Lille hotellit lähellä Parc Henri Matisse

Plussat: Convenient location next to train station

Miinukset: Restaurants, menu very short, service very slow Heating - too cold day time and too hot sleep time - thermostat does not do the job. Water in shower not hot enough

Plussat: Sweet surprises and extras for celebrating our wedding anniversary; modern suite with fancy fittings. Restaurant options in general. Very kind and helpful staff.

Miinukset: Hamam smelt unusual; maybe slight mould. Slight wear n tear of otherwise modern suite. Untold security deposit but not a big surprise.

Plussat: Amazing decor, spacious room and the bed is extremely comfy!

Miinukset: The water dis not warm up repeatedly which is unacceptable and room service forgot our order (we had to call them back but of course it was already cold).

Plussat: The room was spacious. Clean and good added extras in the room like coffee machine and supplies in bathroom.

Miinukset: The shower had a large head and then an extra shower head on chain to hold for extra cleaning. The large shower head was useless and didn’t get hot or have much power. The staff at breakfast reception we found were rude. They didn’t allow us entry on the first morning saying it wasn’t included with our room. After returning to reception to sort it then go back to breakfast there was no apology or attempt to make us feel welcome. We were not offered any hot drinks and found the self serve.

Plussat: Location for train station

Miinukset: Brand new hotel with not all the advertised features available, namely the spa. Very cold hotel with no atmosphere.

Plussat: The nice and big room. We came with our pet and it was so well welcome and managed it was very nice to see this. The personnel was very welcoming and agreeable. The food was delicious. Very good experience !!

Plussat: The bad question to the right person

Miinukset: Although living in the side of city of Lille ! I made the biggest mistake and decided to spend a comfortable night at supposingly the most prestigious hotel of the town ! We reached around 23:15 and asked for my booking The young night shift receptionist was a gentle polite and very person and after taking shower and resting in bed i switched off the AC and it was out of order ! So called the receptionist and he immediately assisted us and offered to change the room but simce it was around 3:00 am and I was already in bed and had a long trip i thanked him for the gesture so he promised to inform his superiors ! The night was like u are sleeping in a camping car so if windows are closed its too hot and when we opened the windows unique solution all types of inswcts were enjoying for free their night with us ! In the morning checking out i told the receptionist awaiting a gesture an apology or a discount which i don't need but A GESTURE! She informed me that no gestures and it was my mistake and her superior standing beside and didn't neither say good morning with his stupid looking so i talked to him and he was such mean to answer me stupidly that we didn't change the room ! Although i was very polite to him! So as a businessman and from the big hotel experience i will never recommend this hotel although it is not their first mistake with me ! Nothing worst their overpriced bad service! Really prefer Alliance La Barrière La Pigonnerie or others better categories and services ! And please inform this smart incompetent mgr that hotel business is kindness a smile generosity and client is KING ! But still i insist with this level of employees it is more considered a motel ! Thank You

Plussat: We had a pleasant stay with our small child: the pool is open to children at certain hours, which are clearly indicated. ALso, our dinner at one of the hotel restaurants (Estaminet gantois) went smoothly, thanks to the staff.

Miinukset: You have to pay extra for parking, so we used a parking house next to the Beaux arts museum. It was quite convenient.

Plussat: Heating in restaurants was at inadequate level given low temperature. Take warm jumper in winter! Service in main restaurant did not extend to clearing table at breakfast. Wine was expensive for what you got. Bar seats could do with replacement. Swimming pool hidden away at distance. External Passage visible to passers by! For 5* the management could do better!

Plussat: Lovely rooms with very comfy beds and loved the pool and spa facilities

Miinukset: The drinks in the bar were very expensive €8 for a coffee!

Plussat: Architecturally the hotel is very impressive. The glazed over internal courtyard has been turned into a very pleasant and comfortable bar. The building is an very stylish conversion of a former hospice and a lot of historical stuff has been nicely integrated. The staff were helpful

Miinukset: It was a busy time - the Christmas market is on (go any other time than this) and the hotel was extremely busy. So, to arrive and be told there was a) no parking and b) both restaurants were full meant that we got off to a poor start. Then a table was offered at 21:00 which we accepted, but food hadn't arrived by 22:30 so we abandoned that. If would have been too easy to provisionally book us a table but ... hey. That said, the front desk team did their best to make amends (esp Romain) and guess what, we would stay there again!

Plussat: Good location and very nice bar. Bistro is a good option if you do not want to walk into the City.

Miinukset: Not the cheapest option in Lille (but you do get what you pay for). Traditional room we had was also pretty small.

Plussat: A very stylish hotel and a beautiful building. Comfortable beds and Clarins products in the bathroom!

Miinukset: Breakfast was a fairly small choice considering its a 5*

Plussat: we could benifit from an extraordinary promotion from your site...otherwise we find the hotel would on the expensive side even with all what it offers...

Miinukset: The room was smaller than implied on website

Plussat: The rooms were very good, comfortable and quiet. I would like to stay there again.

Miinukset: My husband suffered from backache just the evening before we had to leave to Paris to catch the plane. At the reception I asked a desk clerk if it was possible to stay a little bit longer than check out time. He offered us to keep the room one hour longer than check out time but he also said he would charge the room if we decided to stay longer than the given time. For us, it would had been a great help to have the room for two hours rather than just for one hour. In a five star hotel, which was definitely not overbooked, it should be all right to keep the room a little bit longer because of illness (because of backache it was very painful to sit in the foyer and wait for the taxi).

Plussat: Erittäin tyylikäs ja rauhallinen hotelli, jossa oli erinomainen palvelu. Kaunis huone ja yleiset tilat. Kävelymatka ydinkeskustaan ostoksille ja kongressikeskukseen. Aamiainen oli riittävän monipuolinen.

Miinukset: Huoneessa ei ollut mitään hotellikansiota, jossa olisi ollut infoa hotellin palveluista, ravintoloiden aukioloajoista ym., eikä sellaista ollut myöskään respassa.

Plussat: Hieno atmosfääri, jopa pianomusiikkia livenä lounge baarissa

Plussat: Henkilökunta ystävällistä ja asiantuntevaa, huone mukava ja kauniisti sisustettu (etenkin kylpyhuone).

Miinukset: Aamiais-buffet voisi olla hieman monipuolisempi

Plussat: Great welcome, excellent decor, comfort etc and a great restaurant

Plussat: The large central atrium and general design and style.

Miinukset: No

Plussat: Comfortable, well run, helpful professional staff

Miinukset: Car parking not the easiest

Plussat: Interesting decor Delicious lunch

Miinukset: Think it would be a good idea to extend the menu, so that lunch and dinner not the same on the same day

Plussat: Close to Centre Ville for Christmas Market

Miinukset: Lack of Parking

Plussat: Clean & friendly.

Plussat: Front staff were friendly and helpful.

Miinukset: Location: Took a long time to find our way through the maze that is the one way system in Lille - parking being a nightmare. Not an easy location. Food in the evening: arriving late in the evening (9:30) there was some reluctance by one the staff to provide us with some food. We were given a cursory verbal menu choice . . . which was amplified by another member of staff. The meal provided was good.

Plussat: The staff was very helpful and friendly. We felt at home, right away.

Miinukset: There were not many facilities in the room. Only one chair for three persons. We really missed the possibility to boil water for coffee or tea.

Plussat: Very helpful and understanding staff and good location of hotel

Plussat: The beds were really comfortable. And the hotel was quiet

Miinukset: It smelled really bad at the reception this weekend. And breakfast was a little messy.

Plussat: Great breakfast.

Plussat: Excellent hotel. Very close to city centre and most of the attractions. Reception staff were very friendly and helpful.

Plussat: The bed was robust

Miinukset: Non applicable

Plussat: The breakfast was fabulous and the staff was exceptionally helpful! Great location!

Plussat: Location

Plussat: Good clean hotel, modern and in a good location.

Miinukset: Let down by the breakfast. Not enough seating and not enough staff to replenish the buffet.

Plussat: Central location. Comfortable beds in good-sized rooms.

Miinukset: The common areas were a bit small.

Plussat: location.

Miinukset: tea/coffee facilities poor

Plussat: we have stayed here quite a few times, however the rooms are now looking worse for wear, the skirting boards in the room were dirty and room was so hot it was impossible to sleep without the window open have the traffic noise

Plussat: We had a wonderful stay, hotel close to centre, staff friendly, breakfast excellent, room comfortable.

Miinukset: A pity that only paper cups are provided for tea/coffee facilities in the room.

Plussat: Room size was very nice. I enjoyed the Nepresso coffee in the room.

Plussat: very good in all aspects.

Miinukset: Buffet breakfast to expensive.

Plussat: The location of the hotel, the clean spacious room, the excellent shower room, the tea and coffee making facilities. The efficient, helpful and friendly staff.

Plussat: Well located for restaurants, etc.

Plussat: The fresh new approach to furnishings and layout

Plussat: Central position

Miinukset: Expensive breakfast

Plussat: centreplace

Plussat: one of the best hostels i've stayed in. clean, cosy, nice staff, good vibe.

Miinukset: everything was perfect

Plussat: the city and place of the hostel

Miinukset: Nice welcoming nice place

Plussat: The staff are very friendly and helpful. The bar and breakfast are good. The room is big.

Plussat: the atmophere, the ambiance, the workes was pleasint, the earia of the location

Miinukset: THe ambiance

Plussat: Big space. Plenty of food nearby

Miinukset: The showers in the ladies room were weird. The shower head made the water spray everywhere so it was hard to actually wash oneself. The lights would go off if there was no movement as well. Spooky pooping time!

Plussat: Large comfortable room (we stayed in a private room). Large communal kitchen & cosy bar area downstairs

Miinukset: Bathroom wasn’t as clean as I would have expected

Plussat: friendly and comfortable

Miinukset: the room got a bit too hot at night but had a window that could open

Plussat: Room was good with good bathroom and clean sheets. Checkin process was very smooth and nice.

Miinukset: would have preferred individual lockers instead of the drawers at the bottom of the bed. The two bunk beds were joined and if the person on other bunk moved, I also felt the moving. Was not able to sleep properly. A little space is better than none. Sockets should be moved to the inner side of bed instead of being on top on the head.

Plussat: The location was great. A 15-minute walk to the main square. Lots of great restaurants nearby.

Miinukset: The tap water in the kitchen had sand in it. A dedicated water dispenser would be helpful.

Plussat: Täällä on todella hyvät petipaikat; yksityisyyttä saa sulkemalla verhon omalla paikallaan.

Miinukset: Aamiainen olisi voinut olla runsaampi; se oli kuitenkin laadukas.

Plussat: great breakfast, comfortable room

Miinukset: can not think of anything, great stay

Plussat: We love how child friendly the hotel is! The social game area and the family/toddler play are was great! Breakfast was very good. The sofa bed was ready made for our kids. Staff was friendly, location was very central.

Miinukset: The hotel didn't have any parking space, so we had to cruise around to find public parking spot (the garage near the hotel wasn't open at the time). Our family didn't really like the fact that the toilet is separated from the bathroom (with no sink).

Plussat: Modern rooms, very central & very nice breakfast.

Miinukset: the bathroom was a bit smelly.

Plussat: Perfect location and very friendly and helpful staff

Plussat: Mattress and pillows very comfortable.

Miinukset: Breakfast - scrambled eggs cold. Gluten free choice limited and GF muffins were mouldy. Room temp difficult to regulate.

Plussat: The receptionist was very polite. The waiter was not helpful.

Miinukset: Dated rooms noisy reception because of a live event.

Plussat: The check in was simple and the clerk was very efficient, extremely helpful and polite. The rooms were clean and the bed comfortable, and great stay with the hotel located a short walk from the Old Town and the Christmas Market.

Miinukset: Wide range available for breakfast, but the hot food offering was limited and cold

Plussat: The hotel was fine but nothing more. The location was the best point

Miinukset: Very basic. Bed was bad and breakfast awful.

Plussat: excellent location near the station and the city center; also very close to Euralille, which is a great shopping center; clean room; good breakfast

Miinukset: My room was way too noisy because of the dysfunctional closing system of the window ; I was also very disappointed because the staff at the reception desk was not only unfriendly but also very rude.

Plussat: Excellent facilities. Very large rooms which were clean and very comfortable. Excellent facilities onsite with bar and good priced restaurant. Internet available. Friendly staff. Good location, only 5 minute walk to center of Lille.

Plussat: Great location, very quiet despite proximity to station. Easy parking underneath. Excellent rooms, clean and functional.

Miinukset: Not very good location and no car park!!

Plussat: We liked the location of the hotel. The staff were very friendly and helpful

Plussat: clean modern hotel ,convenient for SNCF/ Eurostar

Miinukset: breakfast seemed expensive.

Plussat: Comfort of the rooms and the vast range of breakfast items

Plussat: Close to railway station Lille Flandre

Plussat: Location of hotel within easy walking distance of the centre. The underground parking was the deal clincher for us.

Miinukset: All good.

Plussat: very good location

Plussat: Comfortable bed. Windows that opened. Good shower. Excellent location.

Miinukset: Mean and erratic with tea bags etc- e.g. lots of fruit and green tea, only one black teabag. 2 single use paper cups on arrival. None given next day, nor teabags. I had to go and collect from dining area. Also plastic beakers given. All very unsustainable. It's not just about straws! On request, the staff member sensibly gave us proper crockery.

Plussat: in Old town which was great, but I expected more from the hotel considering how ecpensive it was. They didn't provide much of anything in the bathroom

Miinukset: just expected better for the money I paid

Plussat: This is a good bead and breakfast but over the last 12 months it’s jumping up in price

Miinukset: It’s price

Plussat: Friendly and helpful staff.

Miinukset: Small room, tiny bathroom.

Plussat: Location in old town, quiet except for when they had a big late event at the hotel!

Miinukset: Rather impersonal

Plussat: Friendly staff very good location excellent rooms

Plussat: convenient location , formula with parking and breakfast included is good value for money

Miinukset: Breakfast was ok, but already 1:30 hrs before end breakfast, eggs, bacon, cheese, ham etc were finished, however, there was plenty of other breakfast items (Danish, flakes, croissants...)

Plussat: Hotel staff was very friendly. Hotel is good located in the centre of Vieux Lille.

Plussat: location, service, breakfast

Miinukset: little noisy from other rooms and elevator

Plussat: Mutkatonta toimintaa, kaikki toimi ja huomaamattomasti, helppo hotelli, hyvä parkkihalli ja mukavasti vieressä. Siivoojat ystävällisiä ja tekivät työnsä tosi hyvin. Kaikesta jäi ihan hyvä mieli.

Miinukset: Huoneen ikkuna rikki, eikä sitä korjattu pyynnöstä huolimatta.

Plussat: It was nice and quiet also the arrangement of the beds and room

Plussat: Its location: in the centre of the old city

Miinukset: No

Plussat: Very convenient location and superb restaurant just down the road.

Plussat: The room was comfortable, and good for the price, it is also situated in the old part and very quite area

Miinukset: one comment is that only one english channel was available , these could be increased since only french stations were available

Miinukset: Extra charge for basic continental breakfast annoying as room rate high enough to cover