Lille hotellia

Plussat: one of the best hostels i've stayed in. clean, cosy, nice staff, good vibe.

Miinukset: everything was perfect

Plussat: the city and place of the hostel

Miinukset: Nice welcoming nice place

Plussat: The staff are very friendly and helpful. The bar and breakfast are good. The room is big.

Plussat: the atmophere, the ambiance, the workes was pleasint, the earia of the location

Miinukset: THe ambiance

Plussat: Big space. Plenty of food nearby

Miinukset: The showers in the ladies room were weird. The shower head made the water spray everywhere so it was hard to actually wash oneself. The lights would go off if there was no movement as well. Spooky pooping time!

Plussat: Large comfortable room (we stayed in a private room). Large communal kitchen & cosy bar area downstairs

Miinukset: Bathroom wasn’t as clean as I would have expected

Plussat: friendly and comfortable

Miinukset: the room got a bit too hot at night but had a window that could open

Plussat: Room was good with good bathroom and clean sheets. Checkin process was very smooth and nice.

Miinukset: would have preferred individual lockers instead of the drawers at the bottom of the bed. The two bunk beds were joined and if the person on other bunk moved, I also felt the moving. Was not able to sleep properly. A little space is better than none. Sockets should be moved to the inner side of bed instead of being on top on the head.

Plussat: The location was great. A 15-minute walk to the main square. Lots of great restaurants nearby.

Miinukset: The tap water in the kitchen had sand in it. A dedicated water dispenser would be helpful.

Plussat: Täällä on todella hyvät petipaikat; yksityisyyttä saa sulkemalla verhon omalla paikallaan.

Miinukset: Aamiainen olisi voinut olla runsaampi; se oli kuitenkin laadukas.

Plussat: Very clean spacious rooms, lovely lobby, great customer service, convenient location!

Miinukset: The entrance on the road is very weird. We have to go down by lift outside the hotel. Look dangerous!!

Plussat: They accomodated us early on. Steps away from the train station

Miinukset: Rooms were dated. There was a smell in the two rooms we had and probably the old carpets didn’t help either

Plussat: Very good location for TGV traveller, close to TGV station. Spacious and clean room.

Miinukset: Breakfast not variety. Limited amenities for business traveler, no toothbrush. Room layout not practical: toilet and bathroom are separated.

Plussat: Location

Miinukset: Rate

Plussat: friendly staff big room fine location

Plussat: clean, friendly staff, efficient, spacious rooms

Miinukset: not in the centre, close to the railway station, expensive breakfast

Plussat: quite rooms, very close to railway station Lille Europe, internet access, easy to print boarding pass

Plussat: Great location, easy access to train stations.Modern feel, with well designed rooms.

Plussat: The rooms were large and very well laid out with a nice bathroom with both a shower and a bath and a separate WC. Also it was possible to partition the room into two with the partitions suspended from the ceiling.

Miinukset: The hotel takes your payment at time of booking. The staff are very average and found it difficult to find the booking. Although there were facilities to make tea and coffee in the room there were not cups/ sachets of coffe/ milk sufficient for the number of guests and this got worse the second day.

Plussat: clean and comfortable

Plussat: Tykkäsin, oli pirteän erilainen (esim. vuodevaatteet ja pyyhkeet olivat värillisiä, ei kliinisen valkoisia). Myös aamupala oli jännä, verkottoman netin toiminta ok, myös elokuvia löytyi kivasti. Myös tyhjä minibaari oli plussaa - omat eväät mahtui kylmään.

Plussat: Size of room, microwave and fridge, free blockbuster movies.

Miinukset:

Plussat: Room size, facilities

Miinukset: None.

Plussat: Clean and comfortable room. Free use of internet en TV facilities

Miinukset: The lack of free parking, this should be arranged by the hotel.

Plussat: Room size just right. Having young children we loved being able to divide the room up so that we could watch a movie and drink wine whilst they slept. Staff were friendly and receptionist spoke excellent English. I would have had a go at the french but she made it so easy. Breakfast was basci, laid back and delicious

Miinukset:

Plussat: helpful desk staff

Miinukset:

Plussat: Location of the hotel is great and very friendly staff.

Miinukset: Rooms were very dusty and warm. Unfortunately, the windows could not be opened, making it very warm and uncomfortable inside. The breakfast area is, furthermore, too small to accommodate all hotel guests. The breakfast is sufficient, but certainly not great. Parking is rather expensive, but considering the location of the hotel, extreme useful for parking your car!

Plussat: Practical Clean Bread was nice at breakfast

Miinukset: Room 602 had a bad smell.

Plussat: Location is good, near the old City centre. Also, numerous restaurants are in the immediate surroundings. Also the Palais Des Beaux Arts is close by.

Miinukset: Taking a shower was unpleasant, water was alternating between either too hot or too cold. Also, the shower needed some maintenance, it was falling apart somewhat. The bathroom fixtures looked a bit worn.

Plussat: We stayed for 1 night at the hotel. It is located on a short distance of the city center. Our hotelroom was good, breakfast was good and the hotel staff was very kind. On small note; our bathroom floor had a broken tile under the shower that could be fixed, anything other than that; I would recommend this hotel to others.

Plussat: Great location close to the major attractions and restaurants/bar. Good value, clean, friendly staff, parking on-site, comfortable.

Miinukset: Breakfast could be better. We were given bread and butter, maybe have some cheese, ham, and turn it into a real french baguette sandwich.

Plussat: superb TV many stations near city centre breakfast good considering COVID 19 restrictions

Miinukset: narrow carpark exit expensive overnight car park small rooms and need more electrical outlets

Plussat: The location, very close to the city center. The parking lot underground has a lot of spaces. You just need to be a little careful when entering and exiting as the passage is quite narrow. Very friendly staff.

Miinukset: It's probably a French habit to eat only croissants & pastries for breakfast, but it could have been nice to provide more options for vegan diet such as salads, olives or warm tomatoes/potatoes.

Plussat: The hotel is well situated in the centre of Lille, close to the old town and very near to the Palais of Beaux Artes. The rooms are comfortable and well maintained. The breakfast was simple, but had a good spread of cheese, cold meats and fruit. The staff was very attentive and helpful.

Miinukset: The parking is a bit narrow and steep.

Plussat: Very friendly and helpful staff who went out of their way to provide information.

Miinukset: I stayed in room 316. Comfortable. However, the shower was really terrible. The thermostat was so bad that I was either frozen or scalded.

Plussat: Reasonable value and location

Miinukset: Rooms very small, no space to open two sets of luggage in a twin room!

Plussat: clean rooms, quiet for sleeping but rooms were quiet small

Miinukset: the breakfast room had 2 coffee machines but only 1 worked so there was a lineup, then the the working one quit working

Miinukset: Hotel is old and needs to be renovated!!!!

Plussat: Very little....... the room was clearly only designed to take two beds and would have been cramped at that, it wasvery small. When we booked a 3 bedded room we expected to have a room suitable for such a use

Miinukset: The clear misuse use of a 2 bedded room for 3 bed use, this was a mis-representation of what was originally offered, we therefore only stayed one night instead of two. We would not recommend this hotel for these reasons to anyone else

Plussat: The reception staff as well as the bar staff were friendly & helpful.

Miinukset:

Plussat: When we discussed our concerns re over the quality of services the staff we dealt with were very u.derstanding but in the absence of the manager on the night and again the next morning ,were unable to confirm a refund for the one night of the stay

Miinukset: The quality of the room was extremely poor, bed uncomfortable, bathroom poor, room overlooked a rubbish tip. There was no evidence of the good French cooking one hears of as our food wa still frozen solid when it was served We were booked to stay for 3 nights but checked out after one, sadly we could not get away quick enough

Plussat: City centre location.

Miinukset:

Plussat:

Miinukset: Car Park entrance / exit very tight with a large car

Plussat: visit the town

Miinukset:

Miinukset: Delivery made at 4.26 am could here good being moved on trolley from outside into the building

Plussat: Breakfast was much more than we expected. Good secure underground parking.

Miinukset: No milk for the tea and coffee in the room (the only negative).

Plussat: It is situated close to Grand Palais

Miinukset: For us was it very important that it is close to the Grand Palais and that there is a parkingplace availabel

Plussat: Room was a good size, clean and new. Shower and bathroom were excellent.

Miinukset: Bed/couch fold up was uneven and therefore uncomfortable.

Plussat: The accommodation was comfortable and the kitchenette well equipped. Despite its location near a major road network, it was surprisingly quiet. This may be, however, because our rooms faced away from this network. We were attending an event at the Grand Palais, for which the location was ideal

Plussat: they rooms are nice and clean and your value for money is good. The rooms are nice and quite so you dont hear the traffic from tthe motorway.

Plussat: Rooms are equipped with kitchen and kitchen utilities. Sleeping rooms and bathroom are ok.

Miinukset: Hotel staff are not very friendly. They are available only on working hours, so if you arrive after 7pm or on weekends, be sure to talk with them by phone before.

Plussat: Siisti ja uusi hotelli. Riittävästi palveluja aikuisille, internet-yhteys, mahdollisuus pesta vaatteita. Huoneessa oli tilaa neljälle aikuiselle.

Miinukset: yövyimme hotellissa kahteen otteeseen, ensimmäisellä kerralla huoneessa ei ollut käsi- ja lattiapyyhkeitä eikä shampoota. Toisella yöpymiskerralla kaikki oli kunnossa.

Plussat: Osa henkilökunnasta erittäin ystävällistä ja avuliasta loput OK.

Miinukset: Erittäin vaikea löytää hotellia. Internetyhteys ei toiminut.

Plussat: Easy to check in, clean and good value for money.

Miinukset: The bed was a little too firm

Plussat: Excellent facilities facilities in Studio

Miinukset: Directions were useless. From the Metro station It took me over one hour to find the place, which is in the middle of a huge building site. Even the local Police station had never heard of it>

Plussat: They have most of the things we need to make our own meal in the room, giving me feeling of staying home.

Miinukset: The place was difficult to find even with the aid of my GPS. Surrounding are all building sites made it quite dangerous to driving in and out from there. Instead of pushing one of the buttons for the following 2 questions, I would give my comments here. To the question of whether I dould recommend this hotel, I can only do so when the surrounding environment is improved. To the question of whether the guest review accurately reflect my experience, since I did not check ose reviews, I could not give any answer.

Plussat: Hotel was clean, refurbished. Close to the center of Lille.

Miinukset: It took two hours driving arround to find the hotel. Then it appered that address was changed. At the main entrance to the street there was a sign --there is no entrance --. No receptionist - you have to call to get the pin code to enter and to get the pin code to get your kee

Plussat: very new hotel / appartment-style accomm. The fittings were new and there is still a new-paint smell to the place. 8 minute walk from the Lille Grand Palis Metro stop. 20 Minute walk from museum of fine arts.

Miinukset: Very difficult to find!! It is a new hotel (thus unlisted on any of the guides in town) and it is on a newly constructed road which is not shown on ANY map in town. It took me over 2 hours to eventually get to the hotel from the Metro, and that was because the hotel staff came and (eventually) found me.

Plussat: Convenient location next to train station

Miinukset: Restaurants, menu very short, service very slow Heating - too cold day time and too hot sleep time - thermostat does not do the job. Water in shower not hot enough

Plussat: Sweet surprises and extras for celebrating our wedding anniversary; modern suite with fancy fittings. Restaurant options in general. Very kind and helpful staff.

Miinukset: Hamam smelt unusual; maybe slight mould. Slight wear n tear of otherwise modern suite. Untold security deposit but not a big surprise.

Plussat: Amazing decor, spacious room and the bed is extremely comfy!

Miinukset: The water dis not warm up repeatedly which is unacceptable and room service forgot our order (we had to call them back but of course it was already cold).

Plussat: The room was spacious. Clean and good added extras in the room like coffee machine and supplies in bathroom.

Miinukset: The shower had a large head and then an extra shower head on chain to hold for extra cleaning. The large shower head was useless and didn’t get hot or have much power. The staff at breakfast reception we found were rude. They didn’t allow us entry on the first morning saying it wasn’t included with our room. After returning to reception to sort it then go back to breakfast there was no apology or attempt to make us feel welcome. We were not offered any hot drinks and found the self serve.

Plussat: Location for train station

Miinukset: Brand new hotel with not all the advertised features available, namely the spa. Very cold hotel with no atmosphere.

Plussat: Perfect. It is also possible to eat. Everything you need is there.

Plussat: Extremely clean and sound proof.

Miinukset: Little small but a good value hotel none the less.

Plussat: Stop off location when travelling late at night , had two rooms one for me and a child the other for wife and child, very small but clean and comfortable- staff were great and breakfast is well worth it. Would recommend any family who need a one night stop

Plussat: I had booked a bed in a mixed dorm and I was given the whole room to myself. This is a very clean hotel, super fast wi-fi connection in the room with very friendly staff. I asked the young man that checked me in to show me how to get to the centre of Lille and he took his time to give me a map and to explain how I could get there on foot and by metro.

Miinukset: I did not think that the breakfast was a good deal for 5 Euros, you get croissants, coffee from a machine (that tastes as if it came from a machine), generic orange juice and a small yoghurt. I expected more.. otherwise, everything else was perfect...

Plussat: Hotellin sijainti on loistava, lähellä molempia keskeisiä rautatieasemia ja keskellä vanhaa kaupunkia. Lähellä on myös ruokapsikkoja ja metroasema. Aamiainen oli niukka, mutta edullinen.

Miinukset: Wc-suihkutila ahdas ja epämukava. Koko tilan lattia kastui, eikä huoneessa ollut sitä varten erillistä pyyhettä.

Plussat: Location near the metro and TGV station and close to city center

Miinukset: Small shower area

Plussat: Good budget hotel,centre of lille,easy check in,served its purpose.only an overnight stay before moving on so not wanting luxury,reasonable price,you get what you pay for

Plussat: The beds were fairly comfortable and the location was really good.

Miinukset: I was given a 2-bed room, not what I asked for, and the halls were absolutely filthy. The room itself was fairly clean, except for the fact that that bathroom looked like it belonged on an airplane. It took us forever to be checked in and when I asked a staff member for a WiFi password he acted like it was a crazy request.

Plussat: Breakfast was minimal, but at least had fresh baguettes. Convenient location; ok for one night.

Miinukset: Noise insulation not so good (noisy neighbours). Bed was quite hard.

Plussat: Well located for the centre of Lille

Miinukset: Funny smell and bathroom very small

Plussat: The position is really central and you can walk everywhere from the hotel. The room was cleaned everyday, not the cleanest place i’ve ever seen but it was clean enough.

Miinukset: The 2 beds room was small, dark and with absolutely no wardrobe or space to put clothes and luggage in. The bathroom was made of plastic and extremely small, shower almost unlivable, and water was going everywhere. We were given only two towels for shower, no hand towel. After 2 nights the toilet broke so we had to move room at midnight, got a room that smelled of smoke and the smell did not go away not even after 2 days of constant open window. We also found a cockroach. Only two plugs for electricity in the room and far from the bed. One nightstand for two people. Internet was extremely slow or not working at all. Absolutely too expensive for the service and not worth the money!

Plussat: Clean and comfortable rooms with friendly and helpful staff

Miinukset:

Plussat: Very well located, clean

Miinukset:

Plussat: The location was great and the staff were very helpful, rooms were basic but clean.

Miinukset: En-suite was very small.

Plussat: Thr hotel is in an excellent location. It provjdes exactly what you would expect at a cheap price.

Miinukset: The cleaning was not up to the expected standard.

Plussat: Location

Miinukset: breakfast was interesting

Plussat: The attention to detail when mentioned reason for stay

Miinukset: The lobby had odd smell but think from air con so may not been helped

Plussat: Excellent location for both the train station (Eurostar) and the centre of the city.

Miinukset: Not a particular issue given the weather during my visit, but my room was perhaps overly warm, even though the air conditioning appeared to be on and at the lowest setting.

Plussat: Very good everything!

Miinukset: No such thing

Plussat: Great location near to Grand Place. Comfortable bed. Clean. Good breakfast selection.

Miinukset: Room was very hot even on a cold night. Had to open the window/balcony door to get cool.

Plussat: Hotel and staff was great, location was very central and with a nearby underground parking area for the car. Definitely recommended.

Plussat: The location is perfect, near the old and new town, and easy parking at the opera public parking

Plussat: The location is very good and the staff very kind and helpful. I also appreciated the calm of the hotel.

Miinukset: Breakfast is expensive for what you get (no fresh orange juice, poor savoury buffet, etc.). The bathroom was very hot. I think the value for money could be much better.

Plussat: Location

Miinukset: The breakfast was expensive. It wasn't clear when booking that tax would be on top of room costs. The rooms are tired and bland..very 80's! Strong smell of cigarettes during the night. We had two rooms both of which weren't ready with beds unmade so we were reallocated new rooms. the lift was very small so difficult to get more than two people with suitcases in. The staff were friendly and helpful though and the location was brilliant.

Plussat: Very friendly and efficient welcome. Hotel location was excellent for visiting the old town of Lille.

Miinukset: There was only one small lift and the wait at times was quite long.

Plussat: Fabulous location in the heart of Lille. Rooms were excellent, and very clean with attractive decor. Ours had a little balcony to see Lille by night. Hotel staff were friendly and helpful. Good value for money.

Miinukset: Bathroom decor was not quite up to the standard of the bedroom, but a small detraction in an otherwise extremely pleasant weekend stay.

Plussat: Central location

Miinukset:

Plussat: Good Central location, excellent staff would stay there again

Miinukset:

Plussat: position, location

Miinukset: cleanliness

Plussat: It was OK

Miinukset:

Plussat: Excellent location, quiet room, local flemish touch in interior design, friendly staff.

Miinukset: Cant see any.

Plussat: Room was extremely spacious and well equipped. Exceptionally clean and bed and pillows were soooooo comfy. Staff friendly and bar welcoming after we had had a very long and tiring day. Just opposite Lille Eurostar station which was brilliant

Plussat: Excellent location for old town / train stn / underground parking/ good variety at breakfast comfortable rooms

Miinukset: Location

Plussat: Parking (public pay) under hotel. 10 min walk into town. Nice size room and modern bathroom.

Miinukset: Kettle didn’t work.

Plussat: Location is perfect, precisely in front of the Gare de Lille Europe. 5 mins walk to the Eurolille and 10 mins walk to the city centre.

Plussat: The hotel was very conveniently situated outside the main railway station and a short walk (10 minutes) from the centre of town. The room we had was spacious clean and had a view over the city (with the station in the foreground of course!)

Miinukset: It was difficult on arrival to find out where to stop to check in. We had to drive round a couple of times (a very busy road runs in front of the hotel) before we parked on a taxi rank several hundred yards away and walked to the hotel to ask staff. Reception then directed us to the station car park which was 20euros a day with no discount for guests. There were no other parking options. Felt that 200euros a night was a bit steeep but is was in an ideal situation. Entry to the lifts from reception was by use of your room card. Managed to crack the system on day two but it is a little confusing - until you read the instructions!! Also a waste of time as you could always wait for the next lift coming down and enter without using your card.

Plussat: The views over Lille from a Privilege room, good location in quietness.

Plussat: the location of the hotel was very convenient for the Eurostar and only 10 minutes walk into the city centre. We had two evening meals during our stay in the hotel restaurant. The food was very good and excellent value.

Plussat: Clean, location to rail and City. Big modern rooms. Air condition.

Plussat: The front office, specially Mr. Ghanmi (?) and the other lady, sorry cannot remember, were very friendly and helpful. The bartender Luc was outstanding. In a hotel, from my experience, if the staff are warm and friendly , that takes the edge out of everything.

Miinukset: The dining is too limited and constrained, menuwise.

Plussat: Staff were helpful, room very nice, excellent location

Miinukset:

Plussat: It was a nice big room with a good view. It was also very conveniently located not just for the station but also for the main town. The design inside and out is very nice.

Miinukset: The bed was a bit too soft. It felt very much like a business hotel and could be made a bit more welcoming to attract tourists.

Plussat: large spacious room, very quiet, very good bed, extra clean bathroom

Miinukset:

Plussat: Very pleasant spacious room (903)

Miinukset: The airconditioning was not good - temperature in room was too high to sleep comfortable

Plussat: Service level of the staff

Miinukset:

Plussat: It was adequate for a flying over night visit with a late arrival and early departure.

Miinukset: There was rowdiness on the hotel grounds until 2am and my partner had to ask them to be quiet numerous times before having to call reception to manage the issue. Even so, it was still fairly loud after the intervention. Reception staff unfriendly on arrival.

Plussat: The bed was comfy, quiet location, staff were lovely.

Miinukset: On your site it said it was 3.3km from the hospitals, it was 9.5. The bathroom had ingrained dirt in the sink so much so that you could write in it. The skirting boards to the bedroom were filthy with dust dirt and hair.

Plussat: It was local for our journey. Coffee was good.

Miinukset: We booked 2 rooms. We arrived late 10pm and when our girls laid on the bed found a live bed bug crawling on the cover.. we went to reception and found no one there so we crammed them in our bed. My husband spoke to gentleman at reception in the morning who would have refunded us but couldn't because we booked it through booking.com. there was mild around doorway and cobwebs.

Plussat: Secure car parking

Miinukset: No staff in reception after 11pm Self check in machine screen no working so not possible to use it.

Plussat: Friendly man on reception

Miinukset: The rooms were dated and old and appeared dirty. Needs modernisation

Plussat: Friendly staff and efficient

Miinukset: The room was rather small, the bathroom similar to a 'ferry' and although a non smoking room people had smoked there which was found unpleasant

Plussat: Good value, clean accomodation, good coffee and breakfast. Convenient location for our visit to Ploegsteert.

Miinukset: The entrance to your carpark was difficult for our coach driver because the busy road outside is so narrow and there is a fence opposite.On arrival we had been allocated to rooms by the hotel management using my list of participants without regard for which people were willing to share rooms. I had not been asked for a list of sharers. Also, one room had been cancelled without my agreement. This caused an unfortunate delay in getting to our rooms.

Plussat: The property of the bathroom. The reception was available day and night. Calm place, near a park with lake, 5 min on foot from a commercial center and the metro

Miinukset: Very small bathroom. We heared noises from other rooms. The women who cleaned the rooms started knocking the door at 10 am and insisted until we opened. The last morning she knocked, we said no and then she opened and saw us in bed

Plussat: we booked a room for 3 people. Beds take up the whole available space, even for 2

Miinukset: Room was too small, by far. Then toilet blocked on second night. No discount offerred.

Plussat: 24/7 check in by use of auomat. Ac. Right in the middle of a commercial centre. Basically all you need in a small package, if main objective is a place to sleep. Ok breakfast.

Miinukset: Tiny bathroom.

Plussat: Basic hotel but good for price - would use again.

Miinukset: Staff were a bit curt.

Plussat: very accessible

Miinukset: the room smelled like somene had been smoking

Plussat: only needed a bed and it was easy and comfortable

Miinukset:

Plussat: Quite a few restaurants nearby. Cheap.

Miinukset: Getting there is not so easy- a better map/description should be given

Plussat: The view of the castle

Miinukset: Small rooms but for price, difficult to complain

Plussat: Amazing location within shopping Centre and next to station

Miinukset: The rain at night was making some strange noises on the side of the building

Plussat: Can’t complain about this place made my friends and I very welcome. The price was low due to the Covid virus but the service was excellent. Bars then closed at midnight as decreed by the French Government. We’ll be back

Miinukset: All was good

Plussat: staff extremely helpful when our plans changed as the coronavirus restrictions on movement were introduced excellent location for Eurostar at Lille Europe would happily stay here again if we do manage to make the planned visit to Lille old town

Plussat: + Close by the train station + clean + Bath in the rooms + polite receptionist let us check-in before 15:00 + Free luggage room if you need to keep your cases

Miinukset: - windy, we got a room next to the emergency exit, the wind was whistling under the door - Poor view from the window - backyard of working offices.

Plussat: Very clean and updated room. Perfect location. Friendly staff.

Miinukset: No AC in the room.

Plussat: Hyvä sijainti, siisti.

Miinukset: Liikenteen meteli oli voimakas.

Plussat: Great location

Miinukset: No complaints

Plussat: Hotel Lille Europe is well located for a stopover related to Lille Europe station.

Miinukset: The room was very dark, seriously overlooked by the shopping centre behind the hotel, and rather cramped.

Plussat: Good location, cheap, free internet.

Miinukset: Late check in, at 15.

Plussat: helpful staff. parking

Miinukset: no tea or coffe in room. only i meat and i cheese at breakfast

Plussat: location, close to eurostar and the city shops

Miinukset: lack of facilities to make hot drink . very hot had to sleep with window wide open even when it was snowing!

Plussat: Good location - near Lille Europe station and city centre. Good basic rooms and good value buffet breakfast.

Miinukset: None

Plussat: Good location, easy for parking in the hotel car park

Miinukset: Room was small, smelt stale, wall paper falling off the wall and plug sockets were loose and dangerous.

Plussat: Clean, comfortable and good value for the price. Excellant location for Eurostar and city centre.

Plussat: The best point of the stay was the breakfast room which has a lovely outlook.

Miinukset:

Plussat: Friendly staff, everybody spoke english and was very helpfull

Miinukset: No Wi-fi in rooms.

Plussat: Convenience, very close to ESC Lille, shopping centre, city centre, train stations. The staff was very kind and helpful.

Miinukset: the room can get a bit noisy early in the morning, it's too close to a busy avenue. And if you shut the windows the room gets too hot.

Plussat: The location is super convenient and the room is basic but that’s fine for the price. There was a fire alarm at 6am which was super annoying and we all had to wait on the street with no explanation or apology which was annoying!

Miinukset: The fire alarm going off! The staff were pretty rude too!

Plussat: Room was correct for the price, quiet and rather clean. I miss a bigger table and 2 seats...

Plussat: Loved the location, the size of the room and the very nice and professional staff (thumbs up for them). Rooms and hallways were extremely clean despite the construction going on.

Miinukset: But the bed were really hard and uncomfortable and pillows much too thin. And the third thing is that the doors will slam even when you try to hold them... waking everyone on the same floor early !

Plussat: Great location

Plussat: Reception staff were very pleasant. Room and bathroom were clean. Good location.

Miinukset: Priced too high. Room and facilities were very basic. No hairdryer. Very small towels Very limited breakfast, staff not particularly helpful in restaurant. Whole place looked very cheap and basic.

Plussat: Parking was possible in the building, the rate was very good, although the ramp was steep and narrow. The hotel is functional, close to the center and easy to find. Many nice spots close to the location.

Miinukset: The room was small and the heating was a bit cold in winter. The shower was not very comfortable. The hotel wanted to charge more than the arrangement with booking said - it was resolved after some discussions, but I still had to pay the small city-tax also for a 2nd guest who had planned to join but could not travel.

Plussat: Nice staff and helpful

Miinukset: Car park. The entrance exit is challenging and I scraped my car

Plussat: The location is near the centre and right next to a street with a lot of restaurants. The price is very good for what you get

Miinukset: The staff didn't all speak English and our towels were removed even though we hanged them and weren't replaced with new ones. (But asking for new ones fixed this).

Plussat: Underground parking reasonably priced. Easy walk to old town streets (turn right out of hotel - counter-intuitive, but correct)

Miinukset: Think of a room for a ladz weekend - Ibis has it covered. Everything (which isn't much) bolted down. Wipe clean surfaces.

Plussat: Great breakfast.

Plussat: Excellent hotel. Very close to city centre and most of the attractions. Reception staff were very friendly and helpful.

Plussat: The bed was robust

Miinukset: Non applicable

Plussat: The breakfast was fabulous and the staff was exceptionally helpful! Great location!

Plussat: Good clean hotel, modern and in a good location.

Miinukset: Let down by the breakfast. Not enough seating and not enough staff to replenish the buffet.

Plussat: Central location. Comfortable beds in good-sized rooms.

Miinukset: The common areas were a bit small.

Plussat: location.

Miinukset: tea/coffee facilities poor

Plussat: we have stayed here quite a few times, however the rooms are now looking worse for wear, the skirting boards in the room were dirty and room was so hot it was impossible to sleep without the window open have the traffic noise

Plussat: We had a wonderful stay, hotel close to centre, staff friendly, breakfast excellent, room comfortable.

Miinukset: A pity that only paper cups are provided for tea/coffee facilities in the room.

Plussat: Room size was very nice. I enjoyed the Nepresso coffee in the room.

Plussat: very good in all aspects.

Miinukset: Buffet breakfast to expensive.

Plussat: The location of the hotel, the clean spacious room, the excellent shower room, the tea and coffee making facilities. The efficient, helpful and friendly staff.

Miinukset:

Plussat: Well located for restaurants, etc.

Miinukset:

Plussat: The fresh new approach to furnishings and layout

Miinukset:

Plussat: Central position

Miinukset: Expensive breakfast

Plussat: centreplace

Miinukset:

Plussat: Staff were very friendly and professional, as always.

Plussat: The nice and big room. We came with our pet and it was so well welcome and managed it was very nice to see this. The personnel was very welcoming and agreeable. The food was delicious. Very good experience !!

Plussat: The bad question to the right person

Miinukset: Although living in the side of city of Lille ! I made the biggest mistake and decided to spend a comfortable night at supposingly the most prestigious hotel of the town ! We reached around 23:15 and asked for my booking The young night shift receptionist was a gentle polite and very person and after taking shower and resting in bed i switched off the AC and it was out of order ! So called the receptionist and he immediately assisted us and offered to change the room but simce it was around 3:00 am and I was already in bed and had a long trip i thanked him for the gesture so he promised to inform his superiors ! The night was like u are sleeping in a camping car so if windows are closed its too hot and when we opened the windows unique solution all types of inswcts were enjoying for free their night with us ! In the morning checking out i told the receptionist awaiting a gesture an apology or a discount which i don't need but A GESTURE! She informed me that no gestures and it was my mistake and her superior standing beside and didn't neither say good morning with his stupid looking so i talked to him and he was such mean to answer me stupidly that we didn't change the room ! Although i was very polite to him! So as a businessman and from the big hotel experience i will never recommend this hotel although it is not their first mistake with me ! Nothing worst their overpriced bad service! Really prefer Alliance La Barrière La Pigonnerie or others better categories and services ! And please inform this smart incompetent mgr that hotel business is kindness a smile generosity and client is KING ! But still i insist with this level of employees it is more considered a motel ! Thank You

Plussat: We had a pleasant stay with our small child: the pool is open to children at certain hours, which are clearly indicated. ALso, our dinner at one of the hotel restaurants (Estaminet gantois) went smoothly, thanks to the staff.

Miinukset: You have to pay extra for parking, so we used a parking house next to the Beaux arts museum. It was quite convenient.

Plussat: Heating in restaurants was at inadequate level given low temperature. Take warm jumper in winter! Service in main restaurant did not extend to clearing table at breakfast. Wine was expensive for what you got. Bar seats could do with replacement. Swimming pool hidden away at distance. External Passage visible to passers by! For 5* the management could do better!

Plussat: Lovely rooms with very comfy beds and loved the pool and spa facilities

Miinukset: The drinks in the bar were very expensive €8 for a coffee!

Plussat: Good location and very nice bar. Bistro is a good option if you do not want to walk into the City.

Miinukset: Not the cheapest option in Lille (but you do get what you pay for). Traditional room we had was also pretty small.

Plussat: A very stylish hotel and a beautiful building. Comfortable beds and Clarins products in the bathroom!

Miinukset: Breakfast was a fairly small choice considering its a 5*

Plussat: we could benifit from an extraordinary promotion from your site...otherwise we find the hotel would on the expensive side even with all what it offers...

Miinukset: The room was smaller than implied on website

Plussat: The rooms were very good, comfortable and quiet. I would like to stay there again.

Miinukset: My husband suffered from backache just the evening before we had to leave to Paris to catch the plane. At the reception I asked a desk clerk if it was possible to stay a little bit longer than check out time. He offered us to keep the room one hour longer than check out time but he also said he would charge the room if we decided to stay longer than the given time. For us, it would had been a great help to have the room for two hours rather than just for one hour. In a five star hotel, which was definitely not overbooked, it should be all right to keep the room a little bit longer because of illness (because of backache it was very painful to sit in the foyer and wait for the taxi).

Plussat: Erittäin tyylikäs ja rauhallinen hotelli, jossa oli erinomainen palvelu. Kaunis huone ja yleiset tilat. Kävelymatka ydinkeskustaan ostoksille ja kongressikeskukseen. Aamiainen oli riittävän monipuolinen.

Miinukset: Huoneessa ei ollut mitään hotellikansiota, jossa olisi ollut infoa hotellin palveluista, ravintoloiden aukioloajoista ym., eikä sellaista ollut myöskään respassa.

Plussat: Hieno atmosfääri, jopa pianomusiikkia livenä lounge baarissa

Plussat: Henkilökunta ystävällistä ja asiantuntevaa, huone mukava ja kauniisti sisustettu (etenkin kylpyhuone).

Miinukset: Aamiais-buffet voisi olla hieman monipuolisempi

Plussat: Great welcome, excellent decor, comfort etc and a great restaurant

Miinukset:

Plussat: The large central atrium and general design and style.

Miinukset: No

Plussat: Comfortable, well run, helpful professional staff

Miinukset: Car parking not the easiest

Plussat: Interesting decor Delicious lunch

Miinukset: Think it would be a good idea to extend the menu, so that lunch and dinner not the same on the same day

Plussat: Keskeinen sijainti, silti hiljainen (ainakin jos ikkunat pihalle päin). Metroasema aivan vastapäätä ja vaikkei hotellilla ole omaa ravintolaa (pelkkä aamiaishuone), niin samassa korttelissa useita ruokapaikkoja

Miinukset: Keskeisestä sijainnista huolimatta paikkaa on hieman vaikea löytää kun sisäänkäynti ja kyltit jäävät piiloon kahden ravintolaterassin väliin

Plussat: Frankly, I only liked the hospitality provided by the receptionist Laetitia, but as soon as I walked in I wanted to change hotel, but her smile, her warm welcome and lots of patience to provide me with the information needed about the place, made it "almost ok." Until I met the other two! But I stayed for my two days and did not have any major problems!

Miinukset: OMG, one cannot even walk around the bed, when you are in the bathroom, you can enter depending on your size! If you are too big, beware!

Plussat: Extrememly good value for money. Rooms are small but comfortable. Staff were very helpful and professional especially in dealing with the Covid 19 situation.

Plussat: Near centre

Miinukset: Noise in room for ventilation system of a restaurant below the hotel, and a smell. View on trash. Rooms need to be renewed, old dirty carpet. When I asked to change my room I was too late and it was a fuss. When I insisted the room was changed for a room without the noise so that was good. The girl in the reception tried but she is a complete robot. I would not recomend this hotel at all.

Plussat: Location was great, staff very kind

Miinukset: Rooms are really small and the hotel actually looks like a motel, not the kind of hotel you’d spend more than 1 or 2 nights in

Plussat: The hotel honored my request for a quiet room. The staff was very, very friendly.

Plussat: Location

Miinukset: Cold at night in the room

Plussat: Excellent location. Very good value. Near all public transportation

Miinukset: Nothing

Miinukset: The rooms, hallways, & elevator all smelled of damp/mould/something awful. We thought it may have just been our room at first but we had several friends who reported similar odour problems and they were staying on different floors/locations within the hotel. Also, only one towel was provided for a double bedroom. A request for a second towel for our second night of accomodation went unfulfilled by housekeeping. Again, friends had the same problem with only one bath towel being provided for a double room. The rooms are small but functional and reasonable for the price but for the reasons above I would not recommend this hotel.

Plussat: Location was fantastic - great for visiting the Christmas markets!

Miinukset: Unfortunately you need to pay for lockets to secure your luggage if you're leaving Lille a few hours after check out.

Plussat: Good location, good breakfast, comfortable room, reasonable soundproofing

Miinukset: The smell from the drains was dreadful in the room and generally in the corridors, was only bearable with bathroom door kept closed and windows left open whilst occupied

Plussat: Location

Miinukset: Service

Plussat: The location

Miinukset: Extremely small room. No parking at all and nearby parking very expensive - would be good for train travellers though.

Plussat: Mukavan siisti ja kivasti sisustettu. Henkilökunta oli oikein mukavaa! Sijainniltaan upealla paikalla. Seitsemännen kerroksen kattoterassi aamupaloineen oli upea!

Plussat: Good situation, helpful staff.

Miinukset: Bed was a bit hard - very noisy outside at night - perhaps triple glazing might help?

Plussat: Very conveniently located in town centre

Miinukset:

Plussat: The location: very near the train station!! quite impressive!!

Miinukset:

Plussat: basic, good location and value for money

Miinukset: Inside of windows/woodwork and skirting borad very dirty. Bed cover a bit grubby, but sheets clean. Can't see why these cant be cleaned, it lets the room down

Plussat: location

Miinukset:

Plussat: Close to Centre Ville for Christmas Market

Miinukset: Lack of Parking

Plussat: Clean & friendly.

Plussat: Front staff were friendly and helpful.

Miinukset: Location: Took a long time to find our way through the maze that is the one way system in Lille - parking being a nightmare. Not an easy location. Food in the evening: arriving late in the evening (9:30) there was some reluctance by one the staff to provide us with some food. We were given a cursory verbal menu choice . . . which was amplified by another member of staff. The meal provided was good.

Plussat: The staff was very helpful and friendly. We felt at home, right away.

Miinukset: There were not many facilities in the room. Only one chair for three persons. We really missed the possibility to boil water for coffee or tea.

Plussat: Very helpful and understanding staff and good location of hotel

Plussat: The beds were really comfortable. And the hotel was quiet

Miinukset: It smelled really bad at the reception this weekend. And breakfast was a little messy.