Plussat: "The food is delicious, for a short 3 hour flight, unlike other airlines which they only give u snacks like cheeze it or crackers"
Miinukset: "It would be better if there’s a mini screen for movie as well"
Plussat: "Movies and screen"
Miinukset: "Flight delayed. Crew doesn’t speak good English"
Miinukset: "delayed flight management"
Plussat: "The crew was amazing."
Miinukset: "Baby crying very very tight dear space"
Miinukset: "Connecting flight wss unreasonably late and they lied about luggage being loaded onto the flight. One of the bags is completely missing in the system. Waste of time and too much trouble"
Miinukset: "seat cannot recline"
Plussat: "Food, multimedia and the crew"
Plussat: "Once my wife reached the gate, having left me behind at security, Turkish Airlines waited and were patient with us, the last to board the plane. The food and plane and bathrooms were all without any problems."
Miinukset: "We had a 80 minute layover in Frankfurt. Turkish Airlines should make note that this is not sufficient for making a connection. 1. The terminals require extensive walking. Not a problem except for time. 2. Security entering the terminal was seriously understaffed. There were a hundred security personnel, but thousands of passengers. The line stretched for half a mile. 3. Cutting, disorganization, mismanagement, lack of organization, and airport layout all contributed to making this a very stressful hour for us."
Miinukset: "Airport dirty Airport AC was hot seems they want to save money Seats uncomfortable Too many kids crying"
Plussat: "This flight was great. It was a short flight but food was still served. Crew was very nice."
Miinukset: "Boarding was late and no announcement came from anyone."
Plussat: "almost nothing."
Miinukset: "The same food every time and its not high quality - even in Business class. The business class seats are uncomfortable, they don't recline far enough or provide adequate leg and foot support. The breakfast is not good at all and they seem to fry or provide stale croissants and danishes - they are always so hard and difficult to eat."
Plussat: "Nice toiletry bags for all passengers, including economy class."
Miinukset: "They ran out of apple juice and one of the main dishes very early in the flight. This happened on 3 of my 4 Turkish Air flights during this roundtrip. Unlike the flight from JFK to IST, this one did not include lotion and scent in the bathroom."
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "I did nit like anything..."
Miinukset: "I hate kayak.."
Plussat: "Friendly good service"
Miinukset: "Istanbul changing gate to get to such long walk"
Miinukset: "Movies didn't work well"
Plussat: "Every thing"
Miinukset: "Every thing is good"
Plussat: "Flight delayed by 2 hours. Very little leg room. NO vegan food available. Baggage lost. Abysmal customer service."
Miinukset: "Will never fly Turkish airlines again"
Plussat: "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants. Gave us pillows, blankets, headphones, slippers, socks, ear plugs, an eye mask, and toothbrush and toothpaste."
Plussat: "The flight was delayed, took 6 hours at the airport to get things straighten out. Lost the flight connection,"
Miinukset: "It took way too long to get the right information on the status of the flight"
Plussat: "Not enought time for transit between two flights"
Miinukset: "Two out of three sutecases did not arrive."
Miinukset: "We were traveling with our 1 year old. On any other flight, we've been given seats with extra legroom and a bassinet when available. Turkish airlines put us crammed in a window and middle seat for a 9 hour flight. It was absolutely un-doable. Everyone around us realized this and tried to help as we asked the flight attendant to help us and she said that I should ask other people to move around not her. We had to go around the plane begging people who were sitting with a bassinet and no baby to trade seats with us. It was an absolutely horrible experience. It was the airline's mistake, and we were the ones forced to try to fix it. Yes, we got a bassinet eventually, but not before we saw how mean and selfish other passengers could be pretending not to hear us and ignoring us. And no help from the crew."
Plussat: "The seats in economy were very comfortable, food was excellent (and surprising given it was a short flight), crew was friendly and accommodating, entertainment selection was excellent"
Miinukset: "Boarding was slightly chaotic--no one boarded according to group number and people who were not priority used the priority line anyway once all of the members had gone through."
Plussat: "Old school service and amenities"
Plussat: "Service, food, and entertainment options were fantastic!"
Miinukset: "The process of having to check small electronics needs to be streamlined, but that's still new, so understandable"
Plussat: "Food and beverages, both choices and generosity of portions and quality, excellent. Entertainment made long trip very endurable."
Miinukset: "Rediculous chaotic check in at JFK. Standing in line an hour for a 40 minute delayed departure with virtually no communication from staff. As I had connection to make, was very unnerving."
Plussat: "I love how Turkish Airlines is such a pleasant flying experience and how everything is included in the price. Delicious meals that are better than going to a restaurant, the head rests that bend in so you can sleep with or without a neck pillow (I had absent-mindedly packed my pillow in my baggage and was delighted to discover these), the little pouch of goodies (socks, slippers, toothbrush and toothpaste, eyemask, lip balm, ear plugs), and the pleasantness of the crew are all highlights for me. And I was delighted by the magical flight safety video! Thank you also for passing out little sweets on New Year's - that was such a lovely touch and appreciated. Everyone who has flown Turkish agrees it's the best!"
Plussat: "We were hesitant about flying Turkish Airlines. In the past they have had bad reviews and there had just been the terrorist bombing at the airport. But the flights to Croatia were cheap so we bought. The food was great and plentiful. Staff were very polite. We had a night flight to Istanbul and both my wife an I were able to stretch out in empty middle rows seats and sleep. I would definitely fly them again. They are very underrated."
Miinukset: "On the flight back our seats did not recline."
Plussat: "Everything was appreciated"
Plussat: "The included meal/drinks is always a bonus on these shorter flights and makes a difference."
Miinukset: "I had a pillow of my own and so it didn't matter too much, but I noticed the lack of a pillow on this early morning flight."
Plussat: "The seats was comfortable"
Miinukset: "The price was good"
Plussat: "The meal was good and fulfilling The cabin crew dressed like a chef is a nice and fun thing."
Miinukset: "Slow boarding to the plane, passengers don't respect the different boarding class rule and the staff was not enforcing it. Passengers were standing in the plane after it landed but while it was still driving on the runway and they were opening the overhead luggage compartments risking other passengers health with falling luggage. Also since passengers were standing and the plane was driving on the runway, they were not stable and moving sideways and one of them hit a sitting passenger in the head by mistake. The on-flight entertainment system didn't work from FRA to IST The staff did not do a safety check (check if seat belts on all passengers, seats are in upright position) prior to the plane flying Overall I flew with them 4 times (2 way ticket, with connection flights) and all flights were late to depart and eventually arrive late."
Plussat: "Well, let's see, I missed my flight with THY because of a connecting flight with American Airlines, and instead of helping me, they wanted to charge me $3,000 to catch the next flight out. They said it didn't matter who's fault it was. So my entire trip got cancelled. So I can't rate the flight, but unless you can guarantee you won't miss the flight, I would not recommend taking the risk of losing all your money and ruining your trip."
Plussat: "'we took of late. I WAS PROMISSED ON THE PLANE THAT SOMEONE WILL ASSIST ME TO GET TO MY CONNECTION . IT DIDNT HAPPEN . I LOST MY CONNECTION AND WAS TREATED AT THE DESK AS A VAGABONED. THE PERSON WAS RUDE AND HE YELLED AT ME ! IWAS AFFRAID TO GO TO THE CITY AND STAYED IN AN HOTEL IN THE AIRPORT THAT COST ME 138E SHAME ON THEM ZEHAVA TELEM GILLADI"
Plussat: "Food is phenomenal . Seat are so much more comfortable then delta, and I fly a lot overseas , where flights are 8h minimum , so it is a very important factor. Flight departed and arrived exacted at time schedule, and of course not to mention that the prices are good for their flights"
Miinukset: "The only thing I would say that it could be improved is that they leave you food tray on your laps for a lot longer that needed."
Plussat: "Turkish delight and endless beverage service :)"
Plussat: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Miinukset: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Plussat: "The food was great, the movies were really good and there seemed to be more leg room."
Miinukset: "The stewardesses talked nearly non-stop when they were not working. It disturbed our sleep on the long flight back."
Plussat: "Liked the hot towel, good service and gift bag of toiletries - unique among airlines for Economy passengers."
Plussat: "Smaller plane not as comfortable"
Miinukset: "Not as comfortable, small cramped"
Plussat: "I HAD AN AISLE SEAT AND ALL WAS WELL."
Plussat: "The seat was good"
Miinukset: "The crew was not at all good, I had to call them so many times for one thing, not at all managed well"
Plussat: "food, enterttainment"
Miinukset: "too small legroom"
Plussat: "The food was great, had a chance to sample some Turkish cuisine. Way better food than any meal you would get from an American-based airline. Entertainment was excellent, great variety of TV shows and movies. The flight attendants were attentive and helpful. The Batman v. Superman theme was a nice touch. Decent leg room in economy class."
Plussat: "Lots of nice little amenities (lip balm, sleep mask). Tons of movies to choose from."
Miinukset: "Seats were small, old and uncomfortable."
I flew in Tourist priority, it was great.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Crew was amazing. Attentive and polite
There was not enough time between connecting flights to be able to make them comfortably. I had to RUN to each one. The food on the United flight was deplorable for a 1st/business class ticket. YUKKKKK!
Lufthansa‘s Crew was exceptionally polite, helpful, quietly serving food and performing tasks placed on them. I appreciate their professional attitude . I loved getting a pillow and a blanket, which had at other airlines been a problem. Food was served quickly, as well as drinks. Thank you for all the work you do!
Miinukset: "There was no in-flight entertainment"
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "crew attentive the plane is very clean"
Miinukset: "Mejorar las oferta de películas abordo"
Plussat: "Good crew."
Miinukset: "More comfortable seating."
Miinukset: "Food is a joke"
Plussat: "Crew AMAZING nice people very hospitable the food was good, very respectable staff accommodations nice"
Miinukset: "The seat in the back was very uncomfortable to sleep other than that amazing"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Perfect in everything"
Miinukset: "All good"
Plussat: "for the first time ever, my kid ate the airplane food, and it was because it was good. the service was really good and the staff outstanding."
Miinukset: "Te cabin pressure gave us headache. always happens with the A380 though."
Plussat: "Smooth quiet flight."
Miinukset: "Mac and cheese isn’t what I was expecting for vegetarian."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Crew amazing"
Miinukset: "No entertainment."
Plussat: "All the full service airlines are pretty good in the air. But what sets apart Lufthansa is it's ground staff. On the previous occasion I had left behind my waist bag on the seat containing passports, cash and cards. Their lost and found desk retrieved it quickly, absolutely intact. On the last occasion, my mother in law, who is over 85 was taken care of very well at not only Delhi but especially at the Frankfurt airport. I must truly acknowledge young lady Jessica's efforts, in ensuring that everything was handled very caringly by her personally, for an old lady at the Frankfurt airport."
Plussat: "Excellent service and food"
Plussat: "The business cabin was excellent for a European airline."
Plussat: "Getting a text alert so I didn't waste my time going to the airport"
Miinukset: "The fact that Sunday morning my flight was cancelled Saturday night with no apparent reason or explanation given."
Plussat: "Lots of food with free wine"
Plussat: "I managed to get a seat in economy class upstairs on the Airbus A380-800, next to the window. Each window seat has a locker to stow all your in-flight stuff in and there is lots of legroom. I was impressed - that's saying a lot for a Boeing-lover. Crew was very attentive and always available."
Miinukset: "Boarding could have been better organized."
Plussat: "My wife and I travel frequently and Lufthansa has always been a "notch above" all other airlines in onboard service. Imagine, airplane food that you can actually eat and enjoy!"
Miinukset: "No reason for the cancellation was given. I arrived in Cairo a day late for a 10 day tour I had already paid for which caused major problems for me. I will never fly Lufthansa again."
Plussat: "Everything was good! I didn’t have any problems with that flight!!!"
Plussat: "Visa for India was not checked in Denver. Landed in Frankfurt and discovered that the visa was expired. Stuck in Frankfurt for 3 nights until new visa was issued. No babes the entire time I was in Germany. Arrived in Mumbai after paying the $350 US change fee and no bags. Bags finally arrived on Monday at 9AM Without clothes, toiletries and medications for 6 nights. Now I am delayed and will probably have to pay rebuke and fare change to extend my stay here."
Plussat: "The Lufthansa crew and planesnare always top notch."
Miinukset: "Long wait time to board, delay of approx 40 min without any update on what was happening. I believe however that is not the fault of Lufthansa crew but rather the SJJ airport staff. I also have one star for entertainment bc there is no option for “not applicable”- this airbus was not equipped with a television or other entertainment options as the flight length is merely an hour."
Plussat: "On time and professional boarding. Comfortable flight and friendly flight attendants."
Miinukset: "Nothing to say."
Plussat: "Service for economy class was what you would expect from other airlines in business class. Lufthansa has the best service of any airline I have ever flown with."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "The flights were lovely, the food was very good (for airline food), the drinks were generous - even the cheap seats were offered wine or cocktails! And after dinner were served coffee with Bailey's or cognac. Hot towels were provided. I would seek out a Lufthansa flight again."
Miinukset: "It was very difficult to click into any movies, etc. That needs to be looked into. I spent a ridiculous amount just trying to get into a movie."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "The check in process was fast and pleasant. Boarding was fast and organized. Food and drinks were good."
Miinukset: "The seats were very uncomfortable for such a long flight. Simply terrible."
Plussat: "Flight crew was friendly."
Miinukset: "There was at least 4 hours' delay in getting to St. Petersburg, due to the storm, and there was hardly any food or water served while waiting."
Miinukset: "Food was pretty bad"
Plussat: "my favorite airline"
Plussat: "Food. The seats were comfortable."
Miinukset: "Boarding by row would have been better. All of economy boarded at the same time."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Miinukset: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Seats are very, very cramped - no room at all in economy."
Plussat: "My flight from Frankfurt to Detroit on Lufthansa was very enjoyable. The crew were great. They were very friendly and attentive to the passengers. I would choose to fly on Lufthansa again in the future."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Good cabin crew, Wi-Fi availability al through my trip.
Plussat: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Miinukset: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Plussat: "The sear was messy they didn't clean it it was full of pieces of bread."
Miinukset: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Miinukset: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Miinukset: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Miinukset: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Plussat: "Nice and attentive crew."
Miinukset: "Seats not comfortable in premier economy."
Miinukset: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Plussat: "Crew was amazing. Service and food was good."
Miinukset: "Random TSA check was not needed at the end when boarding."
Miinukset: "Not to be late ,and not to loose my luggege"
Plussat: "crew was wonderful, great food, quick boarding"
Miinukset: "cant think of anything"
Plussat: "The crew was friendly!"
Miinukset: "Once again no vegetarian options."
Plussat: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Miinukset: "The fligh Washington delay more than a hour"
Plussat: "On time, staff was nice."
Miinukset: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Plussat: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Miinukset: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Miinukset: "shuttle from terminal to plane takes a long time. Flight left late"
Plussat: "It was only 2 hours"
Miinukset: "Small plane, no movies"
Plussat: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Miinukset: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Plussat: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Miinukset: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Plussat: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Miinukset: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Miinukset: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Plussat: "Boarding was on time"
Miinukset: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Miinukset: "Screen broke half way through flight. Food was poor"
Miinukset: "Flight cancelled because of weather"
Plussat: "Arriving safely."
Miinukset: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Plussat: "La entrada"
Miinukset: "El resto de cosas"
Plussat: "Free snack and drinks. Good service."
Plussat: "Service was great, flight was on time and I really enjoyed everything"
Miinukset: "Little turbulence but overall it comes as usual so it was worth the flight"
Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Plussat: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Miinukset: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
Plussat: "On time departure and arrival"
Plussat: "the Airline"
Miinukset: "The Airport, Security, Boarder control."
Plussat: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Miinukset: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Plussat: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Plussat: "Nice Flight Attendants Good Food"
Miinukset: "Flight was delayed by 1.5 hours"
Plussat: "Loved the movie selection and the food was good too."
Miinukset: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Plussat: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Miinukset: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."
Plussat: "Kind, courteous, attentive crew. Smooth flight."
Plussat: "Entertainment center is brand new and Cleanliness Crew was ok And yeah there's wine (that way you can get plastered and ignore the uncomfortable seats)"
Miinukset: "Checking in was ridiculous. They're charging for literally EVERYTHING now. On economy class you have many options: - Normal (free!) "ergonomic" seats: uncomfortable, narrow, really close to the one in front of you. - Normal (exit row): just give up. There's like 6 of these and they're taken immediately. - Normal (middle of the plane): are you kidding me? These are NORMAL seats and you charge an extra €30? - Normal (2 seats per row!): what a bargain. Same crappy seats, but two people instead of three! This is really worth my money. - Upgrade to business! Why are you so poor! AF food went from being the best in international flights to disgusting microwave food (especially vegetarian)."
Plussat: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
Plussat: "The in-flight entertainment wad quite nice, even though the screens were old."
Miinukset: "The vegetarian meal was tasteless. I expected way more."
Plussat: "Everything good more or less."
Miinukset: "Planes where not updated. I would like planes to be more up to date like other companies."
Plussat: "Clean plane, efficient crew, food OK. Boarding was organized"
Miinukset: "No entertainment and no power plug to charge devices."
Plussat: "Courtesy staff excellent!"
Miinukset: "Console for gaming poked guy in front. Needed joystick"
Plussat: "Boarding and such was straightforward and easy"
Miinukset: "Everything is uncomfortable"
No gate till 10 minutes to boarding closure, so everyone rushed at the end; airplane was dirty; airplane arrived late ands landed late in Shannon; no food at all even if 200 euro flight ticket
Plussat: "The crew were great but the entrainment socket on my seat was broken so I couldn’t watch anything"
Miinukset: "Making sure everything works properly"
Plussat: "Flight attendants"
Miinukset: "Free water please!"
Plussat: "Efficient boarding and left early! Hold luggage arrived really quickly on conveyor belt."
Miinukset: "Nothing on this occasion."
Plussat: "Seat confort"
Miinukset: "2 hours delayed, even tea has to be paid"
Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"
Miinukset: "British Airways neither a budget airline nor a lux airline. Doesn’t know what it is."
Miinukset: "Unnecessary delay"
Plussat: "Arriving before the schedule"
Plussat: "On time departure and arrival"
Miinukset: "i was asked to pay to check in my luggage :("
Plussat: "We pushed back from the gate about 24 minutes late and arrived at our destination about 38 minutes late. The four-course dinner (Chicken Tikka Masala or Penne Pasta) was good for airline food. The crew was friendly and professional."
Miinukset: "No USB power ports by the seats."
Plussat: "City airport is very convenient from East London. Flight is only 40 minutes"
Plussat: "Crew was great!"
Miinukset: "Boarding was not as efficient as it board by Group and I no indication on the boarding pass a group number.For Premium Economy, I would expect more space."
Miinukset: "The absurd delay and the fact that last row seats can’t be reclined and have no windows. Not a nice experience."
Plussat: "Nothing to say"
Miinukset: "Everything. Will never book AA/BA again. Ended up with 42 hours journey."
Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."
Plussat: "Efficient boarding and fast baggage collection in Geneva."
Miinukset: "It was not clear when booking that I would not have a checked bag included. Not even free water? $400 to switch to an earlier flight, no standby options"
Miinukset: "outdated inflight entertainment system generally worn and old plane"
Miinukset: "Just believe overall they could do better"
Miinukset: "Late departure caused down stream issues."
Plussat: "Only marked down on food and enteritis was a short haul flight so none provided as expected"
Miinukset: "In flight entertainment system was never turned on and had to pay for any food or drinks, even water."
Plussat: "The flight crew was very friendly and the aircraft was in good condition."
Miinukset: "Everything costs extra, even water. The flight was long enough that an entertainment system would have been welcome. Finally, it landed at Heathrow—a terrible place to make a connection."
Plussat: "Wheel chair was provided. Guidance to check in to the flight."
Miinukset: "I paid extra charge for Seat 29C. It was not provided though requested several times. After a hot argument this was provided. Crew were not co-operative. Flight was delayed by three hours. Connecting flights missed. I reached my final destination by a delay of 24 hrs. Luggage came after 3 days. No wheel chair provided at LHR. I have been suffering from Back pain since several years, underwent surgery. I had to walk a larger distance at LHR to hotel and back to to catch flight. Very horrible journey I had ever experienced."
Plussat: "On time and staff"
Miinukset: "Too little space for seating!"
Miinukset: "Quality of food"
Plussat: "The flight was smooth with no turbulence. The pilot was excellent"
Miinukset: "Plane too crowded. There was a terrible smell in the luggage bin above my seat! The plane really needed a good cleaning !"
Plussat: "First time we upgraded to Business Class. It was fabulous compared to the cattle car we usually fine in/"
Plussat: "Comfortable seats Great raspberries and blueberries. Delicious."
Plussat: "British Airways overbooked this flight and made it unclear if I can board my flight. Overbooking is such a greedy behavior and airlines should refrain from engaging in this dubious policy. It is the second time this happens to me with BA."
Miinukset: "Terrible, horrible, humiliating, scammy experience at check-in. Will not be flying British Airways again."
Plussat: "Smooth flight, New airplaine."
Miinukset: "I had a isle seat and almost everyone passing by would hit my shoulder and I could not rest. The corridors were perhaps too narrow."
Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"
Plussat: "Deserts were really good"
Miinukset: "Would be great to have Healthier snacks inbetween the meals"
Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."
Plussat: "Left on time, helpful professional staff, main meal was good. Overall excellent airline"
Miinukset: "After 7hrs, the "before landing" snacks into JFK are crisps, chocolate, I suppose it does the job...latest cut backs. Chess game beat me :)"
Plussat: "Easy check in"
Miinukset: "No wifi. TVs were small and old"
Plussat: "New plane"
Miinukset: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"
Plussat: "The head rest."
Miinukset: "I waited in line at Iberia airlines only to find out I had to go to British Airways. The seats were so tiny. I'm 6 feet tall and usually fit comfortably but this was so bad. Food was absolute slop."
Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Plussat: "Friendly and helpful crew Simple boarding process Good entertainment (when it worked)"
Miinukset: "Entertainment system failed partway through flight No hot breakfast"
Miinukset: "The airplane was really old. The screens wouldn't start for a really long time. Very, very few options for movies and the screen and sound had terrible quality. Food was not really good."
Miinukset: "Having to pay for a cup of tea!"
Plussat: "The seats were comfortable and they gave enough food and water."
Miinukset: "We did on line check in, printed the tiket, and they decided to reprint it, and it never work, every time that we used this re-printed ticket doesn't work, we needed to call many time the staff, and in the baggage drop off constantly said that our baggage hast over weigth without weigth it, the scale said another thing, I have the impresion that they were pushing for extra-weigth pay."
Miinukset: "1. Allowed us to book connection but time is limited. You need 5 hours layover to get to gates in London, every gates seem to be requiring to ride a bus. 2. We missed our connection and booked us to the next flight, waited 5 hours. 3. We were assigned to row 54, headache the whole trip, almost throw up at the end. 4. my daughter almost didn't eat because apparently only have chicken curry. My daughter is vegetarian."
Miinukset: "Takes too long to go through security in Lisbon. Several passengers were left behind. Having to pay for even a glass of water is not acceptable. BA has gone from one of my favorites to just average."
No gate upon arrival had to sit and wait. Seems like it is an everyday occurrence with American.
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
Only sad part is one bathroom worked in entire aircraft! And one Barbie sized bag pretzels 🥨 doesn’t cut it
Plussat: "Was upgraded to first class on my return flights. Service was excellent seats were comfy. Benefit of being a card holder and flying only American Airlines."
Plussat: "Non stop flight. Excellent departure time."
Miinukset: "Understanding the COVID situation but they can give more than a bottle of water (3oz) and a bag of pretzels 🥨 (50 grams) and yet they charge full fare prices and worse extra for any bags!!!!"
Plussat: "crew was super friendly."
Plussat: "Good seat. Good movies."
Miinukset: "A better range of free food choices would be nice."
Plussat: "Crew was awesome...love AA crew! Always and this time superb!"
Miinukset: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Plussat: "On time, main cabin extra was great, crew was nice, entertainment was great."
Miinukset: "No criticism"
Plussat: "Crew was nice, entertainment was good"
Miinukset: "Food was mediocre"
Plussat: "Crew was very nice"
Miinukset: "Better plane, better notice on delays, not only to weather"
Plussat: "Once boarding, we didn’t wait long for take off."
Miinukset: "Being on time."
Miinukset: "My luggage was delayed. I received it the day after"
Plussat: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Miinukset: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Plussat: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Miinukset: "Better seat options and more comfortable seats"
Plussat: "The only good thing on that plane was the crew. We where grounded in board for three hours because of a water leak in the kitchen... My seat had a hole were the ashtray used to be filled with garbage, the tray was filthy when I pulled it open, the overhead light didn't work"
Plussat: "The crew was very nice and friendly"
Miinukset: "There was a technical difficulty with the plane, which made a short delay in our flight."
Plussat: "0ntime quick boarding"
Miinukset: "cost to check baggage"
Plussat: "We arrived in Charlotte early and I had enough time to grab a quick meal and hit the road."
Miinukset: "None. Americans Airlines has the best airline service."
Plussat: "Flight was easy and quick. Staff was attentive and plane was clean. Plenty of room for this big guy in economy."
Miinukset: "Food selection are poor. Need to follow diet trends more closely. Diets are changing globally and we want healthier choices. On flight entertainment failed again on this flight. To keep people busy and engaged during fight it is very imperative to keep those systems updated and working. Helps relax customers and make the time fly. This was the 3rd fight that had issues with electronics."
Plussat: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Miinukset: "I prefer personal entertainment systems."
Miinukset: "Flight was delayed 4+ hours due to weather. Gate agents did not communicate well, were rude and not helpful."
Plussat: "Experience was fine, Flight was late leaving & plane seamed pretty old. The crew however is was very good."
Miinukset: "Everything sucks"
Plussat: "I didnt like anything about it"
Miinukset: "American knew it had a problem and never resolved it - delaying our flight by minutes every few minutes - we had 38 text messages indicating a change. In addition the crew "aged out" so we had to get a second crew - waited for that. the first plane had a mechanical, the second plane had a mechanical - more lengthy delays then finally the last plane was fine - but was again delayed by yet another hour for a total of 7 hours delay. Our compensation? Non existent."
Plussat: "everything but the cabin temperature. it was very hot and uncomfortable."
Miinukset: "Too warm in the cabin."
Plussat: "Can’t say anything good"
Miinukset: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Plussat: "The seats were comfortable and the attendants were super nice"
Plussat: "The crew was very nice and helpful"
Miinukset: "The new AA rule about not being able to bring any carry on. Next we won’t be able to get a coat or a purse on. They making it harder and harder to fly with them."
Plussat: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Plussat: "Mostly everyrhing"
Miinukset: "Food was so so"
Plussat: "We landed 8 minutes early although we left 20 min late"
Miinukset: "No food, no entertainment on a small plane"
Miinukset: "No personal space or legroom. Uncomfortable seats."
Plussat: "Accommodation of letting me and my kids sit together."
Plussat: "Everything was great. I didn't have any food or drink. I slept the whole way to Dallas"
Plussat: "the clerk at the boarding desk was kind"
Plussat: "the flight was on time"
Miinukset: "the seats are too close together. I understand the desire to maximize quantity; I do however think that AA has gone too far. Leg room is necessary, not a luxury. The cost of the ticket should include leg room."
Plussat: "Grest staff"
Miinukset: "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
Plussat: "Very quick connection"
Plussat: "Friendly crew"
Miinukset: "3 hour delay"
Plussat: "The landing was excellent"
Miinukset: "Lack of organization in stowing carry ons inside overhead cabins"
Miinukset: "The plane was almost two hours late leaving. That being said, I think it was weather related and it would have been nice to know the reason for the delay."
Plussat: "Everything was very pleasant for myself and my four year old grandson. Have never had any problems flying with American Airlines. Thank you"
Plussat: "I liked the newer plane with the excellent entertainment screen and power outlets. Everything was on time."
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Plussat: "The crew was able to seat my husband and I together at the last minute as my husband has mobility issures"
Miinukset: "The crew seemed like they could care less about the passengers. Choice of either one snack bag of pretzels or a biscotti ~ very minimal. No headphones were offered for the movies."