Les Escaldes hotellia

Plussat: Excellent location, friendly staff, beautiful decor etc. The staff happen to realize it was my husband’s birthday and surprise us with a champagne bottle and delicious truffles. That was the icing of the cake for us

Plussat: Room too small

Miinukset: Room and toilet too small

Plussat: Everything was perfect

Miinukset: Nothing

Plussat: Close to everything

Miinukset: There was a knocking sound the whole time i was there due to an error a customer made with regards to cold/hot water issues in the pipe.

Plussat: The staff was excellent. They were focused fully on the Customer satisfaction.

Miinukset: Pillows and mattresses need renovation.

Plussat: Location excellent. Staff excellent, but spoke limited english. Sr Jonatan at Reception was particularly helpful and attentive.

Miinukset: Evening menu overpriced and the chateaubriand was disappointing. Continental breakfast was good and you could order eggs. Don't! The scrambled aggs were dry and over cooked, the omelette was dry and overcooked, almost burnt. Clearly the Hotel Gastronomique does not apply to the breakfast experience.

Plussat: Right in front of Caldea.

Plussat: Very clean and great central location.

Miinukset: Nothing.

Plussat: The staff were helpful and the breakfast was good with plenty of variety. This hotel is within a 5 minute walk of the shopping area and right over the road from the Caldea thermal baths. the parking was close and apffordable

Miinukset: More TV in english

Plussat: Everything was great, including the location, outstanding staff, extremely clean facilities. Breakfast was awesome. Thank you very much.

Miinukset: Nothing

Plussat: Confortable room and good breakfast. Close to Caldea and the main shopping street.

Plussat: Very friendly and comfortable.

Miinukset: The staff could speak better english.

Plussat: Everything

Plussat: Simply first-rate in every respect. A modern well-maintained building, stylish modern rooms, wonderful staff,convenient on-site parking, and the best breakfast offerings I have encountered. What’s not to like? At the off-season rate of €90 a night, it was absolutely a steal.

Miinukset: Not a thing.

Plussat: The room exceeded by far our expections. Super luxurious, lots of space. The bathroom was just stunning. The personnel was very friendly and helpful

Miinukset: Nothing to say, everything was perfect.

Plussat: Everything was great, the breakfast was with lots of food and drink choices, the location is in a walk distance from the main shopping avenue and public transport.

Miinukset: Nothing.

Plussat: Hotel metropolis has been recently renovated and as a result is very clean and fresh. Huge comfortable bed was firm and comfortable and the location was very convenient.

Miinukset: Absolutely nothing.

Plussat: Just on the edge of the town it's a nice clean friendly hotel. Room was good and big and staff helpful. Undercover parking just around the corner was a good addition.

Miinukset: There was little or no atmosphere in the bar and restaurant. Felt we had to go out to get any atmosphere for an evening meal and drinks. We had an Ensuite but the lounge part was extremely small and almost unusable as a social area. Shame as rest of room was a very good size.

Plussat: Breakfast was excellent value for money. Helpful staff. Good snack bar.

Miinukset: Hair dryer didn't work. No vegetarian options for the evening meal.

Plussat: Although the interior finish seemed a bit dated, the room was well maintained and clean. Location is not perfect but still considered good. It is a small city anyway. Very friendly and helpful receptionist.

Miinukset: The room was a little bit smaller than I expected. No kettle in the room (they do provide free tea/coffee and snacks in the lobby though).

Plussat: All was ok to me. I stayed only one night. The Hotel was very calm and pleasant.

Miinukset: Nothing.

Plussat: The staff were very friendly and when we had a small complaint they went out of their way to make sure that we were happy. The hotel is in a great location and very spacious.

Plussat: Did enjoy the excellent location and the quality of the hotel given it's price. Staff are welcoming, breakfast selection is plenty and very good quality indeed.

Miinukset: A little difficulty communicating if you don't speak Spanish. Apart from that everything is alright.

Plussat: The friendly staff and the location

Miinukset: Nothing I will be staying again with my family

Plussat: Sijainti hyvällä paikalla.Aamiainen hyvä.Uima-allas ei auki koko päivää siitä miinusta.Huone siisti.

Plussat: Beautiful hotel in the heart of Andorra. My room was comfortable and warm . Staff were lovely and very professional. I will be back!!

Miinukset: Nothing

Plussat: Kiiltävän puhdas, hyvä invahuone, autotalli helpossa paikassa ja hissi lähellä. Edullinen, samoin ravintola. Ystävällinen henkilökunta

Miinukset: Invaluiska tuli vain baarikerrokseen, jossa päivällä oli ovi lukossa. Henkilökunta tuli kyllä nopeasti avaamaan, mutta ilman tervejalkaista avun saanti olisi ollut vaikeaa

Plussat: Brilliant - so much choice every day and always set out so appealingly.

Miinukset: Coffee & biscuit area in lounge needs more supervision, perhaps.

Plussat: The place was 1970's chic. The rooms were huge, with balconies. The bathroom palatial with every toiletry item you could think of. We were off season and they comped each room with a bottle of Cava and a tin of Danish butter cookies. Breakfast and dinner were very enjoyable. It is a lovely dining room. The staff was very friendly.

Plussat: The hotel was quiet and as such the staff numbers had been reduced; however, the staff that were there looked after us very well indeed. In fact, it was one of the best stays we had on our 9 week road trip. We had dinner and breakfast at the hotel. All of the food was fresh, magnificently prepared and served by the most wonderful lady. The room or should i say suite was fantastic. Large, airy, well furnished, clean, plush, luxurious and relaxing. We had a nice view out of the balcony too, which was a bonus. We arrived before the bar was open and the lady on reception offered to serve us wine in the veranda garden until the bar/restaurant opened. The wine, a white Spanish Rioja was very nice, cold and at a very low price too!

Miinukset: There is a significant improvements project going on at the adjoining annex, but, whilst it is a bit of an eye sore, never spoiled our stay. The location is great for views, but the downside is there's a bit of a walk up quite a steep hill if you want to venture out. This didn't bother us on this stay, as we were using Andorra as a bolt hole stopover.

Plussat: Gorgeous hotel huge room and bathroom almost like a suite, cava and tin of biscuits in room, clean linen every day, pleasant staff. A nice terrace to sit in good weather. Throughly enjoyed our visit.

Miinukset: No breakfast on first morning but I think we were the only ones there that night. The annexe building is undergoing extensive renovation and the restaurant was closed so understandable.

Plussat: This is a really nice hotel. Very spacious rooms with plenty of comforts. Staff were very friendly and helpful.

Miinukset: The bath/shower needs more protection, else water falls onto the floor.

Plussat: Perfect location with friendly staff. Hospitably is exceptional with welcoming bottle of Cava. Our standard room was with large terrace overlooking the beauty of the mountain and the town - extremely big with impressive bathroom. Worth mentioning the hospitality there. The only minor thing was a refurbishment going on in the other part of the hotel and lack of restaurant open. Still highly recommended place to stay

Plussat: All good.

Plussat: Location was great, just one block from the main pedestrian street with all shops, bars and restaurants. Parking garage in the hotel was really useful for travellers with a car. Really good beds in a spacious, clean room, with two bathrooms and plenty of space for three persons accommodation. Good breakfast with many varieties except vegetables but good selection of fruits.

Plussat: Location

Miinukset: Very poor wifi

Plussat: Everything was great, perfect location, parking available (17,5 eur), cleaning of rooms was very good, nice breakfast, but the top of all in this hotel is its staff, really very attentive and helpful, especially I want to ask a "big thank you" to Marcia that helped in million of my requests, resolved questions and provided 100% service.

Miinukset: The hair dryer did not work and in my opinion there should be another door or shower curtain in the shower so that the water splashes less during bathing time, but both not critical and about hair dryer I even not notified

Plussat: Excellent location, on site parking was a bonus. Our room was huge and very clean, excellent value for money. We also ate at the restaurant downstairs which I would highly recommend. The hotel is a short walk from the Main Street.

Plussat: The location is great

Miinukset: There was no WiFi in the room

Plussat: The room is large and the location excellent.

Miinukset: Pay € 17.5 parking per day. The wifi in the room was not so good.

Plussat: Very large room with very comfortable bed. Staff friendly and having a car park at the hotel was a bonus. Only one street away from the main shopping area. Close walking distance to all the local museums and galleries. Fantastic walking tracks nearby along the river and also up in the mountains.

Miinukset: No fault of the hotel but the Wifi was down for over 24 hours so only access to the a internet was a free one only available on the main shopping plaza.

Plussat: The breakfast was excellent value for money,

Plussat: Good hotel, very good breakfast!

Plussat: Close to shopping

Miinukset: Hard to find by car!

Plussat: the location

Miinukset: the staff were not nice, we tried to eat at the restaurant but the attention was poor . Finally we decided to quit the restaurant without having lunch, but they even didn't care.

Plussat: Good location. Decent breakfast. Clean and comfortable.

Miinukset: The air con in the room made a very loud 'venting' noise every 5-10 mins. Had to switch it off at night as it was loud enough to wake us. Luckily it was a cool night. Our room looked out at the external air conditioning pipe.

Plussat: We went in off-season, so the price was perfect. I had already been there before. It is located in Escaldes in a shopping avenue at the pretty end, so it is not noisy at all. It is included a spa service.

Miinukset: The only bad thing is the sound of the river but you can minimize it closing the window and the courtains.

Plussat: The location is great

Miinukset: I traveled from Spain for relaxation but there were no massage services.

Miinukset: The hotel's rooms are next to waterfalls and rivers. The soundproofing of the two windows is extremely poor, so the huge sound of water makes it difficult to sleep at night. BTW The parking is a little far from the hotel.

Plussat: Everything was correct, but after the first night, we left the room to go for a walk and some shopping and when we came back to the room the beds were not made, the shampoo bottles were not replaced, toilet paper not refilled... basically the only thing that has been done was empty the two bins, that was the only thing that was done in the room. The breakfast was really good, I would recommend.

Miinukset: We chose a room with a double bed and got two twin beds. The spa area could have been remodeled. The roof was moldy (in the hamam) and the sauna had very very old wood (also, the floor wasn’t fully covered in wood and the parts that weren’t covered looked very dirty). Apart from this, it really was a good hotel and the staff were extremely kind.

Plussat: Room simple but comfortable, being able to use the spa was great.

Miinukset: Room a bit outdated and parking was very expensive.

Plussat: Good breakfast with a river view and sparkling wine. A balcony and a bath tub in the room. Easy to find, close to Caldea.

Miinukset: The spa is very small and is underground. It isn't very relaxing and quite crowded in the evening.

Plussat: The staff in the dining room were nice.

Miinukset: My wife went in to ask about the car park and was treated badly by female employee. The actual check in was OK.

Plussat: Muuten OK.

Miinukset: Ilmastointia ei käytännössä ollut ollenkaan, huoneessa 27 astetta lämmintä.

Plussat: Location, price, service

Miinukset: Hotel is getting old, but still good. Bread was dry and hard at breakfast

Plussat: Great front desk team!

Plussat: Everything

Miinukset: Nothing

Plussat: Erinomainen sijainti ja siisti hotelli.

Miinukset: Seinät ohuet, viereisestä huoneesta kuului selvästi läpi kaikki puhe.

Plussat: The front office is the best of the hotel. Very obliging and helpful in every way.

Miinukset: Room is pretty small. We were told shower gel and shampoo only given on 1st day but luckily the front office were good enough to give each time we asked for more. The housekeeping do not clean the toilet properly on daily basis.

Plussat: Hotel in full center Personnel very helpfull Perking in front of hotel at reasonable price Restaurant Udon in the hall of the hotel

Miinukset: Room with very small window Double bed were in fact 2 single bed close to each other

Plussat: Location is perfect for shopping!

Plussat: Location is superb, near the comercial area and Caldea SPA, good place to walk arround.

Miinukset: Wifi did not work at all in the room, I had to move to the lobby to be able to work with wifi connection.

Plussat: Parking is important for us when booking a place to stay. Though nothing was inaccurate we found the public parking on the street outside the hotel to be very cramped and difficult. We also had difficulties getting out of the car park as though there was an option for English on the screen it reverted after the first screen leaving us in the dark as to our next step which was to validate the parking card from the hotel by placing the card against the scanner to transfer the payment to the hotel card so that the scanner at the exit of the car park could register that payment had been made. We were not alone in experiencing difficulties getting out of the car park. Very simple once you knew but not something we had come across before.

Plussat: Staff were excellent, and its a very short walk from the centre. Couldn't have been happier with the hotel.

Plussat: Room cleanliness, furnishings and atmosphere. View from the room was also really nice.

Miinukset: Attitude of staff at check-in. Perhaps it was me? I don't recall doing anything to upset anybody but it wasn't very welcoming.

Plussat: The room was a good size and the air conditioning worked perfectly. The breakfast was excellent with lots to chose from and well presented. Staff prepared a picnic breakfast for us on the last day as we were checking out very early.

Miinukset: Some staff could have spoken more languages, limit was Spanish and a little French.

Plussat: Coffee was surprisingly good! It was from a machine that far exceeded our expectations. In addition, the variety of breakfast foods was wonderful;

Plussat: Everything.

Plussat: Location

Miinukset: Little bit old

Plussat: Staff went out of their way to assist on many issues. Location was excellent!

Plussat: Location and spacious room layout.

Miinukset: The bed, a bit uncomfortable, only one pillow.

Plussat: Aamiainen oli oikein hyvä. Paljon paikallisia vaikutteita ja jokaiselle oli jotakin.

Miinukset: Henkilökunnan kielitaidot olivat vähän rajalliset, mutta toisaalta kaikki tarvittavat asiat saatiin hoidettu hyvin.

Plussat: The hotel is ideally situated for Caldea Spa, shopping and car parking. The breakfast was good with a wide choice of food. Our room was well appointed and the bathroom was superb. The restaurant and the staff were superb and served us with well cooked and presented evening meals.

Miinukset: The lighting in the room was verging on the non-existent! IF YOU HAVE ANY BREATHING ISSUES READ ON! The air conditioning was not working anywhere in the hotel and our room was like a sauna. We were not told this until after we had checked in. It was 32C outside and when we asked for a fan one was provided!! It was so hot that it had no effect at all! When we asked if the aircon would be repaired we were greeted with a shrug of the shoulders and told that they were not expecting it to be as it had not worked since much earlier in the year! We asked if it had been working when we booked in August and was told that it had not worked since before June. Despite pointing out that they still advertise to this day that the hotel had aircon they told us there was nothing they could do. I do have a slight breathing issue and trying to sleep was scary. The hotel is probably a fantastic place to be in the winter but without aircon it could be a serious problem to some in the summer.

Plussat: I needed a different type of pillow which was promptly supplied. The breakfast was very good. Perfect pool.

Plussat: Huone oli hyvä, aamiainen kohtuullinen. Henkilökunta oli auttavaista ja kohteliasta. Parkkipaikka oli hyvä.

Miinukset: Hieman kaupallinen ympäristö.

Plussat: The room was good. There was enough space.

Miinukset: The entrance and elevators looked a bit old.

Plussat: Ski bussi lähti kulman takaa.

Miinukset: 7pv sama aamupala. Ei nyt mitään gourmeeta odottanut mutta olis nyt vaihtanut vähän edes leivän päällis vaihtoehtoja. Vihreetä ei näkynyt. Hedelmät plussaa. Joka aamu aamupalalle tullessa ja lähtiessä tervehdin kahvila henkilökuntaa joka oli sama kuin hotellin hlö.kunta ei kertaakaan tullut tervehdystä takaisin. Tuli siitä vähän ei toivottu asiakas fiilis. 1hlö huone about 8 neliöö jossa ikkuna 2x2m putkikuiluun vähän nauratti. Kyllä se valo vähän kajasti jostain ylhäältä. ikkunaa ei auki viitiny pitää se verran oli se kuilu täynä rakennus pölyy ym. 7yötä/iltaa meni sit "kopissa" onnex päivät mäessä korvas sen ja olihan tuo halpa.

Plussat: Great location

Miinukset: Cleanliness, lighting, noise, smell((( In the description of the budget double room you can read: this interior facing room features views to an interior and illuminated yard. This is not true. There are no lights and it is not a yard - it's a shaft. Every time we opened the window there was a weird smell..with the window closed there was no air in the room. We heard literally everything that was happening in the room next to ours. Floor was not vacuumed properly.

Miinukset: Too hot in the room

Plussat: Location was great, room was clean.

Miinukset: Check-in with a car was a bit too complicated: leaving the car in a nearby parking lot, walking to the hotel, giving a deposit for parking, getting back to the car, driving to the parking with the hotel's special parking card, and then, at checkout, taking the car out of the parking garage and bringing the card back to the hotel to get the deposit back... quite a hassle. Our window was looking into a narrow, hot, dirty, and stinky shaft, so there was no fresh air available.

Miinukset: The room temperature was too hot.

Plussat: Great location, clean room. We had everything we needed.

Plussat: The buffet breakfast was nice. Some cheese and sausages, bread, waffle machine, jam and honey, coffee from the bar and some juices and fruits. No fresh vegetables. Room was small and very clean. Closet with hangers but not enough space or bunk for open suitcases. The bathroom was great with endless hot waters and strong stream.

Miinukset: Mattresses were too soft. "…features views to an interior and illuminated yard." Is actually an ventilation peer. On the other side of the peer was a corridor so we couldn't leave the only window open.

Plussat: Very central location.

Miinukset: The room was too hot for me, no air to breathe.

Plussat: It’s in great location, right next to central shopping areas, also a lot of car park spaces around. Staff are very friendly and helpful, breakfast lovely prepared and delicious.

Miinukset: Non-existing free wi-fu... either not accepting password or no internet access...

Plussat: The bed was confortable. Great location near the city centre.

Miinukset: The views from the bedroom.

Plussat: Perfect location

Miinukset: Air conditioning was a must when we stayed in August 2019, but only a fan was available!

Plussat: Nice staff, comfortable room overlooking the Carlemany street. Breakfast has plenty of choice. The hotel offers parking at a garage nearby for 10 EUR which is a very good price for Andorra. Will definitely return.

Plussat: The hotel is located in a beautiful position overlooking the mountains, amongst trees and forests and by a calm lake. There are plenty of great walks running past the hotel. It is a ten minute drive to town (11€ taxi) down/up a big hill. The rooms are nice (with a bath as well) and the hotel in general is cosy and with a great restaurant for breakfast and dinner. Pedro, one of the staff, was super friendly and welcoming, he had some great recommendations for walks and is just a really nice person to chat to as well! He really made a big difference to our trip. Thanks!

Plussat: The location in the mountains.... the view... the walks nearby and further up into the mountains. Evening meal in the restaurant although only a small menu was superbly prepared and presented. Breakfast was also excellent, providing for most tastes (I am English living in France and my partner is Polish) and personal requests were catered for.

Miinukset: Our only criticism if it can be classed as one is the bed was basic and not firm enough for our taste. However for the price I am not complaining

Plussat: Excellent view from room. Helpful staff.

Miinukset: Very little room. No tea/coffee facilities. Very uncomfortable bed and a thin hard pillow each.

Plussat: Uima-allas.

Miinukset: Ravintola ei ole kummoinenkaan. Ruoka ei vastaa hintatasoa.

Plussat: Huone tilava. Erinomainen sijainti aivan ostoskadun alussa. Upea näköala vuorille.

Miinukset: Erityisruokavalioita ei huomioitu. Spa oli todellisuudessa uima-allas jossa vain yksi suihku. Sauna oli kiva yllätys mutta ei voi heittää löylyä. Kuntosali avautui vasta klo 9 joten jos halusi treenata aamulla, ei ehtinyt aamupalalle.

Plussat: Sijainti ok, prätkä talli ok.

Plussat: Very quiet air conditioning. Extremely confortable bed sheets.

Miinukset: Pool overcrowded. Not much they can do.

Plussat: The view from the rooftop is amazing❤

Plussat: The location is good. Very pleasant stuff. Good breakfast.

Miinukset: We had a reservation for a three bed room. The bed for the child wasn't done. We had to go to the reception and then finally the lady came at half past nine to make the bad. Everything is old and falling apart. The beds are very hard.

Plussat: Great views from the room!