The Springs Resort and Spa at Arenal

Awesome facilities, natural surroundings, kids friendly, great staff, really good food, lots of activities! Can't go wrong with this one!

For some guests it might be far from the touristy La Fortuna town... (this it's actually nicer for me)

A lot of hot springs, we never had to share them with others. Absolutely fantastic staff. Very helpful, always smiley and nice. Family friendly hotel (safe balcony, kids menu, free cribs, play room)

Rain ;) was raining quiet much during our stay but its actually doesn’t matter when you are spending time in hot springs or tubing in a river.

This place was incredible. We really enjoyed our stay. The staff seemed genuinely nice. They were welcoming and friendly, more than any place we've stayed before. That in and of itself was value in our trip. Very relaxing and beautiful. I would say the photos do not do justice to this place, it was much better than I thought it would be.

The zoo wasn't that incredible.

Good breakbast. Room with great view to the Arenal Vulcan, clean and comfortable. Staff is great. Pools are great.

The gym is very well equiped, HOWEVER surprisingly the gym's floor is covered by carpet. therefore it has a mold smell. Please remove it! The breakfast buffet is expensive.

The views of the volcano are incredible! The property has amazing vistas and beautiful pools everywhere. It was one of the nicest places I've ever stayed in terms of location, views, and staff. The rooms were expansive and incredibly clean, the views from the hotel room were unreal, and you could hear howler monkeys every night! The drinks were so yummy and the staff were all so friendly and accommodating. I really enjoyed our stay overall!

For the price, the food was really hit or miss and when it missed it was really bad. Granted, I ordered a pizza, but when you have 6 pizzas on the menu you would think they would be decent. It wasn't even cooked and was frankly inedible. The other food was also mediocre given the price. I wish I had picked up some food in town, but we were a bit stuck at the resort. The excursions were far more expensive if you booked directly with the hotel, and incurred an additional fee not listed in the advertised price, but staff told you about it when you went to book (but at that point you have basically committed). I would recommend booking directly with the tours outside of the resort because it was just too expensive otherwise. The night tour at Club Rio was overcrowded and was not pleasant at all. The guide was lovely and knowledgable, but having around 17 people with many children on a night tour was chaotic and not at all tranquil. Additionally, the tubing excursion at Club Rio was around $50 USD for a 15-minute ride down the river. It was not worth the money. I had a much more pleasant time on excursions outside of the resort. I also wish they would get rid of the straws in every drink and should not let guests leave AC on all day (other hotels had a key card you needed to put in a slot to be able to turn lights and AC on). I thought it was an eco-friendly resort, but perhaps I'm mistaken.

The room was amazing. Staff were friendly and helpful. The spa was also great.

The food was really expensive and bland. Needs significant improvement