Kutchan hotellia

Plussat: Great location. The staff tried very hard to answer our questions, which were in a second language. Good breakfast

Plussat: A cozy boutique hotel in the heart of Niseko. We went during summer so there isn't much crowd. Comfy bed and outdoor onsen is nice. Breakfast is good. As I am travelling with my 5 years old boy, they prepared kids yukata for him to wear.

Plussat: The onsen is free to hotel guests and beautiful - a great experience if you haven’t tried one before! Very close to the slopes with lovely views of the ski mountain.

Miinukset: Restaurants are a little basic, but the food is tasty and service friendly.

Plussat: Very clean and spacious room. Bed was comfortable. Bathroom and toilet were big, modern and clean.

Plussat: WOnderful stafff, in a small hotel in fabulous position.

Miinukset: Dinner choices at night.

Plussat: Room. It is the biggest room I've ever stay during my visit in Hokkaido

Plussat: Breakfast the whole week was excellent and so as the service

Miinukset: Location of the hotel is way off the city.

Plussat: A modern and tasteful designed hotel, good size bedroom, good quality furnitures. Nice tea and coffee provided in the room. Enough hangers to hang clothes in the room, as my clothes were thrown out from dryer by a rude hotel guest.

Miinukset: There is laundry in the hotel. But only two washers and two dryers. Have to q to use it. And the dryer is not user-friendly at all!! Take very long time. A rude hotel guest remove my clothes from the dryer even it is still not done. The up-down window blind in the room is a bit messy, it is too big and you have to either shut it all or leave it. Roll it half way doesnt allow any light in, doesn't serve the purpose. We do half board but the food served is not as pictured. We expect better dinner and more variety at the buffet breakfast but it is not. Disappointed. Facilities in the public onsen are not up to standard... the towel, dryer, lotion are not good quality. You have to pay a fee for a 'so-called' private onsen.

Plussat: Excellent breakfast,very lovely staff,great room,very helpful.

Plussat: Best toilet and shower ever.

Plussat: Location good, accommodation was good, shuttle to the slopes provided, the owner was amazing, pick us up dropped us off at check in and out. He was really nice super informative. For the price cant go wrong.

Miinukset: I'm 5'5" and the ceiling was just a little small during the hallway. Not a big deal at all. In the rooms, ceiling height is better but a little tight in the shower. Still would stay here again and again.

Plussat: It’s clean and cosy. It’s situated close to the shuttle bus as well as the facilities nearby like marts and restaurants.

Plussat: We stayed at 2 places in Niseko. I would highly recommended this place. -Close enough to town. Walking distance to gondola. Free shuttle to gondola from end of the street. - Clean/ enough room -Kitchen has microwave, grill and hot water for cups of noodles - kid friendly (toys) - activity (rock climbing, America style dinning down street) - restaurants across the road - beautiful hosts - great value would stay again.

Plussat: Value for money in Niseko at that time of year. Beds were very comfortable and having a washing machine in the room was a bonus.

Miinukset: Space, but it was a more a Japanese style, a lounge area would have been nice. The WIFI was very poor.

Plussat: Exactly as described. 15 - 20 min walk to the slopes, bus stop nearby takes you to hirafu or hanazono. Good breakfast for the price. Even though the owners speak limited english they do all their best to meet your demands, I had no problems whatsoever.

Miinukset: Nothing

Plussat: The owners were very friendly and accommodating. A quick phone call when I arrived at the Hirafu Welcome Center and he came and picked me up within a few minutes. Situated in a quiet neighborhood away from the more built up portions of the main village area. Nice restaurants and a convenience store within a 5 minute walk. Free Shuttle buses to Grand Hirafu and Hanazono pick up about a block away. Hirafu Gondola is about a 15 minute walk (mostly uphill) if you need to get to the slopes early. Definitely was an enjoyable experience.

Miinukset: The door into the ski room is pretty short, so watch your head!

Plussat: The place was clean and looked just like in the picture. The staff was very accommodating and friendly, they picked us up and dropped us off at the welcome center for free, which was very convenient for us. The place was a walking distance to the bus stop and convenience store. It is also about a 10-15 mins walking distance to the welcome center and ski slopes.

Plussat: Amazing place which is spacious, comfortable and clean. Love how there are extra heater in case you’d be cold and showers were amazing too! Location was great if you don’t mind walking 5-10min into Hirafu village. A Lawson convenience store was just 3 min walk away! Ohkoshi-San, the owner was Super friendly and helps us with any questions you have very very promptly! He also accommodated our timings for our private transfer to and fro the Hirafu Welcome Centre! Thanks so much for such a wonderful and comfy stay! Will be back again if we return to Niseko! :):)

Miinukset: Nothing really.

Plussat: Good rooms, and very clean. Nice kitchen where you would often meet the other people staying there.

Miinukset: It was a bit of a walk to the welcome centre if you didn't catch the bus.

Plussat: The location was fantastic.

Miinukset: Nothing

Plussat: Excellent service from everyone Loved the complimentary shuttle to certain areas given that we arrived off peak season and some transportation options weren’t available Quick response to email inquiries Great breakfast food Modern facilities Great location (near restaurants and bus stop)

Miinukset: None

Plussat: The room is big and comfortable, kitchen, toilet is big. And very thanks you, for the door gift the melon is very sweet.

Plussat: I like everything about it! I want to come back again.

Miinukset: Nothing

Plussat: The location, the apartment layout

Miinukset: The guest room toilet. The water closet was the regular kind. I was expecting a Japanese Toilet, same as the masters toilet but was disappointed. We Asians use the bidet and not finding one was a disappointment. Young children won’t be able to do their business without assistance and this is a big hassle.

Plussat: We had great days in Hirafu with the family. We enjoyed the nature by hiking. Very nice people in the whole hotel. Customer Focus is excellent. Especially we will rember the General Manager Jake, his good advice for activities, the nice conversations and his customer care. Good appartment size, modern facilities in the appartment, excellent breakfast. Thank you!

Plussat: Cleaniness. Spacious. Comfort. Location.

Miinukset: None.

Plussat: Spacious room, suitable for family with kids, great view from the room, wonderful location, gourmet food, and lovely staff.

Miinukset: There was NO AIR CONDITIONER in the room. I can understand that an air conditioning can be considered unnecessary for the summer climate in Hokkaido, BUT it was quite unpleasantly hot and humid in the room. I stayed here at the end of July, and I had to ask a staff to bring a fan for a night as the ventilation was also poor due to the the windows that could not be open widely. Moreover, the BUGS were kept flying into the room even though there were window screen.

Plussat: Staff and the conveniency

Miinukset: room cleaning

Plussat: the place was great, nothing to complaint. the room is big and comfortable for 5 people, elderly friendly. full facilities in the room, different kind of glasses, cooker, toaster, coffee maker etc. big bedroom with 2 bathroom (this is soooo impressive) we felt like home and wish to stay there longer. They provides wasking and drying machine on every floors and fitness on the 2nd floor. The staff was superb. great service minded. Thank you for all the staff specially Yama San to talking good care of us. Best place in Niseko, I would recommend.

Miinukset: nothing

Plussat: Top-notch facilities, clean and spacious rooms.

Miinukset: One of the rooms did not have a window and was a little stuffy.

Plussat: Excellent shuttle service to the ski fields, helpful staff and walking distance from main area

Plussat: Really friendly and helpful staff, great buffet breakfast, really good en-suite bathroom, availability of kitchen and dining room, large boot and ski room, good laundry, good wi-fi, drinks vending machines, good cafe for lunch and dinner, convenience store over the road. Good position in resort, free shuttle bus every 30 minutes, bus stop outside, train station transfers, free car parking.

Miinukset: Nothing , it was all great

Plussat: The Singaporean lady receptionist was very helpful in giving tips on where to dine and which onsen you should go to..

Miinukset: Nothing, all was great!

Plussat: Friendly, helpful staff. Free pickup and drop off at Kutchan station. Decent sized bathroom. Convenience store across the road.

Miinukset: The shared kitchen areas were a bit sad looking (in contrast with the rest of the building) and not the cleanest.

Plussat: it’s very clean

Miinukset: Small room n small shower , but it works well . not much f&b choice .

Plussat: Free pickup service and drop off from the JR station. The management should reward the staff as they always go extra miles to make us feel at home. They always helpful and try to recommend the activities and places that we should try. Love the morning view!

Miinukset: Nothing

Plussat: Comfortable bed

Miinukset: No room for luggage, unstable Wi-Fi connection

Plussat: Very nice staffs and clean room. The breakfast is perfect for starting a new day. 10 mins drive to the town, but lucky there is a 7-11 next to the hotel. Quite convenience to grab some supply in the middle of the night

Plussat: dependable shuttle for the winter time.. small cafe with simple evening meals. 7-11 across the street.. also on the Niseiko public bus route. Two restaurants across the street & ski rental during the winter months. There is a very suitable ski storage room to hang all your gear including boots to dry out during those big snow days. There even is a small waxing bench with an iron - not common to see in Hotels in Japan

Miinukset: Very 'dorm' type experience. Rooms are typical Japanese small .. although clean & neat as a pin. There is good but limited storage within the room. Toilet and shower complete. There is no Sento/ Onsen nearby.

Plussat: Location. clean and friendly. Security was good Pick up and drop off to welcome centre

Miinukset: Self help kitchen needed utensils and crockery

Plussat: Delicious and healthy food made by the host. Very good !

Plussat: We love everything about this comfortable and homey place, breakfast and dinner were delicious and various, night time was fun playing games with other staying guests and the host’s lovely son, transportation was care free, Esashi san picked and drove us to ski spot, station and hot spring place everyday at fixed but reasonably scheduled time. Would definitely stay here again next time we visit Niseko.

Miinukset: None

Plussat: Esashi was the most welcoming host I have ever met! He had a warm home environment and was very helpful to ensure i had a great trip. Drove where he said he was able to take us and had amazing food prepared. Was definitely my favorite place to stay in Hokkaido!

Plussat: -good price including two yummy and delicious meal -hostel owner and his family is so nice, can arrange all the things you need or want to do (including tours, transport, lift pass, rental... etc) with discount -tea time after dinner, can play with his son and learn some Japanese culture

Miinukset: -For those who don't like a regular timetable, please don't choose here -For those who want a night ski/snowboard time, please don't choose here -remote area

Plussat: Comfortable chalet! Everything seems new except the sofa was a bit worn. But that is the least concern.

Miinukset: No direct service to supermarket. Only available to nearest convenience store.

Plussat: Chalets are well equipped and comfortable.

Miinukset: Distance from village is restrictive without personal transport. Shuttle bus only runs once per hour at night this is an issue as you can end up spending a lot of time waiting in the cold. Should run every half hour like it does in the morning. If the shuttle bus ran more frequently in the evenings then distance from village would be less of an issue.

Plussat: Spacious!

Miinukset: Bed can be more comfortable. The bed frame is definitely an obstacle and dangerous as bigger than the mattress. Got hit a few times!

Miinukset: Unable to use the garage, had a hard time clearing snow on our 2 cars due to heavy snow fall overnight.

Plussat: The house is clean, comfortable and offer pick up service The facilities in the house is very good I was enjoy staying there

Miinukset: Not located near minimart, but the property offer a shutter bus service which is acceptable.

Plussat: The staff was very professional and friendly. Our luggage for directly transferred from the airport and they received it while we were out for lunch. The staff was even helpful to carry the luggage including 4 snow boards to the villa as well.

Plussat: Nice house. Very clean. Great staff. One evening, our car was stuck in the snow while avoiding an on coming car along the way as we were leaving the estate for grocery. The staff from MnK that manages the property went out of their way to help us get out. Through out the whole time, they kept their smiles while going out of their way to help us.. Very much appreciated..

Miinukset: Was not able to use the transport provided because it did not stop at Alpen Ridge where we have our ski lessons. Having to bring family of five with all the kids ski equipment to walk from the planned stop at Seicomart and walk to Alpen Ridge was not an option for us.

Plussat: Snow

Miinukset: Far from town

Plussat: Nice chalets in a quite location. Good size and good facilities. Generally a good place to stay with friends. A little far from the main town, but it's manageable. If we return, we would hire a car to make live easier.

Miinukset: Arranged a coach transfer, but had to call the chalet to meet them in the town centre. There is a shuttle bus to and from the town, but the timing is never quite right. One or two times the scheduled bus didn't arrive and had to wait an 30/40 mins till the next one.

Plussat: staff are very willing to help.

Plussat: Ski in and out, perfect location!

Plussat: Location is good, ski in - ski out hotel.

Miinukset: Hotel facilities - boot dryer was non- function when I stayed there. Hope that hotel can ensure all ski facilities are in well conditioned in next season.

Plussat: The location can't get any better! It's literally right at the ski lift. The breakfast also had plenty to choose from.

Miinukset: Overall, the hotel rooms are just outdated and it felt like we were staying in a room straight out of the 70s. BUT, it was very clean.

Plussat: The location is perfect - right across the Hirafu base and welcome center.

Plussat: Breakfast was excellent. Location - Ski in Ski out

Miinukset: We would have preferred 1 King size bed instead of 2 double.

Plussat: The staff were very nice and helpful. They spoke a very good level of English and always greeted with a smile and patience. We really enjoyed using the hotel facilities such as the Onsen, pool and Karaoke room. The hotel is located literally 20 meters from the gear rental and ski lift which was extremely convenient. They also have lockers to store your gear overnight. On our departure date we were unable to get a taxi to the train station so the staff graciously volunteered to drive us down to the train station. They exceeded my expectations.

Miinukset: The hotel had a very unique Japanese vibe to it but is a bit old and lacked the feeling of a five star hotel. Nevertheless this didn’t really bother us as we came to snowboard and not to stay in the rooms.

Plussat: Great location of course. Good onsen, good breakfast (if you stick to the Japanese food). Room as warm or cool as you'd want it. Fridge and safe provided, as well as water.

Miinukset: Staff was not customer friendly and showed little flexibility for a one-hour late check-out request (12 instead of 11) which given the price tag, and the fact that the hotel was nearly empty, should not be a problem.

Plussat: The location was amazing! The ski-in/ski-out perk was our primary reason for choosing this location, and it did not disappoint. The buffet breakfast was wonderful every morning, and it was very easy to get to nearby restaurants and shops. Within the hotel, we visited the onsen every day after coming off the slopes. The staff all spoke English, and were more than happy to help book dinner reservations at restaurants whose staff did not speak English. The store within the hotel is also a lifesaver; you can find all sorts of medical supplies, late night snacks, etc. there.

Miinukset: We went in the late season, so the roads were prone to be a bit icy. We slipped a few times; still, the sidewalks themselves are very well maintained.

Plussat: Great location for skiing. Very convenient transportation from the airport

Plussat: Location and staff was very sweet

Miinukset: We were fooled into thinking the price of our stay was $500 and they hit us with so many hidden costs that it ended up being $900. Would absolutely have been worth $500 for three nights, but was absolutely not worth $900 for three nights. Very shady business practices.

Plussat: Great shuttle service and restaurant recommendations

Plussat: The staff were very attentive to your request and will try to fullfil it.

Miinukset: The shuttle bus arrangement to the hotel from New Chitose Airport. Anyway, as this wasnt part of the hotel core services, I guess it should be ok.

Plussat: The location

Plussat: Location of Inn very near Hanazono. Shuttle from Inn to Hanozono provided which was very convenient. Choice of drop off at Kutchen or Hirafu was another excellent decision.

Plussat: i appreciate the simplicity of the building and the nature of its surrounding. our host was gracious and polite even though it was late evening when we reached the place. the toilet was spacious and the bedroom comes with a nice view of trees and snow.

Plussat: Closeness to the ski lifts. Hanazono 308

Miinukset: Not much really, well organised. Maybe a wider range of breakfast ?

Plussat: Great location with very helpful and accommodating staffs. It is very near to Hanazono ski resort and accessible to Kutchan by Freedom Inn shuttle. Simple, good breakfast. Also love the beautiful snow-glazed view from my room with a cup of hot chocolate.

Miinukset: Room ammenities deserve a bit of update.

Plussat: The hotel is just 10 mins walk from Hanazono 308 Ski lodge. Hotel is very clean and fees like a home. breakfast was amazing and the free pickup and drop to Kutchan station and evening dinner to restaurant made life very easy and enjoyable. Lovely Staff and great stay!!

Miinukset: None

Plussat: We had a wonderful stay at the Freedom Inn. The staff were fantastic and gave excellent service at all times. Nothing was too much trouble and the shuttle service to the ski hub, restaurants, etc. was great and made the whole stay hassle free. We can’t fault anything and hope to be back one day!

Miinukset: Nothing.

Plussat: Staff was really helpful in organising transport around niseko, they made the stay very comfortable and enjoyable

Miinukset: Could upgrade TV in room

Plussat: The onsen in the room overlooking the skifield and proximity to the lifts made up for the sparse furnishings

Miinukset: thought the room cost was quite expensive

Plussat: Great ski in ski out location. Room size was good especially for Japan. I had a room with a private onsen which is really nice but you pay dearly for it.

Miinukset: The buffet dinner is overpriced.

Plussat: Hotel should advise the mountain view for sunrise on 6 floor.

Plussat: Ski storage room opens onto piste and the hotel is only a short walk from many good restaurants and bars. Massage service is very good, available until midnight and not expensive by hotel standards.

Miinukset: The attempt at Western style breakfast was very poor. Dinner buffet is expensive for quality: there are many restaurants nearby serving much better food at lower prices. After two nights the hotel agreed to prepare our bedding with an extra layer of futon but subsequently forgot to do this apart from the first time. Ski rental service is poor - staff do not take into account skiers' weights and damaged kit was provided.

Plussat: Just thought the hotel is a bit old and the room ID has nothing to shout about. Upside is the convenient location.

Plussat: Onsen in the room!! Doorstep skiing

Miinukset: Breakfast could be a bit better, but it was ok for us. Not too heavy.

Plussat: In room onsen was nice, if your brave!

Miinukset: Guests from the maples hotel can see into the onsen. High fee for late check out, staff missed the quotation for late check out by about $100

Plussat: Located next to the lift at the base of Hirafu. In-room onsen. Good sized room with plenty of space. Friendly staff. Breakfast was OK.

Miinukset: Public onsen too busy, and sanitation work did not keep up with the traffic. Ski locker a long way down from the 1st floor of hotel, and the indoor stairs in the locker room down to the run is very narrow and can only allow one-way traffic.

Miinukset: Hotel looked tired. It is ok only if u are looking for an in room onsen in the hirafu town.

Plussat: Ski to Door facilities. Great view great location. Open bath in the room. Outdoor onsen.

Miinukset: Quite expensive and if you pay abit more you can stay at Hilton. But I guess they made up for it with their location.

Plussat: Great location right next to the lifts. The onsens were awesome especially in the room.

Miinukset: Food was really average dinner was awful and very overpriced. Half of the buffet had been eaten and replacements came out ver infrequently