WoodSpring Suites Lake Charles

The staff was great.

Bugs all over unit. Lights are motion activated kept coming on while sleeping. Floor would have been softer than the bed. A/C wouldn’t cool down the room. Drawer broke upon touch.

Had roaches small bed

Nothing

Nothing

It’s Cheap!!! They used to many short cuts trying to save money! They don’t repair broken things! The doors was busted to the bathroom in both of our rooms, TV and bed was broke in one room and the refrigerator was rusted in one room! All these things should be checked before you book rooms! No mirrors in the room except the small one in the bathroom. And those big microwaves are very unnecessary for those small rooms. Also refrigerator could be smaller! They could put Queen size beds not full for 2 people!!! Like they say you get what you pay for! I’ll never use WoodSpring again!

The staff was polite but the smell of this hotel and the room(s) were horrible. The tv did not work in the first room, roaches were everywhere (not exaggerating) in 2nd room. Had to move back to room without working tv because no others available.

Employee states she would speak with management about discount. Unable to speak with a manager or employee the next morning because it seems like the front desk closes at 9 pm and not open until after 9am. At 915am the front desk still closed.