Lake Charles hotellia

Plussat: Very clean and room very nice

Miinukset: No

Plussat: That the hotel was newer and that there was a refrigerator.

Miinukset: Maybe add some additional breakfast items such as other baked goods like danish, scone, croissant, cinnamon roll. Maybe some additional cereals or granola for yogurt. Would like full fat milk for baby

Plussat: I love the beds and kitchenette.

Miinukset: There was a dirty hand towel on the shower curtain bar but other than that it was great.

Plussat: This was a new hotel. The staff was very friendly. Our room had a very nice kitchenette. Beds were comfortable.

Plussat: The rooms were nice and the pillows were AMAZING. Breakfast area was clean and coffee was strong:) will return again.

Miinukset: No, everything was AMAZING.

Plussat: This hotel is perfect for a weekend getaway. The suites are new and contain a small kitchen. The bathroom is large and well appointed. The location is perfect if you are in town to visit the local casinos.

Miinukset: The placement of the table was such that it made it difficult to get a luggage caddy into the room. Minor inconvenience and nothing that would influence my decision to stay here again.

Plussat: Very good.

Plussat: Very convenient shuttle to and from casinos. Excellent Greeting by check in staff. Very good room, new. The hotel was full, but still quite in room.

Miinukset: The room was a bit small, however packed with stuff you want for a long stay; full size frig., small stove & microwave.

Plussat: Wonderful and spacious room.

Miinukset: Didn't like the shower head.

Plussat: Clean very nice

Miinukset: Nothing

Plussat: A very welcoming young lady, Hotel employee checked me into my room. About an hour later the room phone rang. I answered it and it was hotel employee checking to see if I was satisfied With the accomodatlons. It was very sweet and welcoming.

Miinukset: The hotel is a new site and building. The weather was rainy but the runoff of rainwater drains right into the front entrance area. I am sure this was’t Designed to do this and it is very sloppy. Hope no one gets hurt.

Plussat: Very friendly staff. Clean rooms and very comfy beds. Very close to the casinos.

Plussat: Horrible smoking.., order AC horrible in first room Great breakfast & service in the good area.

Miinukset: Not a Marriott category ...

Plussat: Location. Room setup.

Miinukset: Parking in front. Limited parking spaces near front door.

Plussat: It was new, well-maintained and the layout for my rooms was ideal.

Miinukset: Weekend parking was bad. There were 0 spots left when I returned on Saturday night. I asked the front desk agent what to do; she told me I could park in front of the hotel door, which, while convenient in terms of location, still made me uneasy.

Plussat: The hotel is new and very clean. The staff working to server breakfast did a great job.

Miinukset: I showed up to the hotel at 2 PM hoping for an early check-in and the person explained that check-in was not until 3 PM and asked me for a phone number they could call me when a room became available. She never checked to see if a room was available.

Plussat: It was really up to date, hot breakfast, friendly staff, great location, ample space

Miinukset: Parking got a little rough but understandable it was a really busy weekend

Plussat: Have the room had everything! The walk-in shower was awesome!

Miinukset: Not enough trash cans. We needed one more chair.

Plussat: Close to casino

Miinukset: I was charged double cor the room and have been trying to get it corrected for 2 weeks now.

Plussat: From and shuttle to casino

Miinukset: Room needed more lighting like a floor lamp in common area

Plussat: Very nice staff

Miinukset: Room wasnt completed set up, cushions were off the bed and no soap!

Plussat: The room makes it feel like you are home.

Miinukset: Nothing.

Plussat: BED AND KITHCHENET

Miinukset: CLEANLINESS

Plussat: We enjoyed the location near the casinos and the size of the room...it was giant!

Miinukset: The living room area had a musty smell...it was the only negative

Plussat: Very friendly staff.

Miinukset: Awful location: and the AC made noise! Had to be fixed

Plussat: Staff was friendly and helpful.

Plussat: Location - close to Casinos. Fridge and microwave in the room.

Miinukset: Room was small. False pillows on the bed. Room service and luggage carts were not offered at check-in by staff.

Plussat: Location /staff

Miinukset: No

Plussat: Location

Miinukset: Our rooms were not clean and had ants

Plussat: Modern styling

Miinukset: No

Plussat: This Hotel is perfect. Stayed April 18. It is brand new, clean, convenient and had a very pleasant front desk attendant on duty when I checked in. Trust this review, I usually don't leave them.

Plussat: The hotel and staff were excellent. It far exceeded my expectations. It was an overnight stay but I would definitely return if in the area again.

Plussat: The rooms

Miinukset: No

Plussat: Proximity to casino. New, clean rooms and friendly staff.

Miinukset: No.

Plussat: Close to casino

Miinukset: No

Plussat: The friendly and informative staff. Also the location was ideal to the casinos.

Miinukset: N/A

Plussat: 100% non smoking facility!

Plussat: Front desk was very friendly and efficient for check in and check out.

Miinukset: The room was clean and comfortable but the walls weren't very soundproof. We checked in for a good night's sleep on a long road trip and were kept up most of the night by loud people in the next room. Needless to say it wasn't very restful.

Plussat: Room was clean and staff was excellent. Bed was comfortable.

Plussat: The room and bathroom were very clean as was the lobby and every other area of the premises. The bed was comfortable and the area was quiet. The breakfast was very good. We would definitely stay here again.

Plussat: The staff was great and the rooms were nice.

Miinukset: After showering and walking barefoot on the room carpet, the carpet felt dirty beneath my feet.

Plussat: They are 5 minutes from the casinos and even provide an evening shuttle until 3am.

Miinukset: Breakfast ends at 1030....but if you did the night right, it is hard to be up that early...great waffles.

Plussat: Great staff and accommodations.

Miinukset: Not really. Overall a good experience!

Plussat: Indoor pool and friendly front desk clerk that checked us in.

Plussat: Great breakfast and it was quiet at night. Towel rack broke & they fixed it really fast. Also liked the indoor pool.

Miinukset: No. They were great!

Plussat: Everything

Miinukset: The restroom by the pool was dirty

Miinukset: The room was dirty! The doors, headboard, tv were dirty. Handprints and smears of dirtiness were extremely obvious. Never expected something like this.

Plussat: Location to casino

Miinukset: The check-in staff was not prepared, couldnt answer questions and seemed puzzled about which rooms were available. We couldn't check in until 4:45 pm, once we got into the room there was a long hair on the side of the shower. I wish I could get my $ back

Plussat:  the guy at front desk was very pleasant. I got upset about a situation while trying to check in and had pretty much made up my mind I wouldn't be returning. But he came on and started his shift and quickly recognized I was a regular and fixed it.

Miinukset: Some off the staff was not so friendly.

Plussat: Great location. Very clean Hotel that looked brand new inside and out. Also the breakfast was Great.

Miinukset: Only small issue was the room was a little noisy and you could hear everything that went by in hallway.

Plussat: Clean, great location

Miinukset: Lounging area a little too noisy

Miinukset: Price for a Monday was too expensive

Plussat: The lobby area

Miinukset: The sheets were not clean, it was so late we didn't bother asking to change. The staff was very accommodating and helpful

Plussat: Clean

Plussat: Everything is in walking distance. We don't have to leave the hotel for anything. Love the food!!

Miinukset: We stayed for 3 days and 4 nights. Gambled a little everyday and never won. This has never happened to me before. Anywhere else we've gambled we always won a little something. Disappointed

Plussat: Loved almost everything about the Golden Nugget this stay. The staff were always above and beyond in help and attention. The value of the experience was top notch. You can instantly relax once on property. I did not get a change to play golf but overheard a few making very positive comments about the course. Several good restaurant choices but Lake Charles has a number of good places as well. The bed was very comfortable.

Miinukset: There is only one complaint I have - the smell. There is a combination of smoke from the Casino and a deodorizer used to mask the scent that is overwhelming to me. Others will find it less so. My wife who has respiratory problems would not make it past the entrance. Unfortunately, there is no escaping it on the main floor. I guess that comes with the territory of a casino but it seems a bit much.

Miinukset: Tons of ants at pool area

Plussat: Availability of facilities. It is like a stand alone city. Whatever you want is right there. A standard room is done up so luxuriously.

Miinukset: No tv check out.

Plussat: Amenities were all nice

Miinukset: Beach on a bayou

Plussat: Casino paid generously on the slots. Free drinks were not watered down. Salt Grass Restaurant was expensive but well worth it. Claim Jumper Restaurant was excellent

Miinukset: Horrible buffet for a $66.00 dinner, and very poor selection. All restaurants are very expensive. Daily resort and pool fees even though we didn't use the pool. Additional fees on my credit card statement related to restaurant. Mattress was extremely soft and not supportive.

Plussat: Customer service was spectacular. Room layout and decor was fabulous Pool area was incredible can't wait to return in the summer

Miinukset: small, petty annoyances but honest feedback nonetheless : toilet paper was CHEAP, an obvious mismatch in quality based on the other fabulous assessories/toiletries The privacy door hanger falls off door EVERY time door closes. Bad design. Our group had 3 rooms next to each other with a lot of room hopping over 3 days. We prefer no housekeeping thus we use privacy tags. Room doors need the swing latch at top to keep doors from closing all the way at guests discretion.

Plussat: Entertainment at Rush Lounge was fantastic. Speedy bartenders. Pool was great and felt safe letting kids (10,13) swim freely. Golf course was in great shape and clubhouse was amazing. Speedy service at check in. Rooms are beautiful. Landrys restaurant was great.

Miinukset: Other than losing $ at casino, maybe quality of drinks at bar. $11 you hope to taste some liquor in your drink. Valet was extremely slow in retrieving my wife's car at checkout.

Plussat: Excellent choices for on site restaurants; lazy river with in water bar is as good as it gets

Miinukset: The visual decor/color pallet of the hotel rooms felt a bit dated, but not to the point of detouring me from returning

Plussat: We loved the pool area.

Plussat: Location

Miinukset: Room wasn't ready at 5:30 when check-in was at 4. Waited a long while to get another room. Usually hotel upgrade you if not ready by time specified. Was suppose to have fridge but did get one. Was suppose to have shower tub but only got shower. Water was cold in shower. Toilet had trouble flushing.

Plussat: To expensive for what you get...no microwaves....no refrigerator...poor security...loud parties in rooms...no response by desk...restaurants perfect....slots too tight....no real variety in types of games. Regular old fashioned boring slots...need more give aways and lively as sudden activities...like vegas

Plussat: Location, price, mostly comfortable, friendly atmosphere. Got 2 queen beds instead of the king that we had requested, but not a major problem. Room starting to show signs of wear, mostly in bathroom, but overall was clean. (Cleanliness is the thing with me!)

Miinukset: Major carp of mine (ever since they started using it) is the way the beds in hotels are made up: the coverlet between 2 sheets. The coverlet doesn't come up to my shoulders, and all three pieces seem to be cemented in place so that I can't pull them higher (I have tried!), leaving me with cold shoulders or cramped feet and legs when I try to burrow further down the bed. What is with this system? It's the reason I will not give an excellent rating for comfort to any hotel that uses it.

Plussat: The layout, pool area and the shops! Friendly staff

Miinukset: The pillows, too hard! The rooms were not very soundproof. Could hear everyone around you! Shower faucet was broke.

Plussat: The hotel was very nice

Plussat: Bed was nice and comfortable. Room was clean. My dinner at the restaurant Asia was delicious. Comfortable seating in the lobby near gas fireplaces and a coffee shop nearby. The only personnel I dealt with were the check-in people and they were friendly. It was too cold during my stay to look into any of their outdoor facilities/entertainment. The price was great during my stay, it was cheaper than many of the other hotels in the area. Though it can get very expensive at certain times of the year.

Miinukset: No hooks or racks in the bathroom to hang towels/washrags. No mini-fridge included. While they offer free internet, it is slow. They offer faster internet but you have to pay extra for it each day you want to use it.

Plussat: Very relaxing and comfortable.

Plussat: The location was good.

Miinukset: They wanted 3x the daily rate for the next nights stay.

Miinukset: Booked through Kayak. When I got to the hotel, was told they couldn't find my reservation. I gave them my ID, my CC, and left my luggage with the desk with the understanding that they would put my bags in my room and have a room key waiting for me when I got to the desk later. When I did get to the desk later, my bags were still at the front desk. They had found my reservation, but said that since I booked through a third party, they wanted to charge another $50 on my card. They said it was refundable, but after everything I had been through I wasn't so sure. Will not be booking through Kayak or staying at LDL any more.

Plussat: Restaurants on site. Room was clean. Entertainment readily available. Great rate.

Miinukset: Room not r day upon arrival. Two hour wait to check in. Food was okay.

Plussat: Beds were amazing!

Miinukset: Mapquest stated it was 3.3 miles from the casino area, and that is not correct! Way too far of a drive from the casino.

Plussat: I liked the comfort of the bed, speedy check in and checkout. Nice room, but couldn't enjoy it. The front desk staff was nice.

Miinukset: The wall are paper thin and ALL night I heard someone walking on the 3rd floor above me that sounded like thumping ALL night. Anyone that came remotely close to my roo and was talking sounded like they were in my room. I went to relax and rest and couldn't enjoy myself. To top it off the breakfast lady was very rude though she offered to get me something from the back, her attitude was horrible. Won't be returning.

Plussat: location

Miinukset: we paid for the room through" Get a Room" yet the front desk clerk charged us again for the room. Plus, we wanted to sign up for the comfort suites membership card AND she didn't know how to do this! Omg, the worst trained employee.

Plussat: Friendly& courteous staff. Great shampo!

Miinukset: The location of hair dryer. It's placed on the wrong side.

Miinukset: Although everything looked clean, the hotel had a musty, moldy smell. Maybe just because of the high humidity of the area, but I am not used to that

Plussat: Facility was clean

Miinukset: Bed was too firm. Front desk couldn't provide wifi password, said that it changed and only the manager hadit. She was going to be late due to her daughter missing her bus and we were"just going to have to wait". Totally unacceptable response. Breakfast was poor.

Plussat: The staff was very friendly and our room was amazing!!!! Very clean!!

Miinukset: There could've been a little more food at breakfast.

Plussat: staff was courteous and professional

Miinukset: It took around 10-12 minutes for the water.to.get hot. Not a good thing when you are standing there freezing waiting and.wondering if it.is worth it.

Plussat: Hotel was clean, room was large, beds were super comfortable, was convenient to activities, restaurants and stores. The staff was friendly, helpful and informative. Wonderful hotel.

Plussat: Nothing. Was very displeased with our stay.

Miinukset: Smelt of mold/ mildew. Floor was wet when we arrived and floor was wet when we departed. Only had a blower going to try to keep floor dry. Room shower was leaking outside into room area. Nothing was done while we stayed there.

Plussat: Price

Miinukset: No

Miinukset: they change my payment

Miinukset: Need better odor eater

Plussat: Clean & convenient to I-10

Plussat: Separate sitting room with additional tv.

Miinukset: When they hung the shower curtain they didn''t pit it out far enough. I could tell the owner spent money refurbishing this hotel but the contractor had poor quality in my room. Also, there was a usd wash cloth hanging im shower from prior guest

Plussat: No one else was really there, lots of parking

Miinukset: The workers watched us too much, I guess bc no one else was really there. Made me feel like a criminal.

Plussat: Clean and comfortable beds

Miinukset: No

Plussat: It was centrally locates to my destination

Miinukset: The water they sold. They sell 8oz bottle of water for a dollar. I had to buy three to be able to quench my thirst. It was disgraceful.

Plussat: Nothing

Miinukset: The room I stayed in was on the first floor and it smelled like mildew. There was also apparently black mold in the closet. I would not recommend this place to anyone!!!

Miinukset: Room was musty and dirty. Roaches in room. Bed sheets were stained and not clean.

Plussat: Jerome (I might be misspelling his name) at the restaurant was very nice and friendly. Overall, the hotel was good

Plussat: Everything! The entrance, staff, room, space, location. It was comparable to a few 5 stars i’ve Stayed in

Miinukset: Nothing this time.

Plussat: The staff was very friendly. The location was clean and well maintained. We enjoyed our stay here.

Miinukset: The breakfast could have been better.

Plussat: The location was right off of the interstate and the bed was comfortable.

Miinukset: The cost for one night for the quality was a bit high. Also even though the rooms were non smoking the hallways and elevator smelled terribly of cigarette smoke which to me was a turn off.

Plussat: Freeway access

Miinukset: The smoking rooms kept hallway Smokey

Plussat: Location of Great City Lake Charles, surroundings, and food choices

Miinukset: Hotel had mold in the "shower", elevators service was extremely slow/rough, my Hotel card key failed twice, TV would not work properly although Hotel Clerk did assist with getting it to work. I would not recommend or consider this Hotel to anyone.

Plussat: Updated, clean, convenient, nice staff, better than usual complimentary breakfast, safe clean area, security measures are tight. Overall I got much more than I expected.

Plussat: The receptionist was smoking hot and very nice to my daughter the hotel allowed my family to sit in the lobby until I was able to return in the afternoon from work.

Miinukset: The ac filter was so dirty the room stayed warm. I washed it out to try to cool the room. The pool lift chair did not work and no back up generator for when they lost power. tge hotel in under renovations at this time

Plussat: Very nice place. Great location! Friendly staff.

Plussat: Staff was very friendly!

Miinukset: Should have been told at booking that they were remodeling

Plussat: I like the location

Miinukset: I didn't like the coffee pot full of mold, the green water that filled up the jacuzzi tub, the sink didn't work and I was charged $109 by booking through Kayak but the check in desk was telling people $89 over the phone. What I received I would have expected at a $50 a night motel.

Plussat: Staff was as helpful as they could be based on the buildings poor condition. Good location, easy to get to and close to lake and park.

Miinukset: I had booked a room with two queens. They gave us a room with one king and sleeper sofa. The sofa had an odor that was enough to make you sick. Clerk gave us another room that someone else was in. Third room was bigger than first but still only had on king bed and sofa sleeper. At least it didn’t have a bad odor, but it didn’t have any sheets. Called down to get them but the only staff person was checking in people and no one could bring it up so again had to go down the very slow elevator to get it. Staff was very sorry for issues and stated the hotel had been sold and was going to be remodeled and would be better the next time we stayed. Told him there wasn’t going to be a next time. Breakfast was good except for the sponge eggs. They looked like a yellow sponge. You know what they say, if it looks like a sponge, tastes like a sponge, and is full of water like a sponge then it’s a sponge. I think they could have used them to clean the metal in the elevator with and it would look good as new. Just some advice to new owners.

Plussat: I didnt like anything.

Miinukset: I stayed in the executive suite..Construction was going on in some of the other rooms. When I entered the room, there were cob webs in the window, dead bugs throughout the room. In the fridge there were several boxes of frozen lunches that looked like they had been in there for years. The boxes were suppose to be red but were now pink. The bathroom light flickers for 4-5 times before it came on. The air only cools the room and not the sitting area.

Plussat: Price comfort quality etc.

Miinukset: Nothing

Plussat: not hard to find. relatively inexpensive.

Miinukset: Some of the staff are not customer service oriented. I witnessed three housekeeping staff yelling at each other while one of them was cleaning my room. I needed to get something out of my room at the time and the situation was uncomfortable. The next truly poor customer service experience occurred when requesting a late checkout. The front desk associate i spoke with told me that it wasn't possible. when i inquired as to why i couldn't do a late checkout the person I spoke with rudely told me that I'd have to talk to a manager.

Plussat: The people were friendly. Although it was very noisy, it was not the Hotels fault. I arrived early but was greeted with a smile and was allowed to check in a few hours early!!

Miinukset: The noise at night, drawers and doors slamming, you could hear people walk down the hallway.

Plussat: Good location friendly staff

Miinukset: Who was murky and green. Unsupervised children running down the halls screaming and make noise. Air-conditioner unit in room barely kept room cool. Continental breakfast wasn't supplied properly ran out of drinks food wasn't kept warm.

Plussat: Rooms clean. Nice biig comfy bed. Definately a good stay for the price no doubt.

Miinukset: Only complaint was asked for and was granted late checkout by front desk only to be greeted by head of cleaning crew next morning rushing us out rudely. And stating i dont know why tthey gave yall extended time. Well guess what they did. Sounds like a yall problem

Plussat: Location suited our needs.

Miinukset: Dirty, dirty comforters -- 4 of them... Nothing special about the place at all. Included breakfast was basically awful.

Plussat: Rooms were clean

Miinukset: Bed was extremely hard, and hotel location was what seemed like a bad part of town.

Plussat: Nothing

Miinukset: The place was old and filthy! The furniture was ratty and needs to be replaced. The room was old and moldy and they just sprayed a lot of Febreeze to cover it up.

Plussat: It was a fast check in not to much hassle the room was average but clean

Miinukset: The fridge wasn't working the tub was dirty

Plussat: We were attending a family funeral in the area and trying to keep the cost of the trip down. The room was fairly clean and the bedding appeared to be clean. The bed was comfortable and the parking lot was very well lit at night. It was located in the downtown area.

Miinukset: The area it was located in is a rough neighborhood. The building is very old and a bit musty. There were two roach sightings in the room. Not enought towels for two people. There was a ton of noise in the rooms above us until midnight. Sounded like people or children were running back and forth on the floor. It was not the most enjoyable experience overall! Would not stay there again.