Jurys Inn Leeds

I originally reserved the executive king suit on arrival told my room had a power cut? So had to downgrade to a superior double room didn’t really have a choice in the matter as it was the only room left available clearly the hotel had let someone upgrade to my room I think it’s very poor customer service and won’t be staying at the hotel again because of this why give me an option to stay in a suite if then when I get there I have to downgrade anyway

The location was fine. Paid an extortionate rate because Ed Sheeran was playing. Definitely not worth the money we paid.

We were told that we had booked a triple room but there were none left. I don't think I had booked a triple room and we didn't need it so that was fine. However, we were told they were upgrading us to a better room. It wasn't a better room, they had just removed the third bed.