Lake Charles hotellia

Plussat: Courteous and helpful staff. Great location, centrally located giving good access to other sales and services the city has to offer.

Miinukset: The clock radio was not set and kept buzzing off and on all night. Had the wrong time and the radio could not be turned off.

Plussat: The bed was very comfortable.

Miinukset: Nothing

Plussat: Modern styling

Miinukset: No

Plussat: The decor and atmosphere. The beds were also great.

Miinukset: 2 of our rooms had a mildew smell. But they changed us into new rooms.

Plussat: Very friendly staff.

Miinukset: Awful location: and the AC made noise! Had to be fixed

Plussat: Location - close to Casinos. Fridge and microwave in the room.

Miinukset: Room was small. False pillows on the bed. Room service and luggage carts were not offered at check-in by staff.

Plussat: Location

Miinukset: Our rooms were not clean and had ants

Plussat: Location /staff

Miinukset: No

Plussat: They was a pubic hair on my sink in the bathroom

Plussat: Staff was friendly and helpful.

Plussat: This Hotel is perfect. Stayed April 18. It is brand new, clean, convenient and had a very pleasant front desk attendant on duty when I checked in. Trust this review, I usually don't leave them.

Miinukset: toilet paper holder was off the wall. water leak in celling room had Oder mold over price rooms

Plussat: I really liked that when I blacked out on the front lawn and awoke several hours later in my room safe and secure (who knows how I got there.) I realized that I didn’t have my phone. I slowly retraced all the locations my hazy swollen brain could recall. Sitting right there on the front of Lucifer and everyone on the grass was my iPhone and chewing tobacco. I was so happy! To me is great evidence that the establishment keeps out the pleps, riff raff and pirates. The next morning once I found my phone I did a little research. Well it’s a damn good thing I passed out. I had called a tattoo shop for a quote on a face tat!?! Well I suspect I was sitting outside waiting for an Uber. God bless that person for not picking me up. About the room. I stayed on the 3rd floor in a very spacious suite with a cute little kitchen. Everything was perfect but I definitely paid for it to be. The room is not a bargain but it is a value.

Miinukset: Really not much to dislike. About all I can think of was the elevator was so obnoxious. It’s over use of loud useless sounds. Almost as if they were pleasant and welcome. Really, I gotta know who thought that was a good idea?? possible someone really high up in corporate or maybe the elevator technician pulled off a massive troll. Sorry now I am just bitching because it’s fun. The place is great.

Plussat: The property was amazing! So comfortable and affordable.

Miinukset: I loved that the room was so spacious, property was so clean, and the service was great! Makana was so nice and very helpful throughout my families stay.

Plussat: Convenient to everything, very clean

Plussat: Horrible smoking.., order AC horrible in first room Great breakfast & service in the good area.

Miinukset: Not a Marriott category ...

Plussat: Room size

Miinukset: No

Plussat: The lady at the front desk was exceptionally personable.

Plussat: Location. Room setup.

Miinukset: Parking in front. Limited parking spaces near front door.

Plussat: Breakfast presentation was timely and very nice... Staff did a good job and was friendly. Conveniently located but parked after 7pm is challenging to find a spot.

Miinukset: Had to wait to check in after 4:30pm check in so my experience for room was high. Room had coffee but only decaf.; room had no soap, shampoo and only two towels. Discussed expectations with staff and it seemed like it was my fault,below average experience

Plussat: Welcoming and friendly staff team. Fabulous room with everything we needed. Liked the homely touches of washing up liquid and sponge etc. Soft fluffy towels and great bed.

Miinukset: Pool on ground floor overlooked by building works going on opposite. But unavoidable I would say.

Plussat: Everyone was very friendly from the time we walked into the door until we checked out. Very clean and safe feeling.

Miinukset: The room was very warm. Had it set on 65. Never went below 73 even at night. Others were saying the same.

Plussat: Close to casinos and central to other great activities in the area.

Miinukset: Pool was too small.

Plussat: This was one of the best hotels I have stayed in and the staff was all just amazing! Wonderful experience!

Miinukset: Not one thing! It was the best hotel!

Plussat: Clean comfortable room, friendly staff

Miinukset: The breakfast is advertised on a sign that it is available till 9:30 am, My mom went down at 8:20 and found cold eggs and very few, she asked the attendant if she was bringing more out because my sister and I were on our way. The attendant said they were not making more eggs and that breakfast ended at 9:00. We were going to a funeral and were going to be there most of the day so it would have been nice to get a quick breakfast before leaving but we had to stop somewhere else and spend more time.

Plussat: Everything

Plussat: The breakfast and the friendliness of the staff.

Miinukset: smoking in the pool area. One patron was asleep, presumably from the night before when we went to go swimming at 730am. Leftovers butts made the pool sem trashy.

Plussat: Very friendly staff and clean, comfortable room

Miinukset: no

Miinukset: 1 lady at front desk should have been 2.

Miinukset: Ran out breakfast food early

Plussat: Staff was great, very friendly and pleasant. Lobby area was super clean and decorative.

Miinukset: Rooms were obviously not cleaned thoroughly, we had to be moved, found pair of dirty men's underwear in corner. Location was almost 'on' interstate, was so close. Supplemental room furniture was dusty, filthy, just disgusting, with visible spots on sofa

Plussat: Everything. The staff was professional al and eager to assist us.

Miinukset: No

Plussat: The staff were nice and friendly I had a beautiful suite located away from other room and it was a great stay. Great breakfast

Plussat: Okay for price

Miinukset: Room was not ready at check-in. However, front desk was very apologetic and made class to housekeeping so that we were in a room soon.

Plussat: The room and bathroom were very clean as was the lobby and every other area of the premises. The bed was comfortable and the area was quiet. The breakfast was very good. We would definitely stay here again.

Plussat: Super nice desk clerk!  She was a breath of fresh air after staying at several hotels on our vacation.

Miinukset: All was good.

Plussat: Was in a very great location

Miinukset: Staff was rude checked in to see my sheets were dirty then minute later towels were dirty the whole room was dirty manger laughed said sorry I can just clean it that’s it

Plussat: The lay out of the room.

Miinukset: Muggy. Floors sticky. Moldy shower and drain in the bathroom sink nasty.

Plussat: Very good.

Plussat: Wonderful and spacious room.

Miinukset: Didn't like the shower head.

Plussat: Very convenient shuttle to and from casinos. Excellent Greeting by check in staff. Very good room, new. The hotel was full, but still quite in room.

Miinukset: The room was a bit small, however packed with stuff you want for a long stay; full size frig., small stove & microwave.

Plussat: Very clean and room very nice

Miinukset: No

Plussat: We liked the amenities. And yes Breakfeastwas great.

Miinukset: The bathrooms weren’t completely clean. Our shower door was dirty. And floor in bath looked like it wasn’t swept properly.

Plussat: That the hotel was newer and that there was a refrigerator.

Miinukset: Maybe add some additional breakfast items such as other baked goods like danish, scone, croissant, cinnamon roll. Maybe some additional cereals or granola for yogurt. Would like full fat milk for baby

Plussat: This was a new hotel. The staff was very friendly. Our room had a very nice kitchenette. Beds were comfortable.

Plussat: I love the beds and kitchenette.

Miinukset: There was a dirty hand towel on the shower curtain bar but other than that it was great.

Plussat: The rooms were nice and the pillows were AMAZING. Breakfast area was clean and coffee was strong:) will return again.

Miinukset: No, everything was AMAZING.

Plussat: This hotel is perfect for a weekend getaway. The suites are new and contain a small kitchen. The bathroom is large and well appointed. The location is perfect if you are in town to visit the local casinos.

Miinukset: The placement of the table was such that it made it difficult to get a luggage caddy into the room. Minor inconvenience and nothing that would influence my decision to stay here again.

Plussat: The beds were comfortable and the staff was friendly. Basically it was all great. Pool was awesome.

Miinukset: The cost was a little high but all in all it was great and we will be back.

Plussat: Location, quiet, staff very helpful & friendly. Rooms very comfortable.

Miinukset: Animals being allowed to stay in the rooms. May have fleas or ticks. Not blaming animals, blaming trifling owners.

Plussat: Location, staff, quietness, on the surface everything seems nice

Miinukset: Bathroom corners had black mold in 3, pink mold in 1. A/C wouldn't actually condition the air to remove humidity as an AC (hence the name) should, NO TRASH CANS!!. Refer had no light and is black inside so you can't see, it froze my entire six pack of sparkling water to the point that the cans actually split. Breakfast first day was good, eggs decent bacon crisp. Second day was AWFUL - sausage patties were greasy and actually a color gray I've never seen on food before. All in all, pretty expensive stay and won't do it again.

Plussat: Indoor pool and friendly front desk clerk that checked us in.

Plussat: Great staff and accommodations.

Miinukset: Not really. Overall a good experience!

Miinukset: The room was dirty! The doors, headboard, tv were dirty. Handprints and smears of dirtiness were extremely obvious. Never expected something like this.

Plussat: Everything

Miinukset: Nothing

Plussat: Location to casino

Miinukset: The check-in staff was not prepared, couldnt answer questions and seemed puzzled about which rooms were available. We couldn't check in until 4:45 pm, once we got into the room there was a long hair on the side of the shower. I wish I could get my $ back

Plussat: Everything

Miinukset: The restroom by the pool was dirty

Plussat: Very friendly staff when I arrived

Plussat: Spacious rooms, comfortable beds and friendly staff.

Miinukset: There was nothing I didn’t like.

Plussat: Great breakfast and it was quiet at night. Towel rack broke & they fixed it really fast. Also liked the indoor pool.

Miinukset: No. They were great!

Plussat: The view from our room

Miinukset: There was a roach In our room In Rest room. I have never seen a roach in any hotels that I've stayed in. I reported it to management and nothing was done. I was told by the manager to send the pictures of the roach to her Email.

Plussat: Room layout and location was great.

Plussat: The location of the room, it’s decor and the variety and number of eating establishments located inside the hotel.

Plussat: Everything is great,Service,Rooms,Stuff

Miinukset: Nothing

Plussat: 24hrs casino play

Miinukset: The room did not seem to have a bag for laundry or dry cleaning, after being in the pool you do not really want to pack away wet clothes on your trip back.

Plussat: convenience

Miinukset: our TV had a huge bright spot on the screen when it was in first I thought it was caused by the room lighting but it wasn't

Plussat: Everything

Miinukset: Nothing

Plussat: Everything!

Miinukset: Loved everything!

Plussat: The service

Miinukset: N/a

Plussat: The room was pretty, clean, and very comfortable. The lay out was especially nice.

Miinukset: The restaurants were all noisy.

Plussat: The bathroom was dirty. Toilet had hair and a bowel stain in the toilet. Other than that the hotel and restaurants were very nice and the pool is amazing

Miinukset: The bathroom in the room was not i had to grab someone in the hallway to clean the bathroom

Plussat: Everything

Miinukset: No complaints

Plussat: Everything

Miinukset: Nothing

Plussat: breakfast was very good. The room was nice and the Ice machine was close. There was a tray in the room for getting coffee to bring back up to the room. Nice

Miinukset: Before I left Houston, I asked about transfers to and from casinos and was told there was a shuttle. I did not ask the "right" question! It is only after 5pm! Instead of bringing my own car, I traveled with friends who stayed at the Casino. I'm left out!! Awful! I asked about leaving my Iphone with them to get charged since I left my car charger in the car and was left to catch the shuttle....Not, The front desk would not charge the phone for any length of time...I do not believe no one has a iPhone charger in that office. You should consider a charging station ( I have seen them at the VA facilities) I was told to call an UBER to go get a charger or go to the casino. The Uber cost me $8 one way to go to the casino. Tacky! When I finished at the concert at 12midnight, I had a terrible time getting the front desk to answer the phone to ask for the shuttle. They left me standing outside on the curb for over 30 minutes and several calls later to confirm someone was coming. It is only 10 minutes one way to the casino on the outside! If the casino had not been $250 for that night I would not have stayed here, Paying $150/night should have had better customer service. I have stayed with Hiltons for years and had better customer service. The desk should have called me to let me know what was going on instead of leaving me outside in the rain wondering. They are young and don't care about the older generation concerns. The shuttle had come and gone once when I was inside trying to see if they were there before I could get outside!

Plussat: Location and the shuttle availability (the shuttle driver is such a joy).

Miinukset: NA

Plussat: Clean, new, good facilities

Miinukset: Tea and coffee that are provided in the lobby were often not hot. The elevators make the most horrendous chime noises.

Plussat: Breakfast was fine. The staff was helpful.

Miinukset: Scrambled eggs instead of omelets. Better selection of fruit.

Plussat: Indoor pool

Plussat: Shuttle to casinos was a plus! Very clean. Great location! Close to great food and fun!

Plussat: How clean the room was

Miinukset: No

Plussat: Absolutely wonderful stay! Would definitely stay here again.

Plussat: Ease of check-in, quality and clean accommodations.

Plussat: The hotel is nice. The room was very very clean. The clerk at the front desk was not friendly , didn’t acknowledge us for several minutes, not even a hello, I will Be right with you. The breakfast potatoes were hard, not cooked. We have stayed here in the past and not had these issues. It was disappointing.

Plussat: Shuttle was convenient. Staff was great and breakfast was great

Plussat: Room size comfortable

Miinukset: Overpriced stay for poor hype! Room was NOT properly cleaned and maintained! Counters and floor were visibly sticky and dirty. Room had no refrigerator and bed was hard. Tub had to be cleaned before using. We arrived late and didn’t realize it was a continuous problem. Staff never asked about stay. Charges were calculated differently than what I booked, but balanced almost the same. I would not eat here either. Buffet was below average of choices and taste. We had to eat elsewhere which was great!

Plussat: Liked the casino. The floor we stayed on was quiet. We ate at Jacks bar and grill. Food was great.

Miinukset: Mattress not too comfortable. Pillows were hard. Disappointed there was no fridge.

Plussat: The hotel was comfortable and games were fun. Front desk, retail staff was friendly and professional.

Miinukset: Not hot water in shower, room coffee nasty, pool staff disorganized, pool menu limited. Purchased Canana 3. Ordered red wine, 20min later we’re told they were out. Ordered chips, salsa, guacamole. The guacamole was brown, looked like it was squeezed out of a pastry bag. Looked like dog poop. I returned it and ordered fruit skewers with cinnamon yogurt. I ordered frozen fruit thrown on a paper plate and a smaller paper plate with plain yogurt. No one returned to refill our drinks.

Plussat: The lazy river looked beautiful and inviting. I wish we could have taken advantage of the pools but we didn’t plan for it.

Miinukset: Aside from finding an old dirty glass by the nightstand, The entire property was overall clean and very inviting. We had dinner at the Jack Daniel’s Bar n Grill and it was horrible. The meat was over cooked and dry. The drinks were very good though.

Plussat: Everything

Plussat: The smoke smell permeated the entire facility. Really too much for me and made it unenjoyable.

Miinukset: Smoke. It needs ionizers and more air. The people that work there complain about lack of employee consideration by the new corporation. I should not know about this.

Miinukset: I paid too much for this hotel. It was not what I expected. I will never stay at this hotel again.

Plussat: Excellent choices for on site restaurants; lazy river with in water bar is as good as it gets

Miinukset: The visual decor/color pallet of the hotel rooms felt a bit dated, but not to the point of detouring me from returning

Plussat: Location, casino & friendliness of staff

Miinukset: I could not reach guest services on the phone at all. I had to go downstairs several (5) just to get a question answered.

Plussat: Nice location

Miinukset: Not too impressed this time. Not as clean and nice as previous visits. The younger staff members aren’t super helpful or nice, but that just seems to be the case anywhere you go. Was looking forward to their awesome seafood buffet but it was BBQ in

Plussat: This hotel has rustic charm. Makes you feel like you are in a mountain resort. They have two large fireplaces in the lobby. Lots of food choices and several boutiques. Rooms are super clean.

Plussat: They are doing all aspects very well

Plussat: Convenience to the city

Miinukset: Hotel is old , smells bad and needs updating

Plussat: Your breakfast

Miinukset: Facility needs an up lift and new beds

Plussat: The room was excellent. Spacious, very clean and comfortable. The staff, especially the worker that cleaned the room and the worker that monitored and maintained the breakfast area. I apologize for not knowing their names.

Miinukset: The hotel sits back from the street with a single driveway to enter and exit. Difficult to see. Easy to miss.

Plussat: Accommodating and good value compared to other hotels.

Miinukset: Carpets in room were sticky.

Plussat: The breakfast was amazing with a large variety of items to choose from.

Miinukset: Everything about our visit was fine. There was a stale smell in the elevator but besides that everything was great.

Miinukset: The 1st room We was assigned had a mole smell so badd. Went to front desk. Clerk happily found us another room on 3rd floor. This room was somewhat better but major construction going on. Had to burn candles to tolerate the smell. I fill a facility is under renovation should not let paying customers be subject to this This facility was my first choice to stay—coming from Houston each time. I am sure about the next time

Plussat: Big room

Miinukset: Yes my 11yr old son slept in the sofa couch And got a badeed spots all over his body taking him to doctor today to see if there bed bugs

Plussat: Staff very friendly and very helpful.

Miinukset: Very early morning call from room service.

Plussat: Night manager was nice and found us a room without blood stains and roaches

Miinukset: Almost everything. They even charged me full price even after showing them a photo of roaches

Plussat: The breakfast was excellent. The staff was very helpful.

Miinukset: I’m going to have to contact the company because we weren’t given our choice points.

Plussat: Breakfast was good, and the staff was beyond friendly-downright welcoming, even. Super sweet folks!

Miinukset: No issues; it's not brand new, but far from run down.

Plussat: Breakfast had a large variety but I was hoping for some scrambled eggs (hard boiled in cooler) & bacon. They did have sausage. I wish it had a microwave for the muffins, etc.

Miinukset: Our room didn't appear to be thoroughly cleaned. Some spots on the bathroom floor, hair in the sink, and an unopened toothpick package in the middle of the floor.

Plussat: When I saw the location I thought this will not be a good stay. I was very wrong! Never judge without seeing for yourself. My wife and I truly were happy with our stay and will stay at this location again if ever in the area.

Miinukset: NA

Plussat: The breakfast was very good

Miinukset: coffee in the room was not good

Plussat: It was a very nice hotel in a good area.

Miinukset: Our room was so humid the sheets were wet.

Plussat: Great TV selection.

Miinukset: The room was ok. Not bad. Bedding was worn but clean. Bath tub was rusty. Toilet looks old. Very good selection on the TV.

Plussat: The staff was very nice. The room was renovated with a new modern look. .

Miinukset: The tub needed repairs. It was peeling on the inside.

Plussat: Wonderful breakfast. Clean room. Soft comfortable bed. Just minutes from the Casino.

Miinukset: No. We have stayed here a few times. Always a good stay.

Plussat: staff was wonderful

Miinukset: it was very humid in the building

Plussat: The hotel staff were very nice. Room was quiet and comfortable. Parking area was well lit and secure. Free breakfast offered a nice variety of options.

Miinukset: Hotel only had one elevator. The hotel room appeared to need some updating. Bathroom vent light was out which and bath tub area dark. There was some mildew along the top corner of the tub. The tub surround had some staining. Not sure if I would stay at this location again.

Miinukset: No parking

Miinukset: Not the best but not the worst. 2.5 star at it's best.. Parking sucks

Plussat: Clean, great staff, good price

Plussat: Clean, and safe.

Miinukset: No

Plussat: Bed was soft and comfortable clean bathroom quiet spacious great location and made me feel like at home.

Plussat: Everybody was very friendly

Plussat: Location was key. I was a block away from my destination and the area was had many restaurants to choose from close by.

Plussat: Breakfast

Plussat: Good distance from casinos. Comfy pillows.

Miinukset: Not enough parking. Very small parking lot. Room did not smell good and everything in the room was damp. TV was positioned on other side of room very awkward to watch while laying in bed. Sitting area was empty only had one chair. Bed was hard as a rock. Felt like I was sleeping on the floor. No trash bags in trash cans. Bathroom lighting was horrible. So dim barely able to put makeup on. Killed a German cockroach on the wall in the bedroom. The breakfast was decent and edible except everything was almost cold, had to reheat. Tables and chairs were extremely old. Chairs were ripped and peeling off. Very disappointed in this Comfot Inn. We will never stay here again. Next time we will stay at the Comfort Inn on MLK Pkwy in Lake Charles. Its further from casinos but 100% nicer than this trashy dump.

Plussat: Location and price. Worked for us.

Plussat: Hotel was clean and really nice. The staff was accommodating. I love the location and the updated rooms.

Plussat: Excellent location for McNeese Football games....

Miinukset: N/A

Plussat: Breakfast was good and it make you feel like home

Miinukset: Need more lighting in the back parking lot

Plussat: Close to mall and casino

Miinukset: No trash bags in room, close to a shady bar, room were old, different color paint on walls, didn't show my college football team game on tv, didn't give me an extended check out time, etc.

Plussat: Friendly service, helpful, rooms cleans, beds comfortable!!!Great breakfast , variety of choices

Plussat: Staff was friendly.

Miinukset: The room had a musty smell, and the carpet was damp. Not sure if there had been a leak, or they had tried to clean the carpet. Felt a little uneasy leaving our vehicle in parking lot.

Miinukset: The bed sheets were dirty Pillows are so uncomfortable

Plussat: The location was 5 minutes from Casino's. Close to shopping center. The room was clean with the exception of leftovers in the mini-refrigerator. I would difently go back.

Plussat: Location close to the casinos.

Miinukset: The rest room was not very clean. We only had one roll of toilet paper And no hooks for the towels.

Plussat: It was close to the casinos

Miinukset: We had issues about the air conditioning. It wasn't blowing that cold. The employee came in, unplugged it and said she was calling maintenance who never showed up that night nor the next day. I have stayed here numerous times and never this bad.

Plussat: Desk clerk was amazing and very friendly

Miinukset: Hotel listed having a hot tub, there was not one. VERY user about that

Plussat: The bed was very comfortable for a quick nap. The hallway was very quiet at night.

Miinukset: The elevator was a little dusty. The mirror could’ve use a quick wipe off.

Plussat: Breakfast, 12:00 check-out, 3:00 check in. Comfy bed and pillows. Very accommodating and friendly staff.

Miinukset: Our shower drain had not been tended to in a while. It had aver slow drain. We lived locally but our A.C. has gone out so my husband went home and grabbed some Drano to clear the drain. Had to do it twice it was so clogged but it worked. Very

Miinukset: I had a double one bed was clean the other one was dirty , somebody left some food in the ice box, my last stay before this one the room was really clean. Also I must have missed the fine print that pets was allowed , not that I really care but I have some at home and I thought I was getting away from them for the weekend

Plussat: Location

Miinukset: They seem to have low standards for cleanliness.

Plussat: We requested and received a quiet room. The coffee was great. The service was nice. It was very clean.

Plussat: Can't say anything negative about the place other then no shuttle bus.

Miinukset: No shuttle to L'auberge Casino

Plussat: Location

Miinukset: Bedsheets had stains on them, wires were hanging out of the A/C unit, tub was filthy, no one answers the front desk phone, room was warm even with A/C set to its lowest temperature

Plussat: Bed was hard

Miinukset: The big closet could have been smaller and the bathroom much larger

Miinukset: service terrible, hotel not cleaned properly or stocked with essential linen for fold out couch for kids...asked for the linens and pillows NEVER recieved them ..just terrible place

Plussat: Very nice place! Nice location!

Miinukset: The pool area wasn't clean and the room was crowded but pretty nice!

Plussat: All of the staff at the hotel were very nice and friendly. The made us feel right at home. I Usually stay at the Golden Nugget We will continue to visit this hotel because we received the best service everything was amazing

Miinukset: Nothing

Plussat: Friendly staff

Miinukset: AC in room stopped working in middle of the night. Poor breakfast, hard boiled eggs floating in yellow water, no lids for cups

Plussat: Hotel was clean and the staff friendly.

Miinukset: The room had some unrepaired damage. Door handle missing one lamp switch broken.

Plussat: The breakfast was delicious and staff was very friendly. The hotel is very clean. My kids really enjoyed swimming in the indoor pool.

Miinukset: The A/C Unit in my room was not working properly. I had to ask front dest 3 times to please send someone up to fix it. I started asking at about 10 am. Then finally sent someone up about 5pm that day once i told them that if they didnt send someone up I either wanted a refund or another room. The maintenance guy finally came. The unit he replaced did not work either, so he called front desk and got them to switch our room amd comped some drinks for us at the hotel bar.

Plussat: The room was spacious and the location was convenient.

Miinukset: The room met my expectations

Plussat: Location and night staff

Miinukset: Parking, Breakfast, Room

Plussat: Close proximity to eateries and activities.

Miinukset: The nonchalant attitude and approach that the front desk associate gave after I checked in. Went to my room, #209 and discovered that the TV and the bathroom vanity light was inoperable. I called, advised of the issue. Was told assistance was on its way....too no avail! No one showed! I then proceeded down to the front desk to discuss the issues. I asked to be switched to another room but was turned down! With no other options. I then requested to cancel my reservation and proceeded to go to the neighboring property, Residence Inn!

Plussat: Shuttle service to casino. Breakfast was very good.

Miinukset: Can't think of anything

Plussat: Clean and neat

Miinukset: No bath tub

Plussat: Beside the bed, everything else was good.Great breakfast, clean room, nice staff,close to everything.

Miinukset: The Bed was a little uncomfortable

Plussat: The service staff at the breakfast buffet was very helpful and courteous.

Miinukset: The floors was always sticky in the breakfast area. One of the queen beds mattress was sunken and uncomfortable. The maid never mopped the bathroom floor when cleaning the room and the toilet didn't seem sanitized.

Plussat: Breakfast was nice but with only a few tables.

Miinukset: The room was clean and nice looking but the ac blew stale musty air that smelled of mildew. Terrible. Sheets felt damp. Did not like the uncovered blanket either. No top sheet so you had to be so careful to not touch perused bedding. They also charged for a third person to stay in a 4 person room. We’d been traveling a week and have not had any other motel do that.

Plussat: Staff was very helpful

Miinukset: Pool was very dirty and we had to ask them to clean it. Then we had to wait for it to be done which the kids were not happy about. Also the room had a musty smell to it and needed to be dusted.

Plussat: The people their were most understanding. We did not stay there because the pool was not available.

Miinukset: Rooms need updated ..

Plussat: Breakfast was nice for the money.

Miinukset: Room had alot of moisture, very humid for being 70 degrees. We like a cold room or house but that rooms ac had issues or room has moisture issues. If we were staying longer we would have asked to move rooms.

Plussat: The staff was wonderful and quickly moved me to another room

Miinukset: Termites in room

Miinukset: Staff is mostly friendly. They have one employee that is piontless

Plussat: Location and price

Miinukset: Staff is not very friendly.

Plussat: Nothing. Was very displeased with our stay.

Miinukset: Smelt of mold/ mildew. Floor was wet when we arrived and floor was wet when we departed. Only had a blower going to try to keep floor dry. Room shower was leaking outside into room area. Nothing was done while we stayed there.

Miinukset: One employee is piontless

Plussat: Beds were very comfortable

Miinukset: Wish eggs and sausage were available for breakfast

Miinukset: The breakfast selection was definitely lacking

Plussat: N/A

Miinukset: The breakfast was not convenient at all

Plussat: Not much

Miinukset: There really isn't a breakfast. No carpet in any part so it's very loud. Very cheap hotel. Does not spend money on anything. Towels look like they are 10 years old.

Plussat: Comfortable Bed

Miinukset: Bathroom needs to be updated. This bathroom is not the usual standard of Red Roof Inn

Plussat: There is free parking.

Miinukset: The housekeeper did a poor job of restocking our room. She did a poor job for 3 of our 4 day stay.

Plussat: Very clean and friendly staff.

Miinukset: It's location to lake Charles was very inconvenient and shouldn't have been listed as in lake Charles. There were no amenities nearby, just a gas station and a gentlemans club. Very disappointing.

Plussat: The lady at the front desk was helpful. I showed her the pictures of the roaches and we came back to a clean room and no bugs!! And she gave us a 10% discount. I felt it could have been more than that but I was grateful for anything at that point.

Miinukset: I didn't like the fact that we had roaches in our bed.

Plussat: It was very clean and the room was large. Very nice hotel especially for the price.

Miinukset: The parking. The parking spaces are super tiny plus theres not enough parking.

Plussat: Apparently the hotel had a renovation done since my last stay in May 2016. Love the design and the quality shown in all aspects. I had my pet dog traveling with me. We had a room closer access to the entrance made it convenient to walk it outside. The room was quiet even was close to the elevator. Staff was very friendly. Breakfast was more than what I could have. I will definitely come back again.

Miinukset: None

Plussat: Freeway access

Miinukset: The smoking rooms kept hallway Smokey

Plussat: The staff

Miinukset: Location was 6 miles away from civic center

Plussat: Location was good

Miinukset: Place smelled like must and mold everywhere and some of the staff seemed a few cans short of a six pack.

Plussat: Service

Miinukset: The toilet didnt flush. Water Tank was empty.

Plussat: Well lit and felt safe.

Miinukset: . Curtains covered Ac unit. Had to sleep with the curtains open

Plussat: Food was great staff was very helpful and friendly

Miinukset: They charged me twice for the breakfast we had on Friday morning.

Plussat: The lobby area was nice. Easy check in process

Miinukset: Our room 333 smelled like mildew. There were clothes and shoes in a closet left by another customer. The person who checked us out was rude.

Plussat: Location

Miinukset: There were several roaches in the room (alive and dead)

Plussat: Leaving

Miinukset: Bugs Smell AC humid

Miinukset: Room stunk blankets stunk ordered a pie never got it coffee pot didn’t work. It was my wife’s birthday so we decided to stay away from the house cost me 157 and a complete disappointment when my wife wakes up taking about how bad it is

Plussat: Indoor pool

Miinukset: Irons weren't working. Had replaced and still didn't work. Coffee machine had mold in it

Plussat: Location , clean

Plussat: Location

Miinukset: Coffee maker didn’t work. The A/C was dirty and had a mold-mildew smell in the room.

Plussat: Close to shopping

Miinukset: Yes, was put on 3rd floor which was fine but had people on 4th floor with children that ran and stomped all night long. Called front desk and asked to be moved and was told that she would send security up there. The stomping and running only got worse.

Plussat: Room was great

Miinukset: Great

Plussat: Staff was great. Very clean.

Miinukset: There was a dog tied to a pole outside our window. He barked until he was moved around 10:15pm.

Plussat: Hotel was Nasty It Stinks Rooms are Dirty burn holes in Blankets ,Room need a good cleaning. Smells like urine I will never stay at another super 8 hotel

Plussat: It just feels cozy and comfortable

Miinukset: Need thicker curtains and more pillows

Plussat: Location and the day staff

Miinukset: We had no pillows, someone was power washing the building all late. The evening staff were very rude

Plussat: The rooms were clean & the air conditioning worked great. The staff was very friendly & helpful even though the reservations had not shown up in their system yet upon our arrival. it was quiet, very peaceful, & relaxing.

Miinukset: Only complaint I can even come up with is that there is no ice machine on the second floor... That's about it.

Plussat: Hotel was in a good location and fairly well managed. Rooms were clean although outdated. Overall fine for the money.

Miinukset: No one available at check in. No elev. Gym not well kept, as tv only had one channel and no remote, no gym towels. Stationary bicycle seat reclined all the way back with no way to adjust. I told management 3 times but not fixed by the end of my stay.

Plussat: Location

Miinukset: Telephone didn’t work

Miinukset: Carpet maintenance

Miinukset: They ran out of eggs and milk at 8:30 on a Saturday morning.

Plussat: The guy that checked us out was nice!

Miinukset: The guy that checked us in literally looked like I hateeeeesss his job. Super rude.

Plussat: Breakfast, pool, attendant

Miinukset: Room smell

Miinukset: Place in need of a remodel. Shower had a hole in the wall.

Plussat: Nothing

Miinukset: This is the worst hotel I have stayed definitely not 2 1/2 Stars, dirty, toilet didn't work clock didn't work and breakfast coffee machine broken , tables dirty breakfast looked like it was seating there since early morning very poor

Miinukset: The 1st room they put me in wasn't clean. Bathroom filthy pillows filthy. The 2nd room was just a little better. Breakfast sucked. I'm beyond glad that it was just a night. I didn't even let my kids bathe because it was so bad. Housekeeping had atti

Plussat: Nothing

Miinukset: Hotel was dirty... outdated...toilet broke twice... sheets are stained

Plussat: Very comfy bed

Plussat: The staff was amazing.

Miinukset: It wasn’t the cleanest. The other guests were very sketchy. Drugs being done and dealt in the parking lot

Miinukset: The first room I was assigned to was another persons room so after gathering all my things I had to walk back downstairs and tell them the room was occupied. This also the second time I extended my stay and the front desk person Comes knocking on the door

Plussat: Free breakfast

Miinukset: No bathroom tub. If we bath, the water is coming out. Somehow the motel looks cheap like motel6.

Plussat: It’s location was good.

Miinukset: The smell that permiated the property was horrendous.

Miinukset: It was not clean. The ice machine did not work. There were drunks wondering the halls half the night.

Plussat: Complimentary breakfast

Miinukset: Very dirty, black curly hairs on bathroom floor, and on bed sheets, empty water bottle in room, asked staff to replace sheets and comforter and they told me no housekeeping staff available and hung up on me.

Plussat: Rooms were clean

Miinukset: Bed was extremely hard, and hotel location was what seemed like a bad part of town.

Miinukset: Uninformed bout any breakfast or check out times or any local restaurant .Employee was busy on the phone

Plussat: Nothing

Miinukset: The place was old and filthy! The furniture was ratty and needs to be replaced. The room was old and moldy and they just sprayed a lot of Febreeze to cover it up.

Plussat: It was a fast check in not to much hassle the room was average but clean

Miinukset: The fridge wasn't working the tub was dirty

Plussat: We were attending a family funeral in the area and trying to keep the cost of the trip down. The room was fairly clean and the bedding appeared to be clean. The bed was comfortable and the parking lot was very well lit at night. It was located in the downtown area.

Miinukset: The area it was located in is a rough neighborhood. The building is very old and a bit musty. There were two roach sightings in the room. Not enought towels for two people. There was a ton of noise in the rooms above us until midnight. Sounded like people or children were running back and forth on the floor. It was not the most enjoyable experience overall! Would not stay there again.

Plussat: The fact that my money was refunded!!

Miinukset: The roaches that where all over the room and beds

Miinukset: Not enough towels, bathroom tissue, soap, and plastic cups

Plussat: Nothing

Miinukset: That guests were t Yelling all night I did not feel safe the room was more than I got quoted $25.00 more

Plussat: Decent motel where we stayed for one night. Rooms are scented and basic, but beds and AC are good. Staff was nice.

Miinukset: Breakfast setting was crammy - you basically sit inside the small reception area. Most people take breakfast to their room. There is no plug for the bath tub. Receptionist told us that we should have brought our own, which was the nornmal thing to do (?). Nonetheless, he found one. The pool is right by the road, making it a bit uncomfortable to use it, but my kids were happy.

Plussat: The room smelled like roses and i am allergic to roses i asked the front desk if we can have a refund and they were only willing to give me my refund but not my familys. What am i suppose to do leave wjthout my family or have them lose theor money. I had to have the room temperature real low and i took medicine so i will not be abke to smell the cheap rose air freshner they used in the room. I will never stay their again poor service and poor compassion.

Miinukset: The service the room the cheap air freshner they used in the room . Instead of enjoying my vacation i was sick the whole time

Plussat: Cleanliness of the hotel, it smelled like soap.

Miinukset: The free brrakfast space was tiny and it wasnt open and you had to ring for someone to service you Everytime.

Plussat: Enjoyed the Charpentier historic district just around the corner. It was very quiet in the area and it gave us a really good sleep. The staff was nice. Coffe was really good in the morning and the toast, muffin, fruit, juice,different types of cereal enough to get you started.

Plussat: I like the fact that it had big rooms. .. inside of hotel is a lot better than outside

Miinukset: location very bad. .. outside doesn't look attractive scary at night