Capri Laguna On The Beach

The location was great, basically the only redeeming quality of the hotel.

The hotel collects all your fees upfront which I thought was weird— they showed me two rooms- both were far below what I was expecting. So I asked for a better room and they up sold me for another $100 a night before I got to see the room. So I paid $1300 for 3 nights or about $425 a night— CRAZY. That was my mistake for not checking the room first. The room was drafty, falling apart, and SMELLED. No room service, no breakfast as advertised. The facilities are clearly dated, the patio areas have rust and dirty cushions with trash everywhere. The storage closets are open everywhere with staff hanging out around the place. Luis was one staff member that truly helped, he changed out the noisy fridge in our room and helped with the outdoor furniture. After a restless night because of the utility room next to our room I went to the front office and asked for a refund of JUST THE UPGRADE $300. Every other hotel was booked and it was me and my husbands 1 year anniversary so we wanted to enjoy Laguna. The lady at the front desk said she would talk to her manager and to talk to them when we checked out Monday morning. Fine. Come checkout, I was informed that since we stayed the whole three nights and already paid upfront that we wouldn’t be refunded the $300. WHAT? I was so baffled by what just happened, speechless. I’m still kicking myself for not following my gut. $1300 NOT WELL SPENT. Next time I’ll just make sure I book in advance for the surf and sand like I always do. How does this MOTEL have 4.5 stars?????

Room was clean and the view of the ocean from the deck was very pretty. The desk manager was very pleasant and helpful.

A/c was broken nor a good draft from the windows so it was hot the whole night, room didn't look or feel anywhere near quality especially for how much it cost, bed was miserably rock hard, fabric on the under side of the couch was coming off and there was no shower door which made a mess in the restroom.