Roc De Caldes & Spa

The room size was good but the decorating severely outdated.

The shower floods the room. The staff says this happens in all rooms due to poor design. It flooded my clothes I had set out and the hotel told me it would be OK when I insisted they clean my clothes. At checkout they had the audacity to charge me! Also, they don't have the restaurants open at decent hours for travelers and don't bother to update the notification board that tells customers the hours of different facilities. Rude, arrogant and overpriced.

There was nothing I felt was amazing at all, average at best. While it was by no means a horrible stay there was nothing of the great things they lead you to expect, I regret not staying somewhere in town to be closer and MUCH more reasonable.

This hotel might have been 5 stars in the 90s but it is far from it now. Its badly run down and old, carpets ripped, worn through, cracked tiles in entire bathroom. Such gorgeous old tiles but cracked badly. and seems to be taking in guests regardless of its state, while they build a new entire section. There are only 3 staff, the furniture was clearly once lovely but is all threadbare and torn, worn out, broken. The chair in my bedroom was coming apart such that I squashed my fingers in the gap in the broken arm. There are no services, no milk or sugar in the rooms for coffee, no idea why and I really had to struggle to get some for the second night, which I had to carry to my room in a funny little teapot. There were really very few guests, normally this is ok, but they didn't seem to bother with much perhaps as a result. The beautiful piano lounge could have been stunning hotel was cold, no heating, not a sole there, empty trays for cocktail ingredients eg no lemon, no mint, nothing. Empty. The one lady who served the bar, breakfast too, tried very hard but knew nothing about drinks. The heated pool and spa they talk so much about is open only from 4pm till 9:30pm. Can't even get into the area. Would be good to know this so you don't plan a morning relaxing in the pool. We could not use it at all because we went to dinner when it was open! The view they rave about, why we chose the hotel, is no longer there. The new building is built right in the way of the view down the valley, you can only see this new block and not the town in the valley. Not a thing. They staff did try hard (all 3 of them) but the hotel is literally ripping people off now and should rather be honest and shut down while they rebuild new hotel or NOT charge 5 star prices. If someone is trying to have a luxury stay they will be so disappointed.

This hotel is a scam and ripoff 5 star rating in my dreams more like a hostel . Who ever gave that hotel 5 * rating was high on drugs surely !!! We arrived at hotel with no one to help with luggage , staff where in casual civil clothes , The hotel was old and broken with carpet on the floor having rip and torne , the hotel had Nini room food service ! As they said they were doing building a new part of hotel they were offering a reduced service , there was no restaurant in the hotel only offering a digusting breakfast of brown old pinaple , cold pizzza ( don’t no why there was cold old pizza in a morning breakfast buffet !) The hotel had a charge of using the swiming pool considering they had a reduced service of food it was a digrace you have to pay to use swimming pool , like a public swimming pool ! The icing on the cake was I had droped my bag in the parking of the hotel right in front of the hotel and there was no cameras or security in the hotel and they didn’t even help to call the police etc