Lake Charles hotellia

Plussat: A very clean and comfortable room with a nice view, convenient for dining and gaming.

Miinukset: Not on this trip.

Plussat: Nice

Miinukset: Everything

Plussat: Nice view, friendly staff

Miinukset: More poker games available.

Plussat: conveyance,price

Miinukset: no

Plussat: It was very helpful having a staff almost every corner I turned to when I was lost. They were very helpful.

Miinukset: Was surprised to not have a refridgerator.

Plussat: We like the hotel. Especially that it has a lot of amenities, and plenty of places to eat without having to leave. The casino is large and the rooms are nice and roomy.

Miinukset: Understaffed. We called for room service at 11:30 at night and there was a 1½ hr wait. Concert seating chart was deceiving. Pd extra for a seat that was right in a walkway. Worst seat in building! Everyone in row was upset and thought it was on a ris

Plussat: Close to Texas

Miinukset: We arrived back to our room after dinner and had no running water. When we called down to inquire, the staff person was rude and stated that there were "signs at the front desk regarding the water outage"

Plussat: We had a wonderful time. We enjoyed the food and entertainment as well as the casino

Plussat: Cleanliness!!!

Miinukset: Hands down all the EXTRA charges added to the bill!!!!! A $-- Room ended up being $--- and because of that, I felt I was ripped off and will not stay there again

Plussat: The view from the 19th floor

Miinukset: No fridge in room. We ordered one and it never got delivered.

Plussat: I will not go back because of resort fee hidden fees

Plussat: The lazy river & jacuzzi. Enjoyed the seating place with a table. Beautiful bathrooms. The staff was excellent. We had 2 rooms, booked separately, and the young lady @ check-in was able to give us adjoining rooms. We were SO happy. FREE parking!

Miinukset: We had 2 queen beds and on one side of those beds, there was no bedside table...no place for that outside person to put water, eyeglasses, phone, etc. Missed not having a refrigerator, but not a big deal.

Plussat: Location

Miinukset: No microwave or refrigerator

Plussat: Swimming pool

Miinukset: Service, service, and service. First of all, the waiting for check in is long, and front desk was not friendly at all. Secondly, the house keeper was very rude and loud when they knock the door. NEVER go there again and won’t recommend to others

Plussat: The lack of communication between booking.com and the hotel was lacking to say the least. Two different prices and no one wanted to take responsibility. Fir the amount I paid, I was expecting a lot more from the rooms, upgrade needed, more tv channels and more options for those who don't gamble....

Plussat: Loved the friendliness of the Staff and cleanliness of the hotel. Overall a great stay!

Plussat: The pool area was very nice and the room was clean and comfortable.

Miinukset: The price per night was not worth it, we have stayed in other places they were better. I think its because of covid

Plussat: The atmosphere was great

Miinukset: There wasnt a mini fridge in the room the keep our food and drinks

Plussat: I really enjoyed the pool area. It was very relaxing amd peaceful!

Plussat: The place looks pretty at first glance. The pool, jack Daniel has a nice atmosphere.

Miinukset: The room was filthy!

Plussat: Complimentary Valet was perfect. Room was the cleanest we have had.

Miinukset: There should be 4 head pillows on every bed in the room. We had 3 for the head and a couple of pillow sham things.

Plussat: Access

Miinukset: No.

Plussat: Attractive inside and outside.

Miinukset: no

Plussat: Friendly staff and the pool. The initial room was smoking. I called the front desk and they quickly sent a bellman up and gave us a new room. That's great customer service!

Plussat: Everything

Miinukset: The restaurant was closed and the bar was closed

Plussat: The desk staff was very friendly.

Miinukset: I paid for morning breakfast and there was no food. No housekeeping staff so room was not attended to for fresh sheets and bathroom cleaning.

Plussat: Modern styling

Miinukset: No

Plussat: The decor and atmosphere. The beds were also great.

Miinukset: 2 of our rooms had a mildew smell. But they changed us into new rooms.

Plussat: Very friendly staff.

Miinukset: Awful location: and the AC made noise! Had to be fixed

Plussat: Location - close to Casinos. Fridge and microwave in the room.

Miinukset: Room was small. False pillows on the bed. Room service and luggage carts were not offered at check-in by staff.

Plussat: Location

Miinukset: Our rooms were not clean and had ants

Miinukset: Room smelled a little damp, also that the bistro was closed and had to get overpriced snacks

Plussat: So clean, so nice!!!!!

Plussat: Staff friendly

Miinukset: Room had dead bugs in it.

Plussat: Location /staff

Miinukset: No

Plussat: Staff was friendly and helpful.

Plussat: Staff was amazing and room was exactly what I was looking for and very clean

Miinukset: room/bathroom wasn't cleaned smelt of smoke..

Miinukset: I had the $50 cleaning fee taken out of my account and it was never credited back to my account after we left. It has now been 3 weeks since my stay and nobody has contacted me about that missing money. The room stayed clean so there was no reason to keep it. I’ve called 3x and have been hung up on each time.

Plussat: Location and the lake view across the street. If the pool were open I’d havel loved it

Miinukset: There was mildew in the bathroom

Plussat: Nothing at all.

Miinukset: The workers were very rude, hotel was messy. Also, they tried to charge me an additional 216.78 when checking in and I had already paid in full then was still charged a 50.00 deposit fee which I still haven’t received back & it’s been almost

Plussat: The beach is nearby.

Miinukset: The room was damp and smelled moldy.

Plussat: Location staff was nice

Miinukset: Not very clean.

Plussat: The bed

Miinukset: N/a

Plussat: Nothing

Miinukset: Room filthy especially the bathtub; No amenities not even water, the arm of the chair was broken, vending machines took my money with no refund, the sofA sleeper was filthy, they wouldn’t give us cover for the sofa sleeper, the guy at the front d

Plussat: Excellent location. Reasonable price for a suite. Just a little noisy

Miinukset: None

Plussat: It's proximity to my family events

Miinukset: Yes we had a suite and when my sister chose to sleep on the sofa bed the mattress was filthy and stained. Also the hotel was nonsmoking but hallways were filled with cigarettes and weed smoke. Also did not make provision for breakfast.

Plussat: Very clean

Plussat: Very clean room. Very comfortable bed

Miinukset: Online

Plussat: The front desk clerk that worked this weekend was very nice and really helpful and tried to accommodate every thing we needed very friendly 3/11 shift very good employee didn't get her name she made us feel welcome.

Miinukset: You charge for breakfast during this pandemic and we dont get breakfast and the gym is closed so all the amenities should not be charged for the stay they had roaches and the pool area was a mess with throw up around the pool and popped balloons in pool and on floor for a slip and fall.

Plussat: Nothing.

Miinukset: The room was dirty. It was clear they didn’t vacuum nor wipe down any of the surfaces. The shower head was old and not working well. Build up dirt in many places from not cleanig thoroughly. Sheets were itchy.

Plussat: The staff weren’t all that inviting or friendly. She acted as if we were in their way and interrupting her time.

Miinukset: The staff

Plussat: There service excellent

Miinukset: They didnt have breakfast

Plussat: Clean and nice people

Miinukset: Nothing

Plussat: Extremely nice staff! Loved the pool!

Miinukset: Large roach in bathroom. Not clean.

Plussat: Easy booking and convenient location.

Miinukset: Bathroom sink dirty and drained very slowly.

Plussat: Staff was friendly

Miinukset: Room Not thoroughly clean upon arrival. Shower tile had dirty marks on it, room needed to be dusted, Tile floor looked dirty, and thin walls that we could hear other's conversations throughout the day and night.

Plussat: Didn't eat breakfast grab bag, location was good, close to freeway

Miinukset: N/A

Plussat: Everything

Miinukset: No

Plussat: The lighting behind the bed.

Plussat: Accommodating and good value compared to other hotels.

Miinukset: Carpets in room were sticky.

Plussat: The staff was great, starting with Lisa who checked me in. She was very kind and pleasant. The staff was helpful and polite.

Miinukset: Pool was closed and the workout facilities but I understand because of the pandemic we are in.

Plussat: The breakfast was amazing with a large variety of items to choose from.

Miinukset: Everything about our visit was fine. There was a stale smell in the elevator but besides that everything was great.

Plussat: It was nice n clean the employees were also generous

Miinukset: No complaints

Plussat: The staff was very welcoming and helpful!

Miinukset: We were concerned about the area, but the hotel has an overwhelming feeling of safety.

Plussat: Big room

Miinukset: Yes my 11yr old son slept in the sofa couch And got a badeed spots all over his body taking him to doctor today to see if there bed bugs

Plussat: Friendliness, Cleanliness, Breakfast, Clean Smell.

Miinukset: Nothing

Plussat: Breakfast was great fresh and hot Room was very clean and staff was very friendly

Miinukset: N/A

Plussat: Night manager was nice and found us a room without blood stains and roaches

Miinukset: Almost everything. They even charged me full price even after showing them a photo of roaches

Plussat: Breakfast was pretty good

Miinukset: The refrigerator in room makes noise

Plussat: How clean it was and the staff that works there, great customer service.

Miinukset: None at all.

Plussat: Clean & quiet

Miinukset: No

Plussat: Location. The staff was friendly.

Miinukset: The room had trash from previous occupants. The room had too much humidity. The swimming pool was too small. There was no ventilation in the bathroom.

Plussat: Everything

Plussat: The location was superb.

Miinukset: The original representative whom whacked me in was rude and unprofessional. The representative whom checked me out was nice and professional. She also fixed the double billing issue that the first rep created.

Plussat: The location of the hotel was convenient

Miinukset: Everything. My room had spiders in it, the carpet smelled and the most frustrating part of the experience was the toilet in my room would not flush at all ... throughout the duration of my stay. There was no maintenance person on site to fix it and no manager reached out to resolve that concern.

Plussat: Clean

Plussat: Very clean and room very nice

Miinukset: No

Plussat: the bed was comfy. Employees professional.

Miinukset: Floors had black film. Microwave was dirty mMy hubby and I found a couple of FLEAS

Plussat: The hotel was clean. The pool area was very nice and it had grills to use if you wanted to. The king suite was really nice.

Plussat: That the hotel was newer and that there was a refrigerator.

Miinukset: Maybe add some additional breakfast items such as other baked goods like danish, scone, croissant, cinnamon roll. Maybe some additional cereals or granola for yogurt. Would like full fat milk for baby

Plussat: The rooms were nice and the front desk ladies were great

Miinukset: I didn't like how their was no breakfast and the maid service wasn't very good. I didn't like that I had to pay a deposit on top of an expensive room rate

Miinukset: The room smelled as if it had a water leak previous.

Plussat: Very average

Plussat: Everything was perfect, comfy bed, great shower w/ quality shampoo and conditioner.

Miinukset: One of my all time favorite hotel stays.

Plussat: Quiet, comfy beds.

Miinukset: TV was a bit small and Not in best location-hard to watch from bed, chair or desk. No bacon left on breakfast, lady working there said she cooked all they had. That was 9:15-45 min before they closed.

Plussat: It was a very nice hotel in a good area.

Miinukset: Our room was so humid the sheets were wet.

Plussat: Due to Covid 19 is was okay.

Miinukset: Everything was okay

Plussat: Except for lady at checkin, everyone was exceptionally nice and helpful.

Miinukset: 1st room bathroom was DIRTY. Front desk tried to say it wasn't until i showed picture. Moved me to room next door, at first was ok but during stay the moldy musty smell became very pronounced. Bed was lumpy,mattress spent. Matress cover was deplorable - torn, ragged and poking up through threadbare sheet. Dr Pepper can & a blue fake nail under chair when i moved it.

Plussat: Great service, safe and good location!

Miinukset: No parking

Plussat: Very Clean

Miinukset: N/A

Plussat: friendly staff & clean

Miinukset: the pool not open & it’s location next too the cemetery

Miinukset: Not the best but not the worst. 2.5 star at it's best.. Parking sucks

Plussat: Clean, great staff, good price

Plussat: Location & nice layout

Miinukset: That it wasn’t advertised on website that pool & hot tub was closed. That was the reason of us pool there for those amenities. I also didn’t like that housekeeping didn’t come swap out our towels for Saturday night

Plussat: we had dinner there because the casinos were so crowded. Best steak we have had. great drinks. staff was great and the rooms were clean

Miinukset: The pillows were kind of soft but overall not bad

Plussat: The staff were all great. From front desk,housekeepers, bartender, all friendly and very helpful.

Miinukset: No not particularly.

Plussat: Awesome Stay

Miinukset: All good

Plussat: The location only

Miinukset: The room was old. There was paint peeling from the tub and shower was filled with soap scum. Floors were filthy

Plussat: Great attitudes and service

Miinukset: No

Plussat: Location was good, pretty quiet, away from casino traffic.

Miinukset: Several things; room was not clean, empty beer containers and trash found in room. Pillows smelled like dog. Carpet was wet, dont know if they just cleaned it,but it was inconvenient? Several incidents of being awoken by people partying and banging.

Plussat: It was peaceful

Miinukset: The area was a little off but great

Plussat: The fact that there was a shuttle to the casinos! No need to pay for pricey room on sight.

Plussat: Clean and very freindly staff

Miinukset: Due to Covid restrictions, pool was off limits as well as bar, but understandable considering.

Miinukset: NO HOT WATER TO TAKE A SHOWER

Plussat: Friendly staff and very clean hotel

Miinukset: No. Perfect hotel

Plussat: Breakfast wasn't including in my package

Miinukset: Everything was excellent

Plussat: Very clean, friendly staff, convenient location.

Plussat: Location was convenient for going to the Casino and nearby restaurants. The shuttle service was an excellent perk and checkout was convenient.

Miinukset: The bed was a little more firm than I like it, but I slept fine.

Plussat: The reservation clerk who was working behind the front desk was so very nice and helpful. I had to call because I got lost and she stayed on the line and gave me directions until we arrived. She also gave us directions to the casino. This young lady was always smiling and made us feel welcome.

Miinukset: The bathtub needed to have a rubber mat to prevent falls. I nearly fell and slipped several times while trying to shower. Not a hugh expense to prevent falls.

Plussat: Easy check in, clean rooms and 2 minutes from Casinos!

Plussat: The employees (especially Laurie) was sooo polite and helpful.

Miinukset: Air conditioning problems and lightbulbs out in the room.

Miinukset: We stay here often always treated with Extreme kindness.

Plussat: very nice cleaning crew. very friendly

Miinukset: covid regulations, no hot breakfast. pool sign was always up saying "closed" do kids couldnt enjoy swimming.

Plussat: So quiet loved this fact

Miinukset: Wasn’t a full experience because of covid 19

Plussat: The room was okay!

Miinukset: The can smell a bit cleaner and breakfast should be out until 11am!

Plussat: Everything

Miinukset: N/a

Plussat: Pet friendly Staff friendly. Great A/C and very comfortable bed

Miinukset: Not a thing

Plussat: Staff was nice.

Miinukset: It was near the highway. The blow appliances in the room didn't work. The jacuzzi along with the pool looked all around dirty. We didn't want to get in either because we were worried we would catch something. Atmosphere was worrisome.

Plussat: Location

Miinukset: The hotel is not a 3 star hotel

Plussat: Nothing

Miinukset: The A/C rattled like it was about to fall apart every 15 to 20 mins. Horrible night sleep.

Miinukset: The room was not clean. When I went to use the bathroom the was stuff in the floor knfeon of the toilet. I had to clean the floor. And the whole floor was dirty. They light didnt work. And the ice machine didnt work.

Plussat: Friendly staff

Miinukset: AC in room stopped working in middle of the night. Poor breakfast, hard boiled eggs floating in yellow water, no lids for cups

Plussat: Everything was great

Miinukset: Nothing at all

Plussat: Great room, very spacious! The split bathrooms were nice and the couch bed comfortable! Breakfast was great!

Miinukset: The pool area could have been cooler or the water cooler. Pool was small. No coffee in lobby.

Plussat: Location and night staff

Miinukset: Parking, Breakfast, Room

Plussat: Room amenities. Location.

Miinukset: Appeared housekeeping had not thoroughly mopped bathroom floor. Had to ask for this.

Plussat: 2 sinks we’re nice. Also, nice living room layout with the 2 queen bed suite.

Miinukset: Laminate floors in the rooms. You can hear EVERYTHING outside the rooms.

Miinukset: Did not like the indoor pool. Super hot, too small, and could not breathe in there.

Plussat: Great bed, large room, friendly staff, excellent breakfast setup. The real standout was the staff and bed. The breakfast was kept well stocked by a very efficient woman, thanks so much!

Miinukset: Nothing

Plussat: Friendly staff

Miinukset: no breakfast bc of covid-19

Plussat: Location was perfect to go to casinos

Miinukset: No coffee or breakfast.

Plussat: Friendly staff and cold ac

Miinukset: First room had black mold in shower,tv didn't work,2nd room mold in bathroom, coffee maker,shower and phone didn't work,had to take top off toilet to flush and no breakfast as stated and price had included breakfast

Plussat: Clean environment

Miinukset: No

Plussat: Location close to the casinos.

Miinukset: The rest room was not very clean. We only had one roll of toilet paper And no hooks for the towels.

Plussat: Desk clerk was amazing and very friendly

Miinukset: Hotel listed having a hot tub, there was not one. VERY user about that

Plussat: Ots ok

Miinukset: Its r un down tv not working beware a lot of people homeless

Plussat: Great location and was able to get a reservation when the casino hotels had overbooked. Friendly staff. Loved that the A/C was on in the room BEFORE we got there! Clean room and facilities

Miinukset: The beds were squeaky...every time someone rolled over, both beds in the room squeaked. I miss not having breakfast available...even if it was some kind of grab and go...muffins, pop tarts, etc.

Miinukset: They don’t serve breakfast due to covid, but booking says they do

Plussat: Location

Miinukset: They seem to have low standards for cleanliness.

Plussat: Everything was excellent

Miinukset: No complaints

Miinukset: I didn’t have a coffee pot in my room

Plussat: That staff was excellent and patient

Plussat: I love how close it is to the freeway and close to the casinos.

Plussat: Location

Miinukset: Phone did not work. Had to ask for extra towels(was told rooms are only cleaned once a week). Had to ask for extra dishes not in the room. Should be a discount on cost since all services and amenities advised during was not available.

Plussat: Close to casinos

Miinukset: I was told the dishwasher was broken and not to use it. I was running water in the kitchen sink and did not notice water fill and overflow the dishwasher onto the floor. It was reported and it turned out the sink disposal was locked up/clogged.

Plussat: Convenient to everything, very clean

Plussat: I had difficulty finding the hotel after getting off the interstate, but when I called the hotel for directions the lady at the desk stayed on the phone with me until I arrived. She was friendly and helpful. The accommodations were extremely comfortable, and there were lots of places to eat nearby. It was very quiet throughout my stay.

Miinukset: No cons.

Plussat: The breakfast was wonderful. Including the two types of smoothies.

Plussat: Location

Miinukset: Staff didn't wear mask!Trash cans overflowing. Entrance way dirty too.

Plussat: Room size

Miinukset: No

Miinukset: Doesn’t serve alcohol on site. But you can go next door.

Plussat: Breakfast presentation was timely and very nice... Staff did a good job and was friendly. Conveniently located but parked after 7pm is challenging to find a spot.

Miinukset: Had to wait to check in after 4:30pm check in so my experience for room was high. Room had coffee but only decaf.; room had no soap, shampoo and only two towels. Discussed expectations with staff and it seemed like it was my fault,below average experience

Plussat: Close to casinos and central to other great activities in the area.

Miinukset: Pool was too small.

Plussat: The privacy!

Miinukset: There were dirty rags still hug up on the shower rod in the bathroom. everyone oversees things at time. i wasnt mad, but that was the worst thing about my stay.

Miinukset: very strong odor from the AC unit!

Plussat: Housekeeping stole my Cologne

Miinukset: Housekeeping stole my Cologne

Plussat: The cleanliness of the room and hotel with great parking good area surrounded by restaurants and stores

Plussat: Good location

Miinukset: This hotel is not will to accommodating changes in book at all!

Plussat: That clerk was very nice and took good care of us after I complained about the room.. She upgraded us to a much better room and my mother's day turned out great..

Miinukset: The room we were in was dirty, uncomfortable, and the television didn't work.. We had a last minute check-in, we were tired and just wanted some rest from traveling..

Plussat: The bed! That's it!

Miinukset: Black stuff shooting out the jets in tub. Room smelled awful. They gave me a suite that costed me $208. Pillows were tiny. Had to go buy air fresheners. The value is very poor, too much money for a suite. Very disappointed and really would have liked to have gotten my money back to go somewhere else. But, front desk wouldn't return money.

Plussat: the location

Miinukset: everything! the smell, the noise, the occupants next door to me, the noise from the time i got there til i woke up. i couldn’t sleep at all. i told the manager the next morning when it was time to check out and he was nonchalant to the issue. never

Plussat: I liked the pool and the lobby was clean..

Miinukset: our room was not clean. Hair was on bathroom floor and counter wasn't clean and hair in the sink and we had to clean our on end tables and carpet was not vaccummed

Plussat: Staff was really pleasant

Miinukset: location but because of the type of hotel i understand

Plussat: Where it was located I had to rent a truck from home depot and it was convenient right across the street

Miinukset: carpets in the room filthy the bed was just OK there was no laundry bag no soap in room NOT 1 TOWEL THE REMOTE FOR TV WOULD NOT SHUT THE TV OFF I. GUESS THAT IS WHY IT WAS PLAYING WHEN I OPEN THE DOOR THERE WAS NO DESK CHAIR OH DID I ALREADY SAY THERE

Miinukset: the comforter had stains on it, the bathroom floor had sticky spots along with the dressers in the bedroom.

Plussat: It had refrigerator

Miinukset: Did not have a swimming pool

Plussat: Loaction

Miinukset: Cleanliness

Miinukset: the location, too far from fwy.

Plussat: Customer Service

Plussat: When we arrived to the hotel it was very clean. The bathroom was spotless, the beds was had clean linen on it. They did not have any smellls. We also had a kitchen area which was very nice for people who may need to stay longer.

Miinukset: I wish you had a pool. That was my only thing about it. We had to drive around Lake Charles to find a pool. I think ya'll should think about getting a pool.

Plussat: Quiet at night

Miinukset: Roaches

Plussat: Everything was excellent

Miinukset: The beds were to hard and uncomfortable

Plussat: Nothing

Miinukset: People hanging in the halls and the smell of weed was everywhere along with bugs and ants in rooms

Miinukset: front desk was not 24 hr a day no coffee pot no cooking utensils or cookware

Plussat: More crackhead than every

Miinukset: Everything

Plussat: Location

Miinukset: Location

Plussat: The staff was polite but the smell of this hotel and the room(s) were horrible. The tv did not work in the first room, roaches were everywhere (not exaggerating) in 2nd room. Had to move back to room without working tv because no others available.

Miinukset: Employee states she would speak with management about discount. Unable to speak with a manager or employee the next morning because it seems like the front desk closes at 9 pm and not open until after 9am. At 915am the front desk still closed.

Miinukset: Everything thing was horrible the staff is the worse. Room wasn’t cleaned and didn’t have any towels. They didn’t change the sheets take out the trash or bring more towels

Plussat: The location was the only thing good about this hotel

Miinukset: Lousy attitude from the hotel staff, dirty looking property, dirty looking room, only one drinking cup in the room, sign in the office to not ask for cups or anything else. Will never stay there again.

Plussat: Staff was friendly, room was clean

Miinukset: One of the lights did not work, and you have to get right up on the tv to change the channel with the remote

Plussat: The rates, location, quietness,

Miinukset: Could have been a little cleaner, needs better towels and needs to be more friendly at checkout time

Miinukset: Mold on window curtains, mold in AC unit, hair in countertop tray, brown shower head, dirty mirror, dirty shower floor, slow draining shower...

Plussat: Location was oknod

Miinukset: It was supposed to be a non

Plussat: Price and location

Miinukset: Starting to look like a do drop in for truck drivers passing thru.. Parking lot looks tacky...

Plussat: Location

Miinukset: Stains on carpet and blankets

Plussat: So many pillows

Miinukset: Behind the tv was a lot of trash

Plussat: The jacuzzi tub

Miinukset: Bathroom floor had long pieces of hair

Plussat: I liked that it was close to the beach.

Miinukset: Its a drug hotel

Plussat: Nothing

Miinukset: It was nasty, roaches, dirty tub, dirty sheets, non smoking room smelled like an ashtray. Bed skirt had mold and looked like it had not been changed in years. Staff didnt care about any of this. Worst place I have ever been to. Stayed less than 10 minutes

Plussat: My car was still in the parking lot the next morning and there was a Starbucks in town.

Miinukset: Okay, where to start.... The location was okay I guess but it had some people lingering in the parking lot that got me worried about my car loaded with personal stuff being left there. The room smelled like mildew/mold...the bed had WAVES...no, not kidding. Drove to a local supermarket to get something to eat and came back to room. The hotel still admits smoking clients so the non-smoking area is on the first floor. Some homeless people were hanging around the outside glass door at the end of the hallway. Sleeping was not comfortable since I kept trying to get a flat part on the mattress which was hard to find. Personnel were friendly but guests were somehow strange characters. My car was in the parking lot the next morning so that was good news.

Miinukset: Lobby dirty waited a hour for our room to be ready I don't know why cause cause the bedding and pillows was second hand from holiday inn uncomfortable sink pipe was broken people walking in walkway smoking weed also wearing nights room was very bad

Plussat: staff

Miinukset: no working remote for tv , saw a roach, toilet filled up slowly

Plussat: Location to cadino

Miinukset: Room was dirty

Plussat: It was nothing like but the hot water

Miinukset: They had people running in and out very random walk in the parking lot. The restroom was dirty a plus breast behind the door don't think they change the sheets when they did clean up. Woke up to someone having a fight around 8 a.m. turn the hallway actual fist fight. Ordering a queen-size room only got a full size. Very low budget.. the ice machine did not work. The carpet was dirty look like it hasn't been changed in years.

Plussat: location

Miinukset: nasty, the dirtiest thing I've seen

Plussat: Aside from my initial contact with the hotel,the staff was extremely friendly and accommodating. However when I contacted the hotel June 20, 2018, oneday prior to my arrival, I was told that I was given a smoking room and there was no recourse.

Miinukset: In my room curtains was ripped and hanging off the rod. The room was in desperate need of cleaning and updating. The furniture was extremely shabby, and the seat on my desk chair was not connected. It actually fell off befor I could sit on the chair.

Miinukset: It was very dirty smelled horrible hot in the room

Plussat: Front desk clerk was friendly.

Miinukset: Bathroom was dirty, broken toilet, and no toilet paper upon arrival. Room smelled bad.

Plussat: Nothing at all. The hotel wreaked of marijuana. I had to immediately check out. My bank account has still not been credited.

Miinukset: This hotel was absolutely horrible.

Plussat: Nothing much

Miinukset: Smelled foul, unprofessional

Plussat: Staff

Miinukset: The smell, it was hot

Miinukset: Nothing a nice place.

Plussat: No Comments

Miinukset: Everything

Miinukset: The place was kinda sketchy. I didn't sleep well the entire night. Then I woke up and noticed someone had broken into my tool box on my truck and stole all of my tools. Very disappointed.

Plussat: Nothing

Miinukset: Pictures reflected location near Golden Nugget casino, but booking confirmed a location about 10 miles away that thanks to GPS helped to locate. Too late and too tired to find a more desirable location. Was not looking for a motel room.

Plussat: Everthing

Miinukset: Nothing

Plussat: The room

Miinukset: Nothing all around good room

Plussat: These people are crazy. Called police because they don’t understand service dog laws. The can not communicate in English and most Americans don’t speak Hindi or Indian. They are in the wrong business

Miinukset: Management and staff

Plussat: Location

Miinukset: N/A

Plussat: Rooms r nice staff r the best and motel is clean and the location is very comfortable.

Miinukset: Nothing at all

Plussat: Rooms n breakfast

Miinukset: Nothing

Plussat: Location and the shuttle availability (the shuttle driver is such a joy).

Miinukset: NA

Plussat: They are 5 minutes from the casinos and even provide an evening shuttle until 3am.

Miinukset: Breakfast ends at 1030....but if you did the night right, it is hard to be up that early...great waffles.

Miinukset: The room overall was fine, but if you miss the small details after all the time you’ve had to prepare, it shows. Here’s what I noticed. There’s a sign hanging on the mini fridge that says “Thirsty” and not a thing in the fridge. No bottled water at all in the room. No regular sugar or cream for coffee. Nothing to stir coffee with. The snacks offered on the coffee bar looked like they were never restocked. And the absolute worst thing ever, dried hair on the walls of the shower. I’m not planning on staying there again.

Plussat: Indoor pool

Plussat: Very clean. Nice rooms.

Plussat: How clean the room was

Miinukset: No

Plussat: Absolutely wonderful stay! Would definitely stay here again.

Plussat: Shuttle was convenient. Staff was great and breakfast was great

Plussat: Price and location

Miinukset: New staff was not well informed; poor info about turning on TV, using the computer; way to charge up cell phone. Problem in room with bulbs needing replacement, availability of baggage cart. breakfast seemed very skimpy.

Plussat: Nothing

Miinukset: The tub was dirty the air conditioning was to loud they didn't have any extra blankets or sheets and when ask to switch the room the didn't have any and the hot water was hard to put on

Miinukset: When we arrived we noticed a police officer positioned on the North side of the main building. At first we thought this was a good thing but once we got to the building we were staying at, we say drug deals taking place, people driving through the parking lot at 30mph blaring music. When we walked into the hotel, it reeked of mold and cigarettes and there were stains on the bedding. We decided it was not safe to stay at this hotel so we purchased a room at the Holiday Inn 15 min away.

Plussat: Location was convenient

Miinukset: Dead roaches littered in the room, smelled humid and dirty.

Plussat: I didn't like nothing, the staff was rude too..

Miinukset: The room, was not clean, they had a taco bell box from the previous guest under the bed, it was not worth the money.. No pool... Nothing that I liked..