 5 mins of walking distance from the accommodation.

Miinukset: 1. The common area used to store snow sports equipment wasn't a room. Rather, it consisted of 1-2 small corridors of space.

Plussat: Lovely atmosphere and view. Rooms are a good size. The host was very helpful to drop off and pick up from the welcome center.

Miinukset: The wifi was terrible and was not ski in and ski out, even if the snow had been better. It is a long walk to the gondola but the shuttle is available. If I was renting skis again I’d rent from a place that has a valet service which would make it easier . Breakfast did not have a lot of choice given the extra cost.

Plussat: Cute rooms and quite functional. We had a separate entrance as well as 2 bathrooms for the six of us. It was quite nice actually and away from the noise :)

Miinukset: It was difficult getting a taxi early in the morning. Be sure to book well in advance if you need to catch an early train... this was in no fault to the property, just felt the need to advise other travelers :)

Plussat: Nice warm rooms with everything you need. Great breakfast and the host was very welcoming and friendly.

Miinukset: Not as close to the ski lifts as we hoped. Had to catch a (free) shuttle there and back daily, which took a bit of time.

Plussat: We stayed in the 2 bedroom apartment annex which had its own entrance with space for ski storage, perfect for our family of 5. Easy 10min walk into Hirafu village, with restaurants and supermarkets. Shuttle bus to ski lift 100m away.

Miinukset: The eating corner is a bit small for 5 but manageable for cup noodles etc.

Plussat: Cosy and great little kitchenette with full size fridge. Close to supermarket. Spacious bedrooms. Would stay again.

Miinukset: We had trouble finding space to dry all our gear.

Plussat: The owners were very friendly and accommodating. A quick phone call when I arrived at the Hirafu Welcome Center and he came and picked me up within a few minutes. Situated in a quiet neighborhood away from the more built up portions of the main village area. Nice restaurants and a convenience store within a 5 minute walk. Free Shuttle buses to Grand Hirafu and Hanazono pick up about a block away. Hirafu Gondola is about a 15 minute walk (mostly uphill) if you need to get to the slopes early. Definitely was an enjoyable experience.

Miinukset: The door into the ski room is pretty short, so watch your head!

Plussat: Homely feel of the B&B

Plussat: Amazing place which is spacious, comfortable and clean. Love how there are extra heater in case you’d be cold and showers were amazing too! Location was great if you don’t mind walking 5-10min into Hirafu village. A Lawson convenience store was just 3 min walk away! Ohkoshi-San, the owner was Super friendly and helps us with any questions you have very very promptly! He also accommodated our timings for our private transfer to and fro the Hirafu Welcome Centre! Thanks so much for such a wonderful and comfy stay! Will be back again if we return to Niseko! :):)

Miinukset: Nothing really.

Plussat: Location and staff

Miinukset: The staff is very helpful especially Thessa.

Plussat: Location is close to ski area

Miinukset: To carry big laggage with no elevator is very uncomfortable

Plussat: The eco focus and location. Free shuttles to ski area etc

Miinukset: The food. My husband is coeliac and we were assured the ecolodge could accommodate this. On arrival ( no other notice given ) we were told it would be too hard. We had to convince the manager to source gf bread for breakfast at least. We were not told in advance the dinner option that we had chosen was only available to to 1,000 yen and definitely was not gf nor were there any vegetarian options. The walls were very thin between rooms. We could hear telephone calls next door ( caller as well as the receiver of the call ) Coughing and any other noise very clear.

Plussat: Really friendly staff, thought the place was new but apparently 5 yrs old. Snow was fantastic ❄️

Plussat: The staff were excellent and very helpful. The room was comfortable and warm. There was a regular shuttle bus which was fantastic and you can be picked up from Kutchan station if you're arriving by train. Breakfast was great and was included in the price.

Miinukset: Only thing wrong with the room was that our toilet was quite dirty.

Plussat: i broke my wrist while I was in Hirafu. the staff were so supportive, helpful & friendy. i felt like part of an extended family.

Miinukset: i broke my wrist while I was in Hirafu & i had to go home to Australia early so my wrist could be operated on. Even though the reason for leaving early was medical, the management would no refund for the days I did not stay

Miinukset: Bed sheets too rough

Plussat: Breakfast was great, and just what we needed before hitting the slopes. Whilst the lodge is located a little bit away from central Hirafu, the shuttle bus is very convenient.

Plussat: Staff was accommodating, rooms were cleaned every 3 days.

Miinukset: Wifi connection drops out, couldn’t make phone calls to home. Layout of room wasn’t the best, no storage for clothes. No cups in pantry. Kitchen facilities were minimal.

Plussat: Delicious and healthy food made by the host. Very good !

Plussat: We love everything about this comfortable and homey place, breakfast and dinner were delicious and various, night time was fun playing games with other staying guests and the host’s lovely son, transportation was care free, Esashi san picked and drove us to ski spot, station and hot spring place everyday at fixed but reasonably scheduled time. Would definitely stay here again next time we visit Niseko.

Miinukset: None

Plussat: Esashi was the most welcoming host I have ever met! He had a warm home environment and was very helpful to ensure i had a great trip. Drove where he said he was able to take us and had amazing food prepared. Was definitely my favorite place to stay in Hokkaido!

Plussat: Gurigura guesthouse is surrounded by the beautiful, snowy countryside. Down the road from natural hot springs (onsen) which we visited for 600 Yen each night. Traditional breakfast & dinner included. Enjoyed meeting other single female guests from China and Japan.

Miinukset: The dorm bunkbed had a thin futon mattress that made it difficult for me to have a comfortable night’s sleep. Upon arriving on Christmas Eve, I wanted to visit my cousin at 7pm but was told no one leaves the guesthouse at night. They told me to be sure to return by 10pm. I found they had a strict schedule for everything. If you’re okay with a regimented daily life, then this is the place for you.

Plussat: -good price including two yummy and delicious meal -hostel owner and his family is so nice, can arrange all the things you need or want to do (including tours, transport, lift pass, rental... etc) with discount -tea time after dinner, can play with his son and learn some Japanese culture

Miinukset: -For those who don't like a regular timetable, please don't choose here -For those who want a night ski/snowboard time, please don't choose here -remote area

Plussat: Big breakfast spread, ski valet, big gift shop w great selection , great n reasonable foot massage place, onsen, friendly staff, coffee shop inside open long hours , convenient location.

Miinukset: None

Plussat: On piste location. Diverse breakfast. Close to everything.

Plussat: Stayed in the junior suite which whilst expensive suited us really well and you simply have to pay for that location. The breakfast is great value at $2100 yen pp. The onsen facility is superb.

Miinukset: Not much but the Breakfast finishes at 9am which leaves you a bit rushed if you want to laze around a bit.

Plussat: The property was a great location. The layout of floors is kind of wonky. There’s only two floors of rooms and the rest is retail and misc . Rooms were very nice although there was no chairs in the room just one stool

Plussat: Very close to the ski lifts, rental place, snow school, and to the shuttle bus to and from airport.

Miinukset: They charge per person per night, not for the room. You get an extra tax, per person, per day you stay for the Onsen, even if you don't use it and this is not included in the quoted fee for your room. Ate at Slalom (restaurant) once and it was the worst food I've in Japan and it was severely over priced for something that tasted like it came out a can and another meal that came out half cold. Rooms are just standard, nothing flash or particularly comfy so for what you pay (especially during snow season) it's not worth it at all. Will not stay here again.

Plussat: Location is great

Plussat: The location is great. A real ski in n out with the Ace Quad lift at the door step. Good locker room with a great onsen. A large Swimming pool that we didn’t use. My daughter was injured during skiing and the receptionist kindly arranged for a transfer to the bus centre. That was very thoughtful and greatly appreciated It didn’t get a 10 score because the hotel is really very dated and old

Plussat: Proximity to the slopes and great breakfast

Plussat: Location is perfect. Dot base rental station is located right at the opposite site. Welcome center is also nearby and made us very easy to transfer to Niseko Villages, Kutchan, and Sapporo. The breakfast is also not bad.

Miinukset: Some facility looks a bit old. We feel the overall price for the facility is still a bit high. Would suggest to have some redecorations. This time we booked 5 twin rooms and 1 of them with 3 beds. It's a bit too small to fit 3 people in the room. 2 is perfect.

Plussat: The house is clean, comfortable and offer pick up service The facilities in the house is very good I was enjoy staying there

Miinukset: Not located near minimart, but the property offer a shutter bus service which is acceptable.

Plussat: The staff was very professional and friendly. Our luggage for directly transferred from the airport and they received it while we were out for lunch. The staff was even helpful to carry the luggage including 4 snow boards to the villa as well.

Plussat: How convenient it is to go to the main town and the shuttle stops at ideal location. Service was great. Resort was really clean.

Miinukset: Pillows could be softer and fluffier.

Plussat: Nice chalets in a quite location. Good size and good facilities. Generally a good place to stay with friends. A little far from the main town, but it's manageable. If we return, we would hire a car to make live easier.

Miinukset: Arranged a coach transfer, but had to call the chalet to meet them in the town centre. There is a shuttle bus to and from the town, but the timing is never quite right. One or two times the scheduled bus didn't arrive and had to wait an 30/40 mins till the next one.

Plussat: The onsen was amazing and the house was very spacious!

Miinukset: Nothing

Plussat: we got different house and no what we have booked!

Miinukset: I booked over booking.com in 2018. At that time the website gave option to choose specific house and I booked higher category of premium house, because it looks nice. finally we go very different house. We have spoken to guest service Management (Ms Paula) and received very poor service and NO understanding. Costumer service should be very different I'll guess!

Plussat: staff are very willing to help.

Plussat: The staff at freedom in were fantastic, a wonderful group of young people. Everything worked really well, they were friendly and helpful. Helped organise dinner at local restaurants every night and had an amazing transport system. The lodge is away from busy tourist area (which I think is good), but from walking out the door we were on ski lift within 5 minutes every day as they drop you very close to lift. We are a family of 1 adult and 3 kids - the rooms standard and bathrooms shared - but worked brilliantly for our family. Lodge has cosy family feel and nice lounge area. I do not usually write reviews, however I can not recommend freedom lodge more highly, for our family was great. Also good breakfast and adjacent to a great part of the mountain (Hanazono)

Plussat: The landscape in winter is really beautiful. The staff is outstanding . Tho most of them are new they do their best . So friendly and warm. Manager Jo Lam is like a friend and very helpful. The free shuttle service is neccesary and convenient. I had a corner room so had a great view.

Miinukset: Bidet not working. Pillow is minute and too flat. Room is small .

Plussat: I appreciated the free shuttle to and from the mountain. The hotel is located on the Hanazono side of the mountain but they picked me up even if I was at Grand Hirafu.

Plussat: Very accommodating staff

Plussat: Its secluded but walkable to hanazono resort. Use the free shuttle for grand hirafu snd kutchan area.

Miinukset: Quiet, staff are always available and friendly. They recommend restaurants for dinner. Free shuttle to resorts and kutchan available.

Plussat: The shuttle vans to the ski field, and to and from town allowed mobility to visitors. They also provide services to coordinate rentals of equipment, ski lessons and restaurant bookings. The staff are very friendly and helpful.

Plussat: Staff was really helpful in organising transport around niseko, they made the stay very comfortable and enjoyable

Miinukset: Could upgrade TV in room

Plussat: Onsen in the room with real ski in ski out location. Definitely coming back there again

Miinukset: Nothing it was awesome

Plussat: Just thought the hotel is a bit old and the room ID has nothing to shout about. Upside is the convenient location.

Plussat: good location

Miinukset: price doesn't same as the total price as booking.com, usually it does, but this hotel is not

Plussat: best location. The spring water bath in the room was great!!!!!

Miinukset: The hotel looks a little old in the outside but it was renovated inside.

Plussat: Very great loction next to family lift pass

Plussat: Best location, easy access to slopes with personal locker right next to the exit. Ski rental in situ. Plenty bars, restaurants and stores within walking distance. Personal hot mineral water bath on a room balcony is what you’ll need to recover for après-ski.

Miinukset: You need a better drying room

Plussat: There was a guy in the kitchen not helpful at all and he deliberately didn’t bring me breakfast.

Miinukset: There was a guy in the kitchen not helpful at all and he deliberately didn’t bring me breakfast. Very loud in rooms

Plussat: It feels like your very own shared home. Nice use of shared space downstairs in the bar room, as well as the top living room. A little old fashioned but kept clean and a great affordable price! Staff were friendly and hard working. Breakfast was lovely, they made special vegetarian option for us every day which was very kind.

Miinukset: The heating in the room is with a gas stove which i found gave me a headache after staying in the room too long. However i could air the room out which helped and eventually we used an electric heater they had on site!

Plussat: Great staff, location is super close to the shuttle (runs often), breakfast was superb, everything was clean, great common area. Really charming (little older) inn style lodging with great people to meet and overall a great experience.

Miinukset: The beds are pretty rock hard. After 7 nights my hips were feeling bruised from being a side sleeper.

Plussat: The hotel is great. Staff are very helpful and offer lots of knowledge about the area and will collect you from the bus stop which is a bonus. Communal dining means it is easy to meet other travellers and share info. If you are looking for a hostel-type location this is perfect. Bear in mind the showers are communal which might not be for everyone.

Miinukset: It is not super quiet so maybe take some ear plugs just in case! The beds are a little harder than usual but this didn't bother us!

Plussat: Great breakfast and good host. Comfy common room with space to relax.

Miinukset: Bit of a bus and walk exercise to get to the lifts. Especially if you are in ski boots. Not an issue for younger skiers. Not much of a drying room for clothing.

Plussat: breakfast is excellent, 10 min walk up a short hill to Ace family quad lift at Hiraifu. Friendly staff.

Miinukset: Pick up was missed so we walked. Bathroom a little dated but for the price is good value.

Plussat: Room is clean and comfortable, and Good location

Miinukset: Breakfast/meal request was rejected, probably due to unforseen situation on their kitchen.